Providing free calls and SMS to Ukraine and its refugees
ALDImobile appreciates that people in Australia are concerned about loved ones in Ukraine. To assist we offered free standard calls and SMS to Ukraine until 4 October, 2023.
With many Ukrainians fleeing to neighbouring countries, we also provided free standard calls and SMS to Hungary, Moldova, Poland, Romania and Slovakia until 4 October, 2023.
Please note that this treatment of voice calls, SMS and MMS as toll free from Australia to the mentioned destinations has now ended.
To help you understand how this worked, we prepared a list of common questions and answers below.
What did I need to do to waive my standard call and SMS charges to these countries?
Nothing. We made standard calls and SMS to the specified countries toll free, meaning that your PAYG credit wasn't charged.
As these calls and SMS are toll free, there will be no record of them in your usage summary.
Will all calls and SMS to these countries connect?
Please keep in mind that due to potential infrastructure damage in the region, your calls or SMS might not always go through.
For how long were standard calls and SMS to these countries free of charge?
Standard calls and SMS charges were free until 4 October 2023. After this date calls and SMS have reverted to the usual charges.
Why are the free standard calls and SMS offered also to Hungary, Moldova, Poland, Romania and Slovakia?
Many Ukrainians are fleeing to neighbouring countries. We followed the UN’s analysis of refugee movements in our assessment of which countries to offer free standard calls and SMS to.