News & updates
Everything you need to know about staying scam safe
Most people protect their home with a lock on the door. But your mobile number? That's a key too – and scammers know it. Your number receives security codes for your bank, email and other important accounts. If a scammer takes control of it, they may be able to pass security checks without you knowing, move money from your accounts, access personal information or commit identity theft. The good news? There are simple steps you can take to make it much harder for them. And ALDI Mobile has extra protections in place too. Your mobile number is a key to your most important accounts When you log into your bank or reset a password, there's a good chance a verification code gets sent to your phone. That one-time code is what stands between a scammer and your account. If scammers can get hold of your number – through a SIM swap, a port, or by accessing your device – they can receive those codes instead of you. That's why we treat certain changes to your ALDI Mobile account as high-risk, including SIM swaps, password changes and porting requests. For these, we verify your identity with extra checks including multi-factor authentication (MFA) before we do anything. Find out how ALDI Mobile protects your service Three simple things you can do right now You don't need to be a tech expert to protect yourself. These steps make a real difference: Use strong, unique passwords Use a different password for your ALDI Mobile account, email and bank. Never reuse passwords or use obvious choices like birthdays or "password123". A password manager can help. Keep your phone and SIM locked Set a PIN, fingerprint or face unlock on your device and turn on auto-lock. If someone can access your phone, they can receive your security codes. Turn on MFA wherever you can Multi-factor authentication adds an extra layer of security to your accounts. Turn it on for your email and banking accounts especially – it's one of the most effective things you can do. See all our tips for staying secure How to spot a scam Scammers are good at creating panic. Watch out for: Urgent messages threatening to suspend your service or lock your account SMS or emails with links asking you to update your details (ALDI Mobile will never ask you to do this via a link) Callers asking for your password, account codes or remote access to your device Unexpected verification codes you didn't request If something feels off, stop before you act. Contact the organisation directly using a number you find yourself – not the one in the message. Stop. Check. Protect. The National Anti-Scam Centre recommends three steps whenever something feels suspicious: Stop – don't click links or act under pressure. Check – contact the organisation using a number from their official website or app. Protect – never share codes, passwords or access with anyone. What to do if you think something's wrong Act quickly. The faster you move, the better your chances of reducing any harm. Signs your number or accounts may be at risk: Your phone shows 'SOS only' and it's not a known network issue You receive unexpected messages about ALDI Mobile account changes or porting Your bank flags unusual logins or transactions you don't recognise You receive login alerts or password reset emails you didn't request If any of these apply, call your bank straight away and contact ALDI Mobile so we can check your service and help secure your account. See the full guide to what to do if you're at risk We're here to help We've put together a dedicated page with everything you need to stay scam safe – how we protect your service, what to do if you're targeted, and where to get independent help. Visit our Staying scam safe page For urgent issues, call us on 1300 989 000 rather than emailing so we can help you faster.
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Roaming Packs are here
Good news if you travel. ALDI Mobile Roaming Packs are now live. Whether you're heading to Bali, Japan, the UK or the US or further afield, there's a pack to match your trip. Add one to your existing ALDI Mobile service before you fly and you're set. What's a Roaming Pack? A Roaming Pack is a simple add-on to your plan that you can buy through My ALDI Mobile. It gives you a set amount of data, and on some packs calls and SMS, to use in selected countries overseas. Each pack runs for 7 days from activation, so you always know where you stand. You'll need an active Mobile Plan, Long Life Plan, Family Plan or Super Pack to add a Roaming Pack to your service. Not with ALDI Mobile? Explore our plans The packs at a glance Five packs to choose from. Pick the one that suits where you're going. Pacific Data Pack - $51GB data | 7 days | Fiji, Nauru, New Zealand, Papua New Guinea, Samoa, Tonga, Vanuatu. Asia Data Pack - $81GB data | 7 days | Cambodia, China, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Philippines, Republic of Korea, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam. North America Data Pack - $52GB data | 7 days | United States, Canada and selected destinations. Global Data Pack - $152GB data | 7 days | 60+ destinations across Europe, Asia, Pacific, North America, the Middle East and Africa. Global Travel Pack - $305GB data, 30 minutes and 50 SMS | 7 days | Selected global destinations. Full destination lists for all packs are on our Roaming Packs page. How to add a Roaming Pack Three steps and you're done. Log in to My ALDI Mobile Select International Roaming from the Manage account menu and switch roaming on Choose your pack and confirm payment Switch roaming on while you're still in Australia before you leave. You won't be able to buy a pack until it's on. A few things to know Roaming Packs start as soon as you buy them, so buy yours just before you travel. All packs expire at midnight Australian Eastern Time, 7 days after activation. If you use up your inclusions early, you can buy another pack to keep going. You can buy up to 2 Roaming Data Packs and 2 Roaming Travel Packs in a single calendar day. Find your Roaming Pack Check out all five packs, compare destinations and add one to your service before your next trip. Shop Roaming Packs
Read moreProviding free calls to the Middle East
We know that many Australians have family and friends across the Middle East and Gulf region, and staying in touch is what matters most right now. To help where we can, from 12:01am on 13 March 2026, standard voice calls from Australia to the following countries are free on ALDI Mobile, until further notice: Bahrain Iran Israel Kuwait Lebanon Oman Palestine Qatar Saudi Arabia United Arab Emirates How does it work? You don't need to do anything on your end. Standard voice calls to these destinations are automatically rated at toll free, meaning your PAYG credit won't be charged. Because these calls are toll free, they won't appear in your usage summary. A few things to keep in mind Your service needs to be active or in the passive period (not expired) to take advantage of free calls. Free calls apply from Australia only. If you're overseas and roaming, standard international rates still apply. SMS and MMS to these destinations aren't included in this offer. Due to potential infrastructure issues in the region, some calls may not connect. We'll update this page as things develop.
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ALDI Mobile wins Finder Provider of the Year Award 2026
ALDI Mobile has been named Finder’s Provider of the Year 2026 for Mobile Phone Plans. It’s independent recognition that our plans are great value, packed with useful features, backed by reliable network service and happy customers. What this award actually measures Finder’s Provider of the Year - Mobile Phone Plans is not a popularity vote. It combines: Customer satisfaction data - Australians rate their provider for trust, customer experience and reliability. Product performance data – Plans are scored for value across high data, value and long-expiry categories, based on cost over 12 months, data allowance, network coverage and features like Wi‑Fi calling and data rollover. Each provider’s score blends these two halves 50/50, meaning winners must perform strongly on both real customer experience and plan value. Explore award-winning plans Why this win matters Whether you're already with ALDI Mobile or comparing providers, this award shows what you get: Keenly priced plans without sacrificing quality Reliable network service recognised by independent experts Plans customers choose again and again for value and service In short, it's not just a badge – it proves ALDI Mobile delivers strong value and dependable service. Watch the announcement Why Australians are choosing ALDI Mobile: Straightforward pricing with no surprises Unlimited data rollover 5G access on select plans Reliable Telstra Wholesale Network coverage No lock-in contracts Join our award-winning network Ready to experience award-winning mobile service? Browse our range of plans and find one that suits your needs. Explore ALDI Mobile plans
Read moreHow to update your carrier settings to resolve the iOS 16.7.13 connectivity issue
Earlier this week, Apple released a software update (iOS 16.7.13) which prevented some older devices from connecting to the Telstra Wholesale Mobile Network. Apple has released a carrier settings update to fix this issue. How to check your iOS version To check the iOS version your device is running on, follow these steps: Tap Settings > General > About Check the version number next to "iOS Version" If your iOS version does not show as 16.7.13, you do not need to do anything If your iOS version shows as 16.7.13, follow the update instructions below How to install the update If your device is running on iOS 16.7.13, install the update by following these instructions: • Connect your impacted iPhone to Wi-Fi• Tap Settings > General > About• Accept the carrier settings update by tapping “OK”• Confirm the update is installed by going to Settings > General > About and make sure it says “Telstra 54.1” next to Service Provider• If the Service Provider version does not show “Telstra 54.1” check you’re connected to Wi-Fi and repeat the steps above After installing the update, we recommend you power your device off, turn it back on and then make a test phone call to confirm everything is working.
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What AET means and why we use it
You've probably noticed "AET" used in our documentation and support hours. Here's what it actually means and why we use it. Australian Eastern Time explained AET stands for Australian Eastern Time. It's the umbrella term for the time zone used across Australia's eastern states and territories. Here's the thing - AET isn't fixed like other time zones. It automatically switches between Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Time (AEDT) when daylight saving starts and ends. During winter (April to September), AET runs on AEST, which is UTC+10. During summer (October to March), it shifts to AEDT at UTC+11. Your phone handles this automatically, so you don't need to think about it. Why we use AET in our documentation We serve customers right across Australia - from Perth to Hobart, Darwin to Sydney. When we list our support hours and documentation times, we need one consistent reference point that works for everyone. AET does exactly that. It's simple, it's accurate, and it doesn't need updating twice a year when daylight saving kicks in or out. When we say support is available 8am to 8pm AET, you can work out what that means for your local time zone depending upon what time of year it is. What this means for your state or territory Australian Capital Territory, New South Wales (except Broken Hill), Tasmania, and Victoria Your local time is AET. When you check our support hours or documentation, just look at your clock. Queensland You're on AEST all year round. During winter, that's the same as AET. During summer when southern states spring forward to AEDT, you'll be one hour behind the AET times we reference. South Australia and Northern Territory You're on Australian Central Time (ACT). SA is 30 minutes behind AET year-round (you also observe daylight saving). NT is 30 minutes behind during winter, and 1.5 hours behind during summer (you don't observe daylight saving). Western Australia You're on Australian Western Time (AWST). You're 2 hours behind AET during winter and 3 hours behind during summer (you don't observe daylight saving). Daylight saving transitions Daylight saving starts on the first Sunday in October (clocks forward at 2am) and ends on the first Sunday in April (clocks back at 3am) in participating states. Most smartphones handle this automatically. The bottom line AET keeps things simple and consistent for all our customers, no matter where you are in Australia. It's our standard reference point that doesn't need changing twice a year, making it easier for you to work out when we're available and when things happen.
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SMS Sender ID Register
From 1 July 2026, any SMS message you receive will be protected by the SMS Sender ID Register. About SMS Sender ID The SMS Sender ID is the label that appears as the sender of an SMS message. For example, when we send you an SMS, the message will appear as being sent from "ALDImobile" or "ALDI Mobile". About the SMS Sender ID Register The SMS Sender ID Register is a government initiative to protect people from scammers who use text messages to impersonate well-known brands and organisations. The register will contain a list of verified SMS Sender IDs and the service numbers linked to them. How it works From 1 July 2026, any SMS you receive from an organisation who is not listed on the SMS Sender ID Register will have their SMS Sender ID appear as "Unverified". Any SMS you receive from an organisation who is listed on the SMS Sender ID Register will have their SMS Sender ID appear on the message as normal. These new protections will not interfere with messages being sent from individuals. Unverified messages If you receive an SMS from an unverified sender, there are two possibilities: You have received a scam message The message you received may be legitimate, but the organisation has not registered their SMS Sender ID You should never interact with suspicious messages and always independently verify the message by contacting the organisation using their official contact methods. More information Visit SMS Sender ID Register | ACMA for details about the SMS Sender ID Register. If you receive a suspicious message, report it to Scamwatch.
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Black Wednesday Deal: Save $30 on the $289 5G 365 Day Mobile Plan
Who is eligible? Any new ALDI Mobile service that is activated between the 26 November 2025 and 9 December 2025. How do I claim my discounted long life plan? When you purchase the $289 365 day 5G Mobile Plan, the discount will be automatically applied at checkout. Will my next recharge also be at $259? No, this is an original recharge offer. After your initial purchase, your next recharge cycle on the $289 365 day 5G Mobile Plan will be the original price of $289. What if I didn't get offered a discount? If you believe you should be eligible for this Black Wednesday offer, but cannot see the promotional discount activated in your checkout, send us an eSupport message from your online account and we'll get right back to you.
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Switching to ALDI Mobile made easy
A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. Can I try ALDI Mobile without changing my number?Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM. Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner. Get started with ALDI Mobile today
How do I enable VoLTE (4G voice calling) on my device?
To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.
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