ALDImobile appreciates that people in Australia may be concerned about loved ones in Türkiye and Syria.

To assist we will be offering free standard voice calls and SMS to Türkiye and Syria from the evening of 7 February, 2023 up to and including 28 February, 2023.

To help you understand how this works we have prepared a list of common questions and answers below.

What do I need to do to waive my standard call and SMS charges to these countries?

Nothing. We have made standard voice calls and SMS to the specified countries toll free, meaning that your PAYG credit won’t be charged.

As these voice calls and SMS are toll free, there will be no record of them in your usage summary.

Will all calls and SMS to these countries connect?

Please keep in mind that due to potential infrastructure damage in these regions, your voice calls or SMS may not always go through.

For how long will standard calls and SMS to these countries be free of charge?

Standard voice calls and SMS charges will be free from the evening of 7 February, 2023 up to and including 28 February, 2023.

We will continue to update this page as the situation develops.