Financial Hardship
Finanical Hardship
If you’re experiencing financial difficulty, our pre-paid plans put you in total control. There’s no lock in contract, no risk of overspending and you have the option to change your plan at any time to suit your financial situation. There are no penalties for changing plans but if you have an active plan and switch to another, the remaining credit will be forfeited and will not be refunded. You may wish to consider a Pay As You Go plan which offers flexible, casual rates and you pay only for what you use. This is ideal if you need to simply maintain your service for emergencies or for when your situation improves. As long as your service remains active, you can call these numbers even if you have no credit: Organisation Number Service Emergency Services 000 Police, Ambulance, Fire Beyond Blue 1300 224 636 Mental health support Family Drug Support 1300 368 186 Drug and alcohol support for affected family and friends Lifeline 13 11 14 Crisis support, suicide prevention Men's Line Australia 1300 789 978 Men's only counselling service State Emergency Services 13 25 00 Storm, flood, hail, wind assistance Suicide Call Back 1300 659 467 Counselling for people affected by suicide 1800 Respect 1800 737 732 Support for people impacted by sexual assault, domestic or family violence and abuse Kids Help Line 1800 55 1800 Counselling for people aged 5 - 25 years old National Disability Abuse and Neglect Hotline 1800 880 052 Reporting abuse and neglect of people with a disability Veterans & Veterans Families Counselling Service 1800 011 046 Counselling for current and ex-serving Australian Defence Force members & families Disability Directory Assistance 12 551 Directory assistance for disability services Reverse Charges 12 550 Operator assistance service to connect calls and reverse charge to receiving party ALDI Mobile 2534 You may wish to speak with a community financial counsellor on 1800 007 007 or seek assistance from the National Debt Helpline www.ndh.org.au. Community welfare organisations like St Vincent de Paul Society, Salvation Army and Anglicare may also assist. We have a Financial Hardship policy if you need further assistance from us. This can be found in the Legals and rates section of our website.
Read moreFeatured Articles

Switching to ALDI Mobile made easy
A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. Can I try ALDI Mobile without changing my number?Yes, you can activate an ALDI Mobile SIM with a new number to try the service before deciding whether to port your existing number to a new SIM. Switching to ALDI Mobile is a straightforward process that can be completed in just a few steps. With our competitive pricing, reliable network, and customer-friendly features like unlimited data rollover, you'll wonder why you didn't make the switch sooner. Get started with ALDI Mobile today

How do I enable VoLTE (4G voice calling) on my device?
To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.