
Switching to ALDI Mobile made easy
A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service.
Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile.
Check your device compatibility
Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first.
Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team.
Choose the right plan
ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage:
- How much data do you use each month?
- Do you make international calls?
- Are you looking for a plan just for yourself, or for your family too?
Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage.
Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year.
Purchase your ALDI Mobile SIM
You can purchase an ALDI Mobile SIM card in several ways:
- In-store at any ALDI supermarket
- Online through the ALDI Mobile website
SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping.
Activate your SIM
Once you have your ALDI Mobile SIM card, activation is simple:
- Visit the ALDI Mobile website or download the ALDI Mobile app
- Select "Activate SIM" and follow the prompts
- Enter your SIM card number (found on the SIM card packaging)
- Choose your preferred plan
- Complete the payment process
During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth.
Keep your existing number
If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need:
- Your current phone number
- Account details from your current provider for post-paid
- Date of birth registered with your current provider for pre-paid services
The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred.
For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers.
Set up your phone
Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone:
- Insert your ALDI Mobile SIM card into your phone
- Restart your device
- Your phone should automatically connect to the network
- If prompted, enter the PIN for your SIM (usually provided in the packaging)
You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models.
Download the ALDI Mobile app
For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to:
- Check your balance and usage
- Recharge your service
- Set up auto recharge
- Add data top-ups if needed
- Manage your account details
The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service.
Set up Auto Recharge (optional)
To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge.
Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website.
Enjoy your ALDI Mobile service
That's it! You're now set up with ALDI Mobile and can enjoy:
- Reliable coverage on the Telstra Wholesale Network
- No bill shock with our prepaid model
- No lock-in contracts
- Unlimited data rollover on eligible plans
- True 30-day expiry periods
- Competitive pricing
If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter.
Common questions about switching
Will I lose service during the switch?
You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time.
Can I switch if I'm still in a contract with another provider?
Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs.
What happens to my current plan's inclusions?
Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching.
Can I try ALDI Mobile without changing my number?
Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM.
Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner.