Will my device stop working when 3G shuts down?

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3G shuts down soon, affecting some 4G/5G devices. Text '3G' to 3498 to check yours, or click here.

Will my device stop working when 3G shuts down?

If you have received a notification from us stating "your service may be being used with a device not fully compatible with the 4G VoLTE and 5G networks", it is likely that you will need to upgrade to a compatible device by 28 October 2024 to continue using our services.

Please note that the notification will be sent to the account-holder, and the affected device could be any, some, or all of the devices connected to an account.

If you have multiple services it is important to check the specifications on each device to ensure that they support 4G for data and VoLTE for calls, and are compatible with the 4G and/or 5G bands that ALDImobile operates upon.

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How does the June 2024 double data offer work?

Services activated on select plans between 1 June 2024 and 31 July 2024 will receive double data on their first 3 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDImobile service that was activated from 1 June 2024 to 31 July 2024.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$39 Mobile Plan	65GB	65GB
$49 Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Must occur consecutively
Can only occur a maximum of 3 times

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Plan	Plan included data	Additional data per recharge for 3 consecutive recharges
$29 5G Mobile Plan	25GB	25GB
$39 5G Mobile Plan	60GB	60GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB
$55 5G Family Plan	50GB	50GB
$95 5G Family Plan	100GB	100GB
$125 5G Family Plan	150GB	150GB