3G shutdown FAQs
Do I need a new SIM card if I upgrade my device for the 3G closure?
Existing ALDI Mobile SIM cards are compatible with 4G and 5G mobile devices. However, it is important to check the size of the SIM card required for your new device. Our SIM cards are “3 in 1” which means they have a standard SIM, a micro SIM and a nano SIM all in the one card. You simply add or remove the insert frame to match the size that fits your device. If your new device requires a different SIM card size than your current one, you may need to add or remove inserts. Newer devices typically require smaller SIMs so it is most likely that you will need to remove rather than add an insert to fit a newer device.
Read moreHow do I ensure that my new device is 4G ready?
Essential requirementsYour new device must support VoLTE for making calls, including emergency calls, over 4G. It should also be compatible with the Telstra Wholesale network's 4G bands for optimal coverage. Network bandsFor the best coverage, ensure your device supports these key 4G bands: 700MHz (B28), most important 1800MHz (B3) 2100MHz (B1) 2600MHz (B7) Where to checkYou can verify device compatibility through: Manufacturer's website Device specifications page Retailer during purchase Product manual For phonesWhen buying a new phone, specifically confirm: VoLTE/HD calling support Emergency calling over 4G Network band compatibility For data-only devicesIf your device doesn't make calls (like tablets or IoT devices), just ensure it supports 4G data on compatible network bands. Need help?Check or ask the retailer to confirm these specifications match those of compatible devices before purchase.
Read moreWas my device affected by the 3G shutdown? Do I need to upgrade it?
Critical update: Following ACMA's Emergency Call Service Determination, devices that cannot make emergency calls over 4G VoLTE were blocked from accessing the network from 28 October 2024. Affected devices Mobile phonesDevices are blocked from the network if they: Are 3G-only Don't support VoLTE calling Make emergency calls over 3G Devices with limited 4G band support may experience partial or full coverage gaps, depending on your location and the specific bands supported. Other connected devicesAny device with a SIM card must be 4G compatible to continue working. This includes tablets, laptops, security cameras, monitoring devices, medical alarms, and IoT devices. Network requirementsCalling devices must support VoLTE for all calls, including emergency calls. For optimal coverage, devices should be compatible with Telstra Wholesale network 4G bands: 700MHz (B28, most important), 1800MHz (B3), 2100MHz (B1), and 2600MHz (B7). Checking your device Quick checkText '3G' to 3498 from your device. You'll receive current device information, network capability status, and any required upgrade information. Detailed verificationSearch your device specifications online to check VoLTE and 4G band support. Verify the software version requirements and ensure emergency calling capability over 4G is supported. Software considerationsEven compatible devices may need software updates or configuration changes. This includes network settings updates, VoLTE activation, and emergency calling setup. Check your device settings and install any available updates. Important: The 3G shutdown has already completed. Check your device now to avoid service interruption.
Read moreWhat do I need to do when 3G shuts down?
To ensure uninterrupted service, you must be using a 4G ready device from 28 October 2024. To continue to make calls you'll need a 4G device with VoLTE (HD Calling) capability. When upgrading, be sure to check its specifications on the manufacturer's website to confirm compatibility with our 4G network, and also the 5G network if you intend to take advantage of a 5G-enabled plan.
Read moreMy device stopped working when 3G shut down. What now?
If you have received a notification from us including the reference that "recent activity indicates use of a device that will be impacted", it is likely that you need to upgrade to a compatible device to continue using our services. Please note that email notifications were sent to the account-holder, and the affected device could be any, some, or all of the devices connected to an account. If you have multiple services it is important to check the specifications on each device to ensure that they support 4G for data and VoLTE for calls, and are compatible with the 4G and/or 5G bands that ALDI Mobile operates upon. Device impacts from 28 October 2024The Australian Communications and Media Authority confirmed specific requirements for mobile devices after the 3G shutdown. As a result, devices have been blocked from the network if they are: 3G-only Are a 4G phone without VoLTE capability Use 3G for emergency calls even if they have 4G Different devices, different impacts: Mobile phones: Must support 4G VoLTE for all calls, including emergency services Require correct software version and settings Have been blocked if they don't meet these requirements Non-calling devices (IoT, M2M, tablets, etc): 3G-only devices lose network access 4G devices without VoLTE can continue accessing data Must be compatible with current network bands No emergency calling requirements if not phone capable Checking your device compatibilityIf you've received a notification about device compatibility: Text '3G' to 3498 for an immediate device check To validate whether a device has been blocked visit the Telstra Wholesale blocked device checker and enter your device IMEI Verify for each device on your account Check specifications for: 4G VoLTE capability Emergency calling over 4G Network band compatibility (especially Band 28) Software/settings requirements Multiple service considerations: Check each device individually Don't assume all devices on your account are affected Verify specifications even if you haven't received a notification Consider both calling and non-calling devices Required actions: For incompatible phones: Replace with a 4G VoLTE capable device, or Update software/settings if device supports VoLTE For 3G non-calling devices: Upgrade to 4G compatible versions Ensure network band compatibility Timing: 3G shutdown and device blocking began on 28 October 2024 The shutdown date was aligned with regulatory requirements and network planning. To maintain uninterrupted service, ensure all your devices meet new network requirements.
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Switching to ALDI Mobile made easy
A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. Can I try ALDI Mobile without changing my number?Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM. Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner. Get started with ALDI Mobile today
How do I enable VoLTE (4G voice calling) on my device?
To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.
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