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Data Rollover

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Mobile Plans
All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover (note: ALDImobile $10 Mobile Plan is not eligible for Data Rollover)

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

Data Plans
Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.

Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if:

• You recharge within 24 hours of expiry with a Data Plan of the same or higher data allowance;
• Both Data Plans are eligible for Data Rollover

Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.

Family Plan
All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. If you change to a Mobile Plan or a Data Plan your unused data will not rollover.

Super Packs
All your unused Super Pack data will rollover if:

• You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
• Both Super Packs are eligible for Data Rollover.

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

Data Rollover

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Mobile Plans
All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover (note: ALDImobile $10 Mobile Plan is not eligible for Data Rollover)

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

Data Plans
Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.

Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if:

• You recharge within 24 hours of expiry with a Data Plan of the same or higher data allowance;
• Both Data Plans are eligible for Data Rollover

Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.

Family Plan
All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. If you change to a Mobile Plan or a Data Plan your unused data will not rollover.

Super Packs
All your unused Super Pack data will rollover if:

• You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
• Both Super Packs are eligible for Data Rollover.

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

Unlimited and Included International Countries

$25, $35, $45, $55 Mobile Plans and Family Plan
- UNLIMITED International Calls and SMS Countries and areas

Our $25, $35, $45, $55 Mobile Plans and Family Plan come with UNLIMITED standard calls to landlines and mobiles and UNLIMITED standard SMS to the following locations:

• Canada +1
• China +86
• France +33
• Germany +49
• Hong Kong +852
• India +91
• Indonesia +62
• Ireland +353
• Japan +81
• Malaysia +60
• New Zealand +64
• South Korea +82
• Thailand +66
• UK +44
• USA +1

$25, $35, $45, $55 Mobile Plans
- INCLUDED International Call Minutes and SMS Countries and areas

Our $25, $35, $45, $55 Mobile Plans come with INCLUDED call minutes to landlines and mobiles and 50 INCLUDED standard SMS to the following locations:

• Bangladesh +880
• Belgium +32
• Brazil +55
• Chile +56
• Cyprus +357
• Denmark +45
• Greece +30
• Guam +1671
• Hungary +36
• Israel +972
• Italy +39
• Malta +356
• Netherlands +31
• Norway +47
• Pakistan +92
• Romania +40
• Singapore +65
• South Africa +27
• Spain +34
• Sweden +46

Landline only

The list shows the countries where you can use your included minutes to call landlines.

If you wish to call mobile numbers in these locations you will need to have PAYG credit.

• Andorra
  +376
• Argentina
  +54
• Bulgaria
  +359
• French Guiana
  +594
• Iceland
  +354
• Luxembourg
  +352
• Mexico
  +52
• Peru
  +51
• Poland
  +48
• Portugal
  +351
• Puerto Rico
  +1787 or +1939
• Slovakia
  +421
• Switzerland
  +41
• Taiwan
  +886
• Turkey
  +90

Mobile Plan Data Top Ups

You can purchase a 1GB Data Top Up for $10 or a 3GB Data Top Up for $15.

You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Unused Data Top Up may qualify for rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.

Super Pack Data Top Ups

The Super Pack Data Top Ups give you extra data to use should you need it. You can choose from 3 Data Top Ups:

• 3GB for $15
• 20GB for $30
• 70GB for $60

You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.

I've used all my Family Plan data, can I add more?

If you have a Family Plan and you need some extra data, you can purchase a Data Top Up at any time. It means that you can buy extra data at great rates if you need it, without paying upfront for something you don’t need.

You can add 3GB of data for $15 up to a maximum of 40GB above your included data allowance at any one time. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set).

What is Auto Recharge?

Auto Recharge automatically recharges the same Mobile Plan, Family Plan, Data Plan or Super Pack when it expires. We'll send you an SMS and email to let you know we've renewed your plan.

Payment methods

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your MyALDImobile online account or via the App. You can also enable or disable the Auto Recharge function there.

Timing

Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

Manual recharges

If you make a manual recharge when Auto Recharge is enabled then manual recharge will become the default setting. You will need to activate Auto Recharge thereafter if you wish the process to be automated again in future.

Changing plans

If you already have Auto Recharge activated on a current plan, and are changing to a new one, it does not automatically transfer to your new plan. You MUST set up Auto Recharge on your new plan.

Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS and/or email (this is dependent on the details we have for you being valid at the time of failed recharge).