News & updates

Stay informed with the latest updates, tips, and insights from ALDI Mobile.

$15 Mobile Plan - Withdrawal of, and offer to the $17 Mobile Plan

From 15 November 2023 we will be withdrawing the $15 Mobile Plan. Customers on this plan will be offered the $17 Mobile Plan as a replacement. This FAQ provides information about this change and how it will affect you. Plan comparison: Detail $15 Mobile Plan $17 Mobile Plan Price per recharge $15 $17 Expiry 30 days 30 days Network 4G 4G Data allowance 3GB 6GB Data Rollover Unlimited Unlimited Standard calls & SMS to Australian numbers Unlimited Unlimited Standard MMS to Australian numbers 1,000 2,000 Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. [modal=speedCaps]Speed caps apply[/modal] to all of our plans. Common questions: Q: What is happening to the $15 Mobile Plan?A: The $15 Mobile Plan will no longer be available starting from 15 November 2023. Existing customers will be offered the $17 Mobile Plan as an alternative. Q: Can I still purchase the $15 Mobile Plan after 15 November 2023?A: No, after 15 November 2023, the $15 Mobile Plan will no longer be available to new customers or as a recharge option within My ALDI Mobile or the ALDI Mobile app. Q: What happens if I am currently on the $15 Mobile Plan?A: Existing services on the $15 Mobile Plan will be handled as follows: If you have Auto Recharge set to ON, we will automatically charge your account with the $17 Mobile Plan on your next recharge. If you have Auto Recharge set to OFF, you will need to select a new plan option using our portal or mobile app for your next recharge. Q: What to my Data Rollover balance?A: If you are on the $15 Mobile Plan and have a Data Rollover balance, this will be maintained as you transition to the new plan, as long as data  Q: What if I have a $15 Mobile Plan recharge voucher that's still valid?A: If you have an unused $15 Mobile Plan recharge voucher that has not expired you can still use it and receive the benefits of the new plan. However, once the plan expires, you will be offered the $17 Mobile Plan on your next recharge. Q: The $17 Mobile Plans is being discontinued. What does that mean for me?A: Whilst the $17 Mobile Plan will not be offered to new customer from 15 November 2023, select customers including those whose last recharge was on the $15 Mobile Plan, are able to recharge with the $17 Mobile Plan on an ongoing basis. If this changes, we will let you know in advance.If after 15 November 2023 you move to a different plan, you will not be able to select the $17 Mobile Plan after you have moved. For full details on rates and terms, consult the relevant Critical Information Summaries.

Read more

$17, $28, $35, $38, $45, $48 and $55 5G Mobile Plans - Discontinued

From 15 November 2023 the $17, $28, $35, $38, $45, $48 Mobile Plans and the $55 5G Mobile Plan will be been discontinued.  This means that they will longer available online or for recharge via My ALDI Mobile or the ALDI Mobile app for new customers. Existing customers on these plans can continue to recharge on their plans on an ongoing basis. If this changes, we will let you know in advance. Existing customers who move from those plans to another plan cannot return to these discontinued plans in future. $17 Mobile Plan Starter Packs will still be available in ALDI stores for a limited period of time, while stocks lasts,. Customers who purchase one of these starter packs and use the voucher code before its expiry will be able to access the $17 Mobile Plan and will be treated as an existing $17 Mobile Plan for future recharges. If you move to a different plan you will not be able to switch back to it. Plan inclusions for these plans remain as they are, apart from MMS to Australian numbers, (including video MMS) which will increase to 2,000 for the first recharge from 15 November 2023. Note that 5G is only available on 5G plans accessed via a 5G-compatible device and in areas with 5G coverage. Telstra’s 3G Network will close end of June 2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected to our network. [modal=speedCaps]Speed caps apply[/modal] to all of our plans. This FAQ provides information about this change and how it will affect you. Common questions: Q: Can I still recharge with the $17, $28, $35, $38, $45, $48 Mobile Plans and the $55 5G Mobile Plan after 15 November 2023?A: After 15 November 2023, these plans will no longer be available online to new customers or as a recharge option to customers not already on these plans within the My ALDI Mobile portal or mobile app. Q: The $17 Mobile Plan starter pack is in an ALDI store. Can I still purchase this?A: The $17 Mobile Plan Starter Packs will be available in ALDI stores for a limited period of time while stocks lasts. Customers who purchase these starter packs and use the voucher code before its expiry will be able to access the $17 Mobile Plan and will be treated as an existing $17 Mobile Plan for future recharges. Q: What happens if I am currently on one of these plans?A: Existing services on these plans will be handled as follows: If you have Auto Recharge set to ON, we will continue to automatically charge your account with the same plan on your next recharge. If your Auto Recharge fails we will send you a SMS to let you know you need to take action. If you have Auto Recharge set to OFF, you will need to continue to select a new plan option using our portal or mobile app for your next recharge. The plan will continue to show while it remains as your last recharge however if you move away from this plan in future you will not be able to return to it.  Q: How many MMS will I receive per recharge?A: Prior to 15 November 2023 these plans included 1,000 MMS (including video MMS) per recharge. On your first recharge from 15 November 2023 these plans will include 2,000 MMS (including video MMS) per recharge Q: What happens to my Data Rollover balance?A: Your unused data will continue to rollover when you renew the same plan within 24 hours of your previous plan's expiry. Your data will also rollover if within 24 hours of your previous plan's expiry, you move to a mobile plan of a higher value. If you move to a plan of a lower value, a different plan group (for example, a Special Buy plan) or recharge more than 24 after your previous plan's expiry, your data will not rollover. Q: What if I have a Mobile Plan recharge voucher for one of these plans that's still valid?A: If you have an unused recharge voucher for a discontinued plan that not yet expired, you can still use it and receive the benefits of that plan. You will be treated as an existing customer of that plan for future recharges, unless you move to a different plan, at which point you will not be able to switch back to it.

Read more

$189 1 Year Super Pack - Becomes the $199 1 Year Super Pack with 199GB data

We are making changes to selected ALDI Mobile plans, effective from 15 November 2023. These changes will impact the $189 Super Pack, and we've prepared this FAQ to provide you with more detailed information. Plan changes: Detail Until 14 November 2023 From 15 November 2023 Plan name $189 Super Pack $199 Super Pack Price per recharge $189 $199 Data allowance 189GB 199GB Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. [modal=speedCaps]Speed caps apply[/modal] to all of our plans. Common Questions: Q: When do these plan changes happen?A: The plan changes will go into effect on your first recharge from 15 November 2023. Q: How does the price change affect my plan?A: Your current plan price will increase from $189 to $199 per 365 day recharge, starting from your first recharge on or after 15 November 2023. Q: What's changing with my data allowance?A: Your data allowance will increase from 189GB to 199GB on your first recharge from 15 November 2023. Q: How will Auto Recharge work with these changes?A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use My ALDI Mobile or the ALDI Mobile app, and you'll need to manually recharge or use PAYG credit when your plan expires. Q: I recharged with the $189 1 Year Super Pack before 15 November. What happens to my current plan with these changes?A: If you recharged before 15 November and it expires after this date, your $189 1 Year Super Pack will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $199 1 Year Super Pack and updated inclusions. Q: Will my plan name change as well?A: Yes, from 15 November 2023, your plan name in My ALDI Mobile and the ALDI Mobile app will change to $199 Super Pack to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.

Read more

$159 1 Year Super Pack - Becomes the $169 1 Year Super Pack with 138GB data

We are making changes to selected ALDI Mobile plans, effective from 15 November 2023. These changes will impact the $159 Super Pack, and we've prepared this FAQ to provide you with more detailed information. Plan changes: Detail Until 14 November 2023 From 15 November 2023 Plan name $159 Super Pack $169 Super Pack Price per recharge $159 $169 Data allowance 132GB 138GB Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. [modal=speedCaps]Speed caps apply[/modal] to all of our plans. Common Questions: Q: When do these plan changes happen?A: The plan changes will go into effect on your first recharge from 15 November 2023. Q: How does the price change affect my plan?A: Your current plan price will increase from $159 to $169 per 365 day recharge, starting from your first recharge on or after 15 November 2023. Q: What's changing with my data allowance?A: Your data allowance will increase from 132GB to 138GB on your first recharge from 15 November 2023. Q: How will Auto Recharge work with these changes?A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use My ALDI Mobile or the ALDI Mobile app, and you'll need to manually recharge or use PAYG credit when your plan expires. Q: I recharged with the $159 1 Year Super Pack before 15 November. What happens to my current plan with these changes?A: If you recharged before 15 November and it expires after this date, your $159 1 Year Super Pack will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $169 1 Year Super Pack and updated inclusions. Q: Will my plan name change as well?A: Yes, from 15 November 2023, your plan name in My ALDI Mobile and the ALDI Mobile app will change to $169 Super Pack to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.

Read more

$99 1 Year Super Pack - Becomes the $119 1 Year Super Pack with 60GB data

We are making changes to selected ALDI Mobile plans, effective from 15 November 2023. These changes will impact the $99 Super Pack, and we've prepared this FAQ to provide you with more detailed information. Plan changes: Detail Until 14 November 2023 From 15 November 2023 Plan name $99 Super Pack $119 Super Pack Price per recharge $99 $119 Data allowance 15GB 60GB Note that the Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. [modal=speedCaps]Speed caps apply[/modal] to all of our plans. Common Questions: Q: When do these plan changes happen?A: The plan changes will go into effect on your first recharge from 15 November 2023. Q: How does the price change affect my plan?A: Your current plan price will increase from $99 to $119 per 365 day recharge, starting from your first recharge on or after 15 November 2023. Q: What's changing with my data allowance?A: Your data allowance will increase from 15GB to 60GB on your first recharge from 15 November 2023. Q: How will Auto Recharge work with these changes?A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use My ALDI Mobile or the ALDI Mobile app, and you'll need to manually recharge or use PAYG credit when your plan expires. Q: I recharged with the $99 1 Year Super Pack before 15 November. What happens to my current plan with these changes?A: If you recharged before 15 November and it expires after this date, your $99 1 Year Super Pack will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $119 1 Year Super Pack and its respective inclusions. Q: Will my plan name change as well?A: Yes, from 15 November 2023, your plan name in My ALDI Mobile and the ALDI Mobile app will change to $119 Super Pack to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.

Read more
1 2 3
Maximise your savings with ALDI Mobile plans

Maximise your savings with ALDI Mobile plans

Getting the most value from your mobile plan doesn't have to be complicated. With ALDI Mobile, you can enjoy great savings without sacrificing quality or coverage. Here's how to make sure you're getting the best deal for your needs. Know what you actually need Understanding your usage patterns is the first step to saving money. Most Australians don't use all the data included in their plan, meaning they could be...

Switching to ALDI Mobile made easy

Switching to ALDI Mobile made easy

A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making...

Featured Articles

Switching to ALDI Mobile made easy

Switching to ALDI Mobile made easy

A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. Can I try ALDI Mobile without changing my number?Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM. Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner. Get started with ALDI Mobile today

How do I enable VoLTE (4G voice calling) on my device?

How do I enable VoLTE (4G voice calling) on my device?

To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.