Why isn't my International Roaming working?

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

• Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
• The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;
• If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
• If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

• Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;

• The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

You data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;

• If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.

• If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

UNLIMITED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Brazil
• Canada
• China
• France
• Germany
• Hong Kong
• India
• Indonesia
• Ireland
• Israel
• Japan
• Malaysia
• Mexico
• New Zealand
• Norway
• Singapore
• South Korea
• Thailand
• UK
• USA

INCLUDED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Andorra
• Bangladesh
• Belgium
• Bulgaria
• Chile
• Cyprus
• Denmark
• French Guiana
• Greece
• Guam
• Hungary
• Iceland
• Italy
• Luxembourg
• Malta
• Netherlands
• Pakistan
• Puerto Rico
• Peru
• Romania
• Slovakia
• South Africa
• Spain
• Sweden

INCLUDED International Landline Calls Only

The list shows the countries where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.

• Argentina
• Poland
• Portugal
• Switzerland
• Taiwan
• Turkey

The number of standard call minutes and SMS that are INCLUDED with each plan may vary. You can view this within the Critical Information Summary, available within the full plan details on each respective plan page.

Mobile Plan Data Top Ups

You can purchase a 1GB Data Top Up for $10 or a 3GB Data Top Up for $15.

You can purchase a Data Top Up at any time as long as the maximum additional data at any one time does not exceed 40GB above your included data allowance. Any Data Top Up you purchase will expire at the same time as your Mobile Plan, regardless of when you purchased it so please refer to the information displayed when you select the Data Top Up for purchase as this will tell you how long you have left to use your Data Top Up. Unused Data Top Up may qualify for rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 5c per MB.

The Super Pack Data Top Ups give you extra data to use should you need it. You can choose from 3 Data Top Ups:

• 3GB for $15
• 20GB for $30
• 70GB for $60

You can purchase a Super Pack Data Top Up at any time you like as long as your total data balance at any time does not exceed 200GB above your pack's included data allowance. Any Data Top Up you purchase will expire at the same time as your Super Pack, regardless of when you purchase it so please refer to the information displayed when you select the Top Up for purchase as this will tell you how long you have left to use your Data Top Up.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Once you have used up your Data Top Up, you can choose to purchase another Data Top Up or you can continue to use data on your phone provided you have Pay As You Go credit on your service. Data will then be charged at 6c per MB.

If you have a Family Plan and you need some extra data, you can purchase a Data Top Up at any time. It means that you can buy extra data at great rates if you need it, without paying upfront for something you don’t need.

You can add 3GB of data for $15 up to a maximum of 40GB above your included data allowance at any one time. Remember that any Data Top Up you purchase will expire at the same time as your Family Plan but may be eligible for rollover if the rollover criteria is met.

Remember, that the data you add to your Family Plan by purchasing a Data Top Up will be shared across all of the services on the Family Plan (subject to any limits the Owner may have set).

Auto Recharge automatically recharges the same Mobile Plan, Family Plan, Data Plan or Super Pack when it expires. We'll send you an SMS and email to let you know we've renewed your plan.

Payment methods

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your My ALDI Mobile online account or via the App. You can also enable or disable the Auto Recharge function there.

Timing

Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

What removes Auto Recharge?

There are few transactions that will automatically remove Auto Recharge and require you to re-enable it. 

• Manual recharges
• If you perform a manual recharge whilst Auto Recharge is active, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge
• Changing plans
• If you have Auto Recharge setup on one of your numbers, and you change that number to a different plan, your Auto Recharge status will be removed.
• You will need to turn your Auto Recharge back on if you wish to continue using Auto Recharge

Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS on the number registered to your service.

• Delivery for your Starter Pack is free and will be sent via standard Australia Post.
• Once your order has been processed, we’ll begin preparing your order for shipment.
• General handling time for most orders is 1 to 2 business days.
• Once your order has been fulfilled, your order should arrive within 10 business days.

Delivery issues

• If your SIM hasn't arrived after 10 business days, please contact our Customer Service team with your order details so we can help.

You can view Australia Post’s delivery lead times here.

Auto Recharge automatically recharges the same Mobile, Family, Data or Super Pack plan when it expires against a valid, stored payment method. The batching process takes up to 4 hours and during this time you may be without outgoing services if you don't have a PAYG credit balance. We'll send you a notification once complete or if there is a failure. Changing or manually recharging plans resets the Auto Recharge setting. 

Expand the sections below to learn more about Auto Recharge.

▲ Payments

You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.

You can add or update payment methods within your My ALDI Mobile online account or via the App. You can also enable or disable the Auto Recharge function there.

▲ Timing

Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete. 

It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.

If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.

▲ Manual recharges

If you make a manual recharge when Auto Recharge is enabled then manual recharge will become the default setting. You will need to activate Auto Recharge thereafter if you wish the process to be automated again in future.

▲ Changing plans

If you already have Auto Recharge activated on a current plan, and are changing to a new one, it does not automatically transfer to your new plan. You MUST set up Auto Recharge on your new plan.

▲ Failures

There are several reasons why an Auto Recharge may fail:

1. Expired credit card – ensure that your credit card details are current
2. Credit card not on file – ensure that you register your credit card for payment
3. Change of bank account – you may have changed banks or opened a new account
4. Insufficient funds – there are not enough funds in your bank account to cover the recharge amount

In these events you shall be notified by SMS and/or email. The method and success of delivery is dependent on the details we have for you being valid at the time of failed recharge.

You may contact us at any time or search the Help & FAQ docs for more information on Auto Recharge.

Some of our Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

Mobile Plans
All your unused Mobile Plan data will rollover if:

• You recharge within 24 hours of previous plan expiry with a Mobile Plan of the same or higher value;
• Both Mobile Plans are eligible for Data Rollover.
• Note: ALDI Mobile's legacy $10 Mobile Plan (a different product to the October 2022 $10 Special Deal Mobile Plan) is not eligible for Data Rollover).

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data Plans
Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.

Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if:

• You recharge within 24 hours of previous plan expiry with a Data Plan of the same or higher data allowance;
• Both Data Plans are eligible for Data Rollover

Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.

Family Plan
All your unused Family Plan data will rollover if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan.

If you change to a Mobile Plan or a Data Plan your unused data will not rollover.

Super Packs
All your unused Super Pack data will rollover if:

• You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
• Both Super Packs are eligible for Data Rollover.

The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.

What are the speed caps for ALDI Mobile plans?
The download speed is capped at 100Mbps for 4G plans and 150Mbps for 5G plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap?
This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What are the speed caps for ALDI Mobile plans?
The download speed is capped at 100Mbps for 4G plans and 150Mbps for 5G plans, except for the $59 5G Mobile Plan, which is capped at 250Mbps.

What is a speed cap?
This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What is the speed cap for this plan?
The download speed is capped at 250Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference for a specific plan compared to another plan with a different speed cap.

Will I get 5G speeds on a 5G Plan?
Yes, but only with a 5G-compatible device and in areas with 5G coverage.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What is the speed cap for this plan?
The download speed is capped at 100Mbps.

This is the maximum potential download speed. Typical speeds will often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Beyond the maximum potential speed for your selected plan, a speed cap does not indicate any relative performance difference compared to another plan with a different speed cap.

What does Mbps mean?
Megabits per second (Mbps) gauge data speed. More Mbps = faster speed; fewer Mbps = slower speed.

What is data rollover?

Some of our Plans are eligible to rollover unused data allowance from one recharge period to the next recharge period.

Check our Critical Information Summaries for more details on the data rollover eligibility of all of our plans.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my 100 Day Special Pack ($100) data rollover?

• If you renew the same 100 Day Special Pack ($100) plan, and recharge within 24 hours of it expiring, your data will rollover.

What happens if I change plans?

• If you are changing plan types, you will not able to rollover your data into the new plan.

How much data can I rollover?

• If your eligible recharge is on the same 100 Day Special Pack ($100) plan, all your unused data will rollover.

When will my data not rollover?

You data will not rollover when the following occurs:

• Your recharge occurs 24 hours or more after your current plans expiry;
• If you move to a different type of plan (e.g. from a Special Pack to a Mobile Plan), your data will not rollover, even if the new plan price is higher.
• If you move to a lower price plan (e.g. to a lower price Special Pack, if available), your data will not rollover, even though you are changing plans within the same plan group.

Services activated on all 30 Day 5G Mobile Plans between 24 September 2025 - 24 October 2025 will receive double data on their first eligible recharge. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDI mobile service that was activated from 24 September 2025 - 24 October 2025.

Which plans are eligible?

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

• Is a recharge for an eligible plan
• Is performed within 24 hours of the expiration of any previous recharge
• Can only occur a maximum of 1 time.

If I activate one of the eligible plans, will I get double data both on activation and again on my next recharge?

No. The activation already counts as your first recharge, so you’ll receive double data only once

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

UNLIMITED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Brazil
• Canada
• China
• France
• Germany
• Hong Kong
• India
• Indonesia
• Ireland
• Israel
• Japan
• Malaysia
• Mexico
• New Zealand
• Norway
• Singapore
• South Korea
• Thailand
• UK
• USA

INCLUDED Standard International Calls and SMS

Available with eligible mobile plans that include international calls and SMS benefits. Check your plan details or Critical Information Summary for eligibility.

• Andorra
• Bangladesh
• Belgium
• Bulgaria
• Chile
• Cyprus
• Denmark
• French Guiana
• Greece
• Guam
• Hungary
• Iceland
• Italy
• Luxembourg
• Malta
• Netherlands
• Pakistan
• Puerto Rico
• Peru
• Romania
• Slovakia
• South Africa
• Spain
• Sweden

INCLUDED International Landline Calls Only

The list shows the countries where you can use your included minutes to call landlines. If you wish to call mobile numbers in these locations you will need to have PAYG credit.

• Argentina
• Poland
• Portugal
• Switzerland
• Taiwan
• Turkey

The number of standard call minutes and SMS that are INCLUDED with each plan may vary. You can view this within the Critical Information Summary, available within the full plan details on each respective plan page.

Plan selection 

• This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
• To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
• To purchase a new SIM with this plan visit the $95 Family Plan product page.
• To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge. 

Plan details

The ALDI Mobile $95 5G Family Plan can have up to 4 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 6,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Plan data is shared across all the services on the Family Plan. You can set data limits for an User services in a Family Plan which enables you to control the amount of data an User can access from the shared data. If no limits are set, or maximum limits are set then data will be shared on a first come, first served basis.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over but only if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. Otherwise, unused data is forfeited.

Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Each service on the Family Plan will require its own PAYG balance. PAYG credit is not shared by the services on the Family Plan. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: You can add a Data Top Up to your Family Plan if you need additional data. You can purchase an additional 3GB of data for an extra $15 and you can add it to your Family Plan at any time as long as the maximum additional data doesn’t exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Family Plan but may be eligible for rollover. 

The Data Top Up can only be purchased through the website or by calling us. Please take care when you are adding a 3GB Data Top Up to ensure you are adding the correct data product to your Family Plan. 

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB. 

Any charges you incur that are not included as part of your ALDI Mobile Family Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details. 

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers). 

International calls and SMS 

To make international calls/SMS once the included allowance has been depleted or to make calls and SMS to countries outside of the eligible countries list or call types, the Owner and or User will need to have Pay As You Go credit on their individual service. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page. 

Important information about your plan 

ALDI Mobile offers Mobile Plans, Data Plans, Super Packs and a Family Plan. You can only have one of these types of plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Family Plan and a Mobile or Data Plan at the same time. Whilst your service is part of a Family Plan, you will not see the option to recharge with any other type of Plan, however you will be able to add PAYG credit to a service. 

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans. 

You can view the Critical Information Summary for this plan by clicking here.