Toll free roaming calls & SMS for customers in New Caledonia

Outdated Browser

Whoa! That's some really old software you're using

Your browser isn't capable of running all of this! Not to worry, just update to one of the newer browsers below and you'll be straight back in our store again.

3G shuts down soon, affecting some 4G/5G devices. Text '3G' to 3498 to check yours, or click here.

Toll free roaming calls & SMS for customers in New Caledonia

ALDImobile understands some of our customers may currently be roaming in New Caledonia during the recent unrest and riots in the region. Staying in touch with loved ones is crucial during such times.

For this reason, we are offering toll free voice calls and SMS from 12:01am 24 May 2024 until 12:01am 30 May 2024 (AEST) for customers with International Roaming enabled on their service when roaming in New Caledonia.

This includes:

Toll free voice calls and SMS from New Caledonia to Australian local numbers
Toll free voice calls and SMS from New Caledonia to New Caledonian local numbers

Please note that customers must have International Roaming provisioned to be eligible. This support does not cover MMS or data usage.

We hope this provides some relief for customers caught up in the unrest to stay connected with their loved ones during this difficult period.

Back to FAQs

Side menu left content

How does the June 2024 double data offer work?

Services activated on select plans between 1 June 2024 and 31 July 2024 will receive double data on their first 3 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDImobile service that was activated from 1 June 2024 to 31 July 2024.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$39 Mobile Plan	65GB	65GB
$49 Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Must occur consecutively
Can only occur a maximum of 3 times

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Plan	Plan included data	Additional data per recharge for 3 consecutive recharges
$29 5G Mobile Plan	25GB	25GB
$39 5G Mobile Plan	60GB	60GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB
$55 5G Family Plan	50GB	50GB
$95 5G Family Plan	100GB	100GB
$125 5G Family Plan	150GB	150GB