Do I need to upgrade my phone/device when 3G shuts down?

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Double data on select 5G mobile plans.

Is my device affected when 3G shuts down? Do I need to upgrade it?

If your device is 3G-only, or does not support VoLTE and is used for calling, it will need to be upgraded to continue using our network after 31 August 2024

This includes mobile phones, connected tablets or laptops, security cameras, monitoring devices, medical alarms, and other connected devices that use a SIM card.

To determine if your specific device is affected, we recommend searching for its specifications online to check that it supports VoLTE for calls and is compatible with the Telstra Wholesale network's 4G bands: 700MHz (B28), 900MHz (B8), 1800MHz (B3), 2100MHz (B1), and 2600MHz (B7).

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How does the June 2024 double data offer work?

Services activated on select plans between 1 June 2024 and 31 July 2024 will receive double data on their first 3 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDImobile service that was activated from 1 June 2024 to 31 July 2024.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$39 Mobile Plan	65GB	65GB
$49 Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Must occur consecutively
Can only occur a maximum of 3 times

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Plan	Plan included data	Additional data per recharge for 3 consecutive recharges
$29 5G Mobile Plan	25GB	25GB
$39 5G Mobile Plan	60GB	60GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB
$55 5G Family Plan	50GB	50GB
$95 5G Family Plan	100GB	100GB
$125 5G Family Plan	150GB	150GB