Finanical Hardship

If you’re experiencing financial difficulty, our pre-paid plans put you in total control. There’s no lock in contract, no risk of overspending and you have the option to change your plan at any time to suit your financial situation. There are no penalties for changing plans but if you have an active plan and switch to another, the remaining credit will be forfeited and will not be refunded.

You may wish to consider a Pay As You Go plan which offers flexible, casual rates and you pay only for what you use. This is ideal if you need to simply maintain your service for emergencies or for when your situation improves.

As long as your service remains active, you can call these numbers even if you have no credit:

Organisation Number Service
Emergency Services 000 Police, Ambulance, Fire
Beyond Blue 1300 224 636 Mental health support
Family Drug Support 1300 368 186 Drug and alcohol support for affected family and friends
Lifelilne 13 11 14 Crisis support, suiced prevention
Men's Line Australia 1300 789 978 Men's only counselling service
State Emergency Services 13 25 00 Storm, flood, hail, wind assistance
Suicide Call Back 1300 659 467 Counselling for people affected by suicide
1800 Respect 1800 737 732 Support for people impacted by sexual assault, domestic or family violence and abuse
Kids Help Line 1800 55 1800 Counselling for people aged 5 - 25 years old
National Disability Abuse and Neglect Hotline 1800 880 052 Reporting abuse and neglect of people with a disability
Veterans & Veterans Families Counselling Service 1800 011 046 Counselling for current and ex-serving Australian Defence Force members & families
Disabilitiy Directory Assistance 12 551 Directory assistance for disability services
Reverse Charges 12 550 Operator assistance service to connect calls and reverse change to receiving party
ALDImobile 2534


You may wish to speak with a community financial counsellor on 1800 007 007 or seek assistance from the National Debt Helpline Community welfare organisations like St Vincent de Paul Society, Salvation Army and Anglicare may also assist.

We have a Financial Hardship policy if you need further assistance from us. This can be found in the legals section of our website.