News & updates
May - July 2023 Bonus Data Promotion
We're running a bonus data promotion that ends on 31 July 2023. If you want to take advantage of this promotion, make sure you activate a new service on our $35 or $45 or $55 5G Mobile Plan, or one of our Family Plans by 31 July 2023.If you buy a starter pack online, it may take up to 10 business days to arrive. As long as you ordered before 31 July 2023, and activate your plan by 14th August 2023, you'll still be eligible for the promotion.If you're worried about the time it will take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. Click here to find the store nearest to you.To learn more about our bonus data promotion, click here for our Mobile Plans or here for our Family Plans.
Read moreHow does the May - July 2023 bonus data offer work?
From 19 May 2023 until 31 July 2023, ALDI Mobile offered a bonus data promotion to new customers. How do I claim the offer? If you ordered online, or purchased your SIM in store between 19 May and 31 July 2023, and activated an eligible plan by 14 August 2023, you'll be eligible for the promotion.If you buy a starter pack online, it may take up to 10 business days to arrive. If you're worried about the time it will take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. Click here to find the store nearest to you. How does the offer work? Customers activating a new service with ALDI Mobile and recharging on an eligible plan between 19 May and 14 August, 2023 will receive bonus data on their initial recharge and the following 5 recharges onto eligible plans. Which plans are eligible? Customer Plan Plan Data Allowance Bonus Data $35 Mobile Plan 42GB 42GB $45 Mobile Plan 90GB 90GB $55 5G Mobile Plan 120GB 120GB $45 Family Plan 44GB 44GB $80 Family Plan 88GB 88GB $110 Family Plan 132GB 132GB How do I claim my bonus data? When you perform an eligible recharge, your bonus data will be automatically added to your data rollover balance. What is an eligible recharge? An eligible recharge is a recharge the meets the following criteria: Is a recharge to an eligible plan of the same plan type (e.g. Mobile Plan to Mobile Plan) Is performed within 24 hours of the expiration of the previous recharge Do I need to stay on the same plan to continue getting the bonus? If you recharge with any of the eligible plans above, you will receive the data bonus associated with that plan.However, if you recharge with a lower value plan than your previous plan, you will lose your data rollover balance.If you move from an eligible plan to an ineligible plan, you will stop receiving the bonus data offer. If you move back to an eligible plan within the promotional period, you will begin receiving the bonus data again. What do I do if I didn't get my bonus data? If you believe you should be eligible for this offer, but cannot see that bonus data has been added to your rollover balance, please send us an eSupport message from your online account.
Read moreEnd of the Summer 22/23 Bonus Data Promotion
From 1 November 2022 - 28 February 2023, ALDI Mobile ran a promotion where the first 6 eligible recharges on selected Mobile and Family Plans received bonus data. To take advantage of this promotion, customers were required to purchase a new service on our $25, $35, or $45 Mobile Plan, or one of our Family Plans by 28 February 20231. As long as you ordered before 28 February, and activate your plan by 14th March 2023, you'll still be eligible for the promotion. If you ordered online and are worried about the time it may take for your starter pack to arrive, you can always visit one of our stores to purchase one instead. If they don't have the plan available that you are looking for, just pick up the $5 PAYG Starter Kit and select an eligible plan when you activate. Click here to find the store nearest to you. 1Bonus data is available for new services that connect to ALDI Mobile between 1 November 2022 and 14 March 2023 on an eligible plan. Bonus data is added to the data rollover balance and not the main plan allowances. Eligible customers will receive bonus data on their first 6 recharges when they recharge with an eligible plan within 24 hours of their plan's expiry. Customers who move to a plan that is not eligible for bonus data will no longer be eligible to receive bonus data, even if they later move back to an eligible plan.
Read moreProviding free voice calls and SMS to Türkiye and Syria
ALDI Mobile appreciates that people in Australia may be concerned about loved ones in Türkiye and Syria. To assist we will be offering free standard voice calls and SMS to Türkiye and Syria from the evening of 7 February, 2023 up to and including 28 February, 2023. To help you understand how this works we have prepared a list of common questions and answers below. What do I need to do to waive my standard call and SMS charges to these countries? Nothing. We have made standard voice calls and SMS to the specified countries toll free, meaning that your PAYG credit won’t be charged.As these voice calls and SMS are toll free, there will be no record of them in your usage summary. Will all calls and SMS to these countries connect? Please keep in mind that due to potential infrastructure damage in these regions, your voice calls or SMS may not always go through. For how long will standard calls and SMS to these countries be free of charge? Standard voice calls and SMS charges will be free from the evening of 7 February, 2023 up to and including 28 February, 2023. We will continue to update this page as the situation develops.
Read moreChanges to Super Packs MMS inclusions
To help you get more out of your ALDI Mobile plan, we are updating our MMS inclusions so that you can also send Video MMS as part of your MMS allowance. $249, $299 and $499 Super Packs Activations and renewals on or after 17 August 2022 will receive 12,000 Standard MMS (including Video MMS) to Australian numbers per recharge, instead of unlimited Standard MMS (excluding Video MMS) to Australian numbers. $99 and $159 Super Packs Activations and renewals on or after 25 January 2023 will receive 12,000 Standard MMS (including Video MMS) to Australian numbers per recharge, instead of unlimited Standard MMS (excluding Video MMS) to Australian numbers. Additional usage will be charged from PAYG credit. You don’t need to do anything; you'll automatically receive your new allowance when you next recharge your super packs as per the above dates. For more information, you can refer to our critical information summaries here.
Read moreFive reasons to love Wi-Fi Calling
We are improving our mobile services to bring you better experiences. Wi-Fi Calling is now available on compatible devices and connections so you can keep your conversations going in more places. What is Wi-Fi Calling Wi-Fi Calling enables you to make and receive phone calls over a suitable Wi-Fi connection. If you have a compatible mobile device, it can use a Wi-Fi network, rather than the mobile network, to make your voice calls. Five great reasons to use Wi-Fi Calling include; 1. More ways to connect Even with our great mobile network coverage, there are times when Wi-Fi Calling comes in handy. If you have a suitable Wi-Fi connection, you’ll be able to make voice calls even in areas with little or weak mobile signal, such as indoors or in some rural areas. And Wi-Fi Calling gives you another way to stay connected if there is an outage on the mobile network. 2. Cheaper calls back to Australia If you are travelling abroad and want to call back to Australia, you can use Wi-Fi Calling to help reduce the cost of the call in most cases. Mobile usage will be deducted from your mobile plan as if you are located in Australia. This means calls you make to Australia from abroad will be deducted as an Australian domestic call. 3. Calling features work on Wi-Fi Calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling, meaning you won’t miss out on important messages or calls. 4. Seamless call handover Calls drop outs are less of a worry if you move away from your Wi-Fi signal as our service transitions calls seamlessly between Wi-Fi and the mobile network, when you are in our mobile coverage area. 5. The same security as our mobile network Your voice calls over Wi-Fi are protected by the same secure industry standards as other mobile calls. There’s a couple of things to note about Wi-Fi Calling. First, you’ll need a compatible mobile device and suitable Wi-Fi connection to get all features and benefits described here. Second, any data you consume to make calls over Wi-Fi will be charged at the standard rate of your Wi-Fi service. Using Wi-Fi Calling To use Wi-Fi Calling, you’ll need a 4G mobile phone which is Wi-Fi Calling capable and a suitable Wi-Fi network. The best way to check if your device is capable of Wi-Fi Calling is to visit your phone maker’s website (it may be called Voice over Wi-Fi). If you have a VoLTE-enabled service, you should also have access to Wi-Fi Calling. If you have a compatible device, you don’t have to worry about downloading apps to set up Wi-Fi Calling. You just need to ensure the Wi-Fi network details are set up on your phone and you are connected to the Wi-Fi network. Then dial as normal. In general, your device will default to Wi-Fi Calling while connected to a suitable Wi-Fi connection. To learn more about Wi-Fi Calling visit our FAQ. Start Wi-Fi Calling now All our ALDI Mobile Mobile and Family Plans, and Super Packs come with WiFi Calling as standard so check them out now to enjoy more ways to stay connected and keep the conversation going!
Read moreProviding free calls and SMS to Ukraine and its refugees
ALDI Mobile appreciates that people in Australia are concerned about loved ones in Ukraine. To assist we offered free standard calls and SMS to Ukraine until 4 October, 2023. With many Ukrainians fleeing to neighbouring countries, we also provided free standard calls and SMS to Hungary, Moldova, Poland, Romania and Slovakia until 4 October, 2023. Please note that this treatment of voice calls, SMS and MMS as toll free from Australia to the mentioned destinations has now ended. To help you understand how this worked, we prepared a list of common questions and answers below. What did I need to do to waive my standard call and SMS charges to these countries? Nothing. We made standard calls and SMS to the specified countries toll free, meaning that your PAYG credit wasn't charged.As these calls and SMS are toll free, there will be no record of them in your usage summary. Will all calls and SMS to these countries connect? Please keep in mind that due to potential infrastructure damage in the region, your calls or SMS might not always go through. For how long were standard calls and SMS to these countries free of charge? Standard calls and SMS charges were free until 4 October 2023. After this date calls and SMS have reverted to the usual charges. Why are the free standard calls and SMS offered also to Hungary, Moldova, Poland, Romania and Slovakia? Many Ukrainians are fleeing to neighbouring countries. We followed the UN’s analysis of refugee movements in our assessment of which countries to offer free standard calls and SMS to.
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Switching to ALDI Mobile made easy
A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. Can I try ALDI Mobile without changing my number?Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM. Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner. Get started with ALDI Mobile today

How do I enable VoLTE (4G voice calling) on my device?
To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.