If you’re experiencing financial difficulty, our pre-paid plans put you in total control. There’s no lock in contract, no risk of overspending and you have the option to change your plan at any time to suit your financial situation. There are no penalties for changing plans but if you have an active plan and switch to another, the remaining credit will be forfeited and will not be refunded.

You may wish to consider a Pay As You Go plan which offers flexible, casual rates and you pay only for what you use. This is ideal if you need to simply maintain your service for emergencies or for when your situation improves.

As long as your service remains active, you can call these numbers even if you have no credit:

Organisation	Number	Service
Emergency Services	000	Police, Ambulance, Fire
Beyond Blue	1300 224 636	Mental health support
Family Drug Support	1300 368 186	Drug and alcohol support for affected family and friends
Lifelilne	13 11 14	Crisis support, suiced prevention
Men's Line Australia	1300 789 978	Men's only counselling service
State Emergency Services	13 25 00	Storm, flood, hail, wind assistance
Suicide Call Back	1300 659 467	Counselling for people affected by suicide
1800 Respect	1800 737 732	Support for people impacted by sexual assault, domestic or family violence and abuse
Kids Help Line	1800 55 1800	Counselling for people aged 5 - 25 years old
National Disability Abuse and Neglect Hotline	1800 880 052	Reporting abuse and neglect of people with a disability
Veterans & Veterans Families Counselling Service	1800 011 046	Counselling for current and ex-serving Australian Defence Force members & families
Disabilitiy Directory Assistance	12 551	Directory assistance for disability services
Reverse Charges	12 550	Operator assistance service to connect calls and reverse change to receiving party
ALDImobile	2534

 

You may wish to speak with a community financial counsellor on 1800 007 007 or seek assistance from the National Debt Helpline www.ndh.org.au. Community welfare organisations like St Vincent de Paul Society, Salvation Army and Anglicare may also assist.

We have a Financial Hardship policy if you need further assistance from us. This can be found in the legals section of our website.