Providing free calls and SMS to Ukraine and its refugees

ALDImobile appreciates that people in Australia may be concerned about loved ones in Ukraine. To assist we will be offering free standard calls and SMS to Ukraine for a limited time.

With many Ukrainians fleeing to neighbouring countries, we are also providing free standard calls and SMS to Hungary, Moldova, Poland, Romania and Slovakia for a limited time.

To help you understand how this works we have prepared a list of common questions and answers below.

What do I need to do to waive my standard call and SMS charges to these countries?

Nothing. We have made standard calls and SMS to the specified countries toll free, meaning that your PAYG credit won’t be charged.

As these calls and SMS are toll free, there will be no record of them in your usage summary.

Will all calls and SMS to these countries connect?

Please keep in mind that due to potential infrastructure damage in the region, your calls or SMS might not always go through.

For how long will standard calls and SMS to these countries be free of charge?

Standard calls and SMS charges will be free a limited time. The current guideline is until the end of May. We will continue to update this page as the situation develops, including advising you when calls and SMS will revert to the usual charges.

Why are the free standard calls and SMS offered also to Hungary, Moldova, Poland, Romania and Slovakia?

Many Ukrainians are fleeing to neighbouring countries. We have followed the UN’s analysis of refugee movements in our assessment of which countries to offer free standard calls and SMS to.