$20 Mobile Plan will become the $23 Mobile Plan

From 24 September 2025 we will be increasing the price of the $20 Mobile Plan to $23. This FAQ provides information about this change and how it will affect you.

Plan comparison:

Detail $20 Mobile Plan $23 Mobile Plan
Price per recharge $20 $23
Expiry 30 days 30 days
Network 4G 4G
Data allowance 12GB 12GB
Data Rollover Unlimited Unlimited
Standard calls & SMS to Australian numbers Unlimited Unlimited
Standard MMS to Australian numbers 1,000 2,000

Q: What is happening to the $20 Mobile Plan?

A: The $20 Mobile Plan will become the $23 Mobile Plan from 24 September 2025.

Q: What happens if I am currently on the $20 Mobile Plan?

A: Existing services on the $20 Mobile Plan will be handled as follows:

  • If you have Auto Recharge set to ON, we will automatically charge your account with the $23 Mobile Plan on your first recharge from 24 September 2025.
  • If you have Auto Recharge set to OFF, you will need to select a new plan option using our portal or mobile app for your first recharge from 24 September 2025.

Q: What happens to my Data Rollover balance?

A: If you are on the $20 Mobile Plan and have a Data Rollover balance, this will be maintained as you transition to the new pricing, as long as you recharge within 24 hours of your plans' expiry on a higher mobile plan.

Q: Why are you increasing the price of my plan?

A: We know it is important to provide affordable options to our customers, and as well as being our lowest priced Mobile Plan from 24 September 2025, it is one of the best value plans available in the market for a customer looking for a plan that comes with included calls, messages and data.

For full details on rates and terms, consult the relevant Critical Information Summaries.