News & updates

Stay informed with the latest updates, tips, and insights from ALDI Mobile.

Toll free roaming calls & SMS for customers in New Caledonia

ALDI Mobile understands some of our customers may currently be roaming in New Caledonia during the recent unrest and riots in the region. Staying in touch with loved ones is crucial during such times. For this reason, we are offering toll free voice calls and SMS from 12:01am 24 May 2024 until 12:01am 30 May 2024 (AEST) for customers with International Roaming enabled on their service when roaming in New Caledonia. This includes: Toll free voice calls and SMS from New Caledonia to Australian local numbers Toll free voice calls and SMS from New Caledonia to New Caledonian local numbers Please note that customers must have International Roaming provisioned to be eligible. This support does not cover MMS or data usage. We hope this provides some relief for customers caught up in the unrest to stay connected with their loved ones during this difficult period.

Read more

What is my device's IMEI?

An IMEI (International Mobile Equipment Identity) is a unique 15-digit number that identifies individual mobile devices. It acts like a serial number for your phone and is used to verify and distinguish devices. How to find your IMEI number: Dial a Code: Dial *#06# on your phone. The IMEI number should automatically appear on the screen. Device settings: For Android: Go to 'Settings' > 'About Phone' > 'Status' > 'IMEI Information'. For iOS: Go to 'Settings' > 'General' > 'About', and scroll down to find the IMEI. Physical check: The IMEI is often printed on the back of the device, under the battery compartment, or on the SIM tray. Device packaging: The IMEI number is usually also printed on the phone's original packaging box.

Read more

May - July 2023 Bonus Data Promotion

We're running a bonus data promotion that ends on 31 July 2023. If you want to take advantage of this promotion, make sure you activate a new service on our $35 or $45 or $55 5G Mobile Plan, or one of our Family Plans by 31 July 2023.If you buy a starter pack online, it may take up to 10 business days to arrive. As long as you ordered before 31 July 2023, and activate your plan by 14th August 2023, you'll still be eligible for the promotion.If you're worried about the time it will take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. Click here to find the store nearest to you.To learn more about our bonus data promotion, click here for our Mobile Plans or here for our Family Plans.

Read more

How does the May - July 2023 bonus data offer work?

From 19 May 2023 until 31 July 2023, ALDI Mobile offered a bonus data promotion to new customers. How do I claim the offer? If you ordered online, or purchased your SIM in store between 19 May and 31 July 2023, and activated an eligible plan by 14 August 2023, you'll be eligible for the promotion.If you buy a starter pack online, it may take up to 10 business days to arrive. If you're worried about the time it will take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. Click here to find the store nearest to you. How does the offer work? Customers activating a new service with ALDI Mobile and recharging on an eligible plan between 19 May and 14 August, 2023 will receive bonus data on their initial recharge and the following 5 recharges onto eligible plans.  Which plans are eligible? Customer Plan Plan Data Allowance Bonus Data $35 Mobile Plan 42GB 42GB $45 Mobile Plan 90GB 90GB $55 5G Mobile Plan 120GB 120GB $45 Family Plan 44GB 44GB $80 Family Plan 88GB 88GB $110 Family Plan 132GB 132GB How do I claim my bonus data? When you perform an eligible recharge, your bonus data will be automatically added to your data rollover balance. What is an eligible recharge? An eligible recharge is a recharge the meets the following criteria: Is a recharge to an eligible plan of the same plan type (e.g. Mobile Plan to Mobile Plan) Is performed within 24 hours of the expiration of the previous recharge Do I need to stay on the same plan to continue getting the bonus? If you recharge with any of the eligible plans above, you will receive the data bonus associated with that plan.However, if you recharge with a lower value plan than your previous plan, you will lose your data rollover balance.If you move from an eligible plan to an ineligible plan, you will stop receiving the bonus data offer. If you move back to an eligible plan within the promotional period, you will begin receiving the bonus data again. What do I do if I didn't get my bonus data? If you believe you should be eligible for this offer, but cannot see that bonus data has been added to your rollover balance, please send us an eSupport message from your online account.

Read more

Providing free voice calls and SMS to Türkiye and Syria

ALDI Mobile appreciates that people in Australia may be concerned about loved ones in Türkiye and Syria. To assist we will be offering free standard voice calls and SMS to Türkiye and Syria from the evening of 7 February, 2023 up to and including 28 February, 2023. To help you understand how this works we have prepared a list of common questions and answers below. What do I need to do to waive my standard call and SMS charges to these countries? Nothing. We have made standard voice calls and SMS to the specified countries toll free, meaning that your PAYG credit won’t be charged.As these voice calls and SMS are toll free, there will be no record of them in your usage summary. Will all calls and SMS to these countries connect? Please keep in mind that due to potential infrastructure damage in these regions, your voice calls or SMS may not always go through. For how long will standard calls and SMS to these countries be free of charge? Standard voice calls and SMS charges will be free from the evening of 7 February, 2023 up to and including 28 February, 2023. We will continue to update this page as the situation develops.

Read more

Providing free calls and SMS to Ukraine and its refugees

ALDI Mobile appreciates that people in Australia are concerned about loved ones in Ukraine. To assist we offered free standard calls and SMS to Ukraine until 4 October, 2023.  With many Ukrainians fleeing to neighbouring countries, we also provided free standard calls and SMS to Hungary, Moldova, Poland, Romania and Slovakia until 4 October, 2023. Please note that this treatment of voice calls, SMS and MMS as toll free from Australia to the mentioned destinations has now ended. To help you understand how this worked, we prepared a list of common questions and answers below. What did I need to do to waive my standard call and SMS charges to these countries? Nothing. We made standard calls and SMS to the specified countries toll free, meaning that your PAYG credit wasn't charged.As these calls and SMS are toll free, there will be no record of them in your usage summary. Will all calls and SMS to these countries connect? Please keep in mind that due to potential infrastructure damage in the region, your calls or SMS might not always go through. For how long were standard calls and SMS to these countries free of charge? Standard calls and SMS charges were free until 4 October 2023. After this date calls and SMS have reverted to the usual charges. Why are the free standard calls and SMS offered also to Hungary, Moldova, Poland, Romania and Slovakia? Many Ukrainians are fleeing to neighbouring countries. We followed the UN’s analysis of refugee movements in our assessment of which countries to offer free standard calls and SMS to.

Read more
Maximise your savings with ALDI Mobile plans

Maximise your savings with ALDI Mobile plans

Getting the most value from your mobile plan doesn't have to be complicated. With ALDI Mobile, you can enjoy great savings without sacrificing quality or coverage. Here's how to make sure you're getting the best deal for your needs. Know what you actually need Understanding your usage patterns is the first step to saving money. Most Australians don't use all the data included in their plan, meaning they could be...

Switching to ALDI Mobile made easy

Switching to ALDI Mobile made easy

A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making...

Featured Articles

Switching to ALDI Mobile made easy

Switching to ALDI Mobile made easy

A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. Can I try ALDI Mobile without changing my number?Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM. Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner. Get started with ALDI Mobile today

How do I enable VoLTE (4G voice calling) on my device?

How do I enable VoLTE (4G voice calling) on my device?

To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.