3G shutdown FAQs
What if my device has limited 4G band coverage and/or missing Band 28?
Mobile networks operate on specific frequencies called "bands". Each tower broadcasts signals on various bands, and your device must support at least one to connect. Different bands have unique characteristics affecting coverage, building penetration, and data capacity. Significance of Band 28 Band 28 (700 MHz) is crucial on the Telstra Wholesale network that ALDI Mobile uses because it has: Extended coverage: Provides better coverage in rural and remote areas. Building penetration: Improved indoor reception. Network efficiency: Key for balancing network load and performance. Implications of limited 4G band support Coverage issues: Potential signal loss in areas where only unsupported bands are available. Compromised indoor reception, especially in buildings with thick walls. Reduced network performance: Possible slower data speeds or less reliable connections. Future-proofing concerns: Critical as 3G networks were shut down from 28 October 2024). Recommended actions Check your device specifications: Review your device's supported 4G bands in its manual or online specifications. Use our coverage checker: Review the coverage map on our website. Consider an upgrade: If experiencing consistent coverage issues, consider a device with wider 4G band support. Network details To fully leverage the Telstra Wholesale network capabilities, ensure your device supports the bands used in your area: Required primary bands: 4G: 700MHz (Band 28) - Main coverage band 5G: 3.6GHz (Band n78) - Main 5G band Additional capacity bands (availability varies by location): 4G: 1800MHz (Band 3), 2100MHz (Band 1), 2600MHz (Band 7) 5G: 850MHz (Band n5), 2.6GHz (Band n7), 26GHz (Band n258) Note: Not all frequencies and bands are active in every location. For specific area information, consult the Radio Frequency National Site Archive (RFNSA). For further details about our network coverage, please refer to our coverage map.
Read moreWhen did 3G shutdown?
The shutdown of Australia's remaining 3G mobile networks began 28 October 2024. Key dates for the Telstra Wholesale Mobile Network: 28 October 2024: Shutdown and device blocking commences 30 October 2024: Tasmania completion 4 November 2024: National completion What this means for you: From 28 October, devices that only use 3G or can't make VoLTE calls began losing service or were blocked All 3G services were progressively shut down across the country By 4 November, no 3G services were available nationwide Important actions: Check your device is 4G VoLTE compatible Ensure your device can make emergency calls over 4G Update your device, if needed
Read moreMy device can't make Emergency 000 calls over 4G (VoLTE). Do I need an upgrade?
Yes - you must upgrade your device. The ACMA's Emergency Call Service Determination requires all devices to make emergency calls over 4G VoLTE, or they will be blocked from the network. Why immediate action is requiredThe situation changed from previous advice. It's no longer about losing parts of your service - devices that can't make emergency calls over 4G VoLTE will be blocked from connecting to the network entirely after the 3G shutdown. This means you'll have no calls (including emergency), no text messages, no data services, and no network access of any kind. Is my device blocked?To validate whether a device has been blocked visit the Telstra Wholesale blocked device checker and enter your device IMEI. Network requirementsYour new device must support 4G VoLTE for regular calls and emergency calling over 4G. It should also be compatible with current network bands for optimal coverage. Without these capabilities, your device won't be allowed to connect to the network after the shutdown date. Timing considerations3G shutdown has already commenced. Upgrade now to ensure your new device is fully compatible and working correctly as you may have already been exposed to sudden loss of service if your device is impacted. Choosing a new deviceWhen selecting a replacement device, make sure it's purchased from a reputable Australian seller. This helps ensure the device: Supports emergency calling over 4G VoLTE Is compatible with Australian networks Meets all regulatory requirements Need help?Visit the Telstra Wholesale device compatibility checker to confirm your current device status. This will give you specific advice on whether your current device is able to make calls to emergency services and whether a hardware upgrade is required.
Read moreWill my device be able to call emergency services (000) after the 3G shutdown?
Critical update: Following ACMA regulations, devices that cannot make emergency calls over 4G VoLTE were blocked from the network from 28 October 2024. Emergency calling capabilityMost modern 4G VoLTE devices will continue making emergency calls after the shutdown. However, some older 4G devices are hardwired to use 3G specifically for emergency calls - this cannot be changed through settings or updates. Impact on affected devicesIf your mobile phone uses 3G for emergency calls: It was blocked from connecting to the network Cannot be modified to work after shutdown Must be replaced with a compatible device This applies even if your device can make regular calls over 4G VoLTE. Checking your deviceVisit the Telstra Wholesale device compatibility checker to verify your device's emergency calling capability. The tool will tell you if you need: A hardware upgrade (new device) Software updates (if applicable) Important: Do not call 000 to test your device. This interferes with emergency services and won't confirm compatibility. Required actionIf your device cannot make emergency calls over 4G we strongly recommend upgrading to a newer, compatible device from a reputable seller in Australia and verify emergency calling capability before the shutdown. This will ensure you can continue making calls to 000 and other emergency services after the 3G network is decommissioned. Remember: Emergency calling capability is built into the device hardware. If your device is incompatible, it must be replaced - no settings changes can fix this limitation.
Read moreWhat is the voice announcement I'm hearing about the 3G shutdown?
You may hear a Recorded Voice Announcement (RVA) when making outgoing calls, along the lines of: RVA message until 28 October 2024:"When the 3G network closes it's likely this phone won't be able to make calls, including emergency calls. Contact your service provider for details." Updated RVA message from 28 October 2024:"Your device may have reduced network connectivity and will not always be able to call triple zero. For your safety, upgrade to a compatible device now. Contact your service provider." Why am I hearing this? Your device has been identified as potentially impacted by the 3G shutdown or 700MHz 4G compatibility The announcement serves as a reminder to upgrade your device It will continue until network data shows a compatible device in use Important: You cannot opt out of these announcements while using an affected device Impact after network changesAffected devices may lose the ability to: Make regular calls, send/receive texts or access mobile data Make emergency calls to 000 Maintain reliable network connectivity (for 700MHz incompatible devices) Testing your deviceDO NOT: Call 000 to test compatibility Assume your device will continue working completely DO: Use the Telstra Wholesale device compatibility checker Find out if you need software updates or hardware upgrade After updating your deviceNetwork data updates: May take up to 24 hours to reflect changes RVA messages will continue during this period Use SMS tool to confirm update status Checking network data updates: Visit the Telstra Wholesale device compatibility checker Review the returned device information If showing new device: Data is current If showing old device: Wait for update Check regularly until new device appears Still receiving RVA after device change?If you have a new device but still hear the RVA and the SMS tool shows your new device, it may be incompatible with either 3G shutdown requirements or the 700MHz 4G network. Follow the device checking tool tool's advice for ensuring ongoing compatibility.
Read moreHow to check if a phone is compatible after 3G Shutdown
Important updateFollowing new ACMA regulations, devices that cannot make emergency calls over 4G VoLTE were blocked from the network from 28 October 2024. Affected devicesThe following devices lost network access: 3G-only phones 4G phones without VoLTE capability Phones that use 3G for emergency calls Devices with limited 4G band support Checking your device compatibility Visit the Telstra Wholesale device compatibility checker for an immediate assessment based on your device's recent network usage. This will confirm if you need a hardware upgrade or software update. Check device specificationsVisit your manufacturer's website or documentation to verify: VoLTE (Voice over LTE) support Emergency calling over 4G Compatible network bands Verify network band supportYour device must support some of ALDI Mobile's 4G bands, particularly Band 28. These are: 700MHz (Band 28) 1800MHz (Band 3) 2100MHz (Band 1) 2600MHz (Band 7) Check software settings For VoLTE-capable phones: Ensure VoLTE is enabled in your phone settings Keep your device's software up to date Configure emergency calling settings if required Taking actionIf your device is incompatible: Upgrade to a 4G VoLTE-capable phone Ensure the new device supports emergency calling over 4G Verify all required network bands are supported Remember: After the shutdown date, incompatible devices were blocked from the network. This is to ensure all connected devices can make emergency calls over 4G VoLTE.
Read moreHow to update phone software & settings for 3G Shutdown
If your device is 4G and VoLTE capable including for emergency calls, but you've received a notification about the 3G network closure, it likely means your device needs a software or settings update to function correctly after the shutdown. To ensure seamless service, follow these steps: Check for software updates: Go to your device settings and look for available software updates from the manufacturer. Install any pending updates. Enable VoLTE: In your device settings, locate the option to enable "VoLTE" or "Voice over LTE" and turn it on. This allows voice calls over the 4G network. Update network settings: Some devices may require updating network settings to connect to the new 4G-only network properly. Consult your device manufacturer's website or contact their support for specific instructions. Restart your device: After applying updates and setting changes, restart your phone to ensure the new configurations take effect. By taking these measures, you'll be able to continue using your 4G device for voice calls and data without interruption after the 3G shutdown.
Read moreWhat does 4G non-VoLTE mean?
Important update: Following ACMA regulations, 4G phones without VoLTE capability were blocked from the network after 28 October 2024, as they are unable to make emergency calls over 4G. Understanding 4G non-VoLTE For mobile phonesA 4G non-VoLTE phone can connect to 4G networks for data services, providing fast internet speeds for downloads and streaming. However, these devices cannot make voice calls over 4G and must switch to 3G for any voice calls, including emergency calls. Because these phones rely on 3G for voice calls and cannot make emergency calls over 4G, they were blocked from the network after the 3G shutdown. For non-calling devicesMany devices like tablets, IoT sensors, or data modems are designed for data-only use and don't include voice calling capabilities. These devices don't require VoLTE support, and if they're 4G capable, will continue working normally after the 3G shutdown. Impact after 3G shutdown Mobile phones4G non-VoLTE phones will be blocked from the network completely. This is because they cannot make emergency calls over 4G, which is now a regulatory requirement. These devices must be replaced, regardless of their data capabilities. Data-only devicesIf your device only uses data and doesn't make calls (like a tablet or IoT sensor), it will continue working normally as long as it supports 4G. These devices aren't affected by the VoLTE requirement since they don't make calls. Required action For phones:You must upgrade to a device that supports 4G VoLTE and can make emergency calls over 4G. Ensure any new device is compatible with current network bands. For data-only devices:No action is needed if your device supports 4G. Only devices that are 3G-only need to be upgraded.
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Switching to ALDI Mobile made easy
A step-by-step guide to seamlessly transitioning to ALDI Mobile and enjoying hassle-free service. Making the switch to a new mobile provider might seem daunting, but with ALDI Mobile, the process is straightforward and hassle-free. Whether you're looking to save money, get better value, or simply try something different, this guide will walk you through everything you need to know about switching to ALDI Mobile. Check your device compatibility Before making the switch, ensure your phone is compatible with the ALDI Mobile network. Most unlocked 4G and 5G phones will work perfectly, but it's worth confirming first. Your device needs to support VoLTE for calls, including emergency calls, as the 3G network is no longer available. If you're unsure about your phone's compatibility, check your device specifications or contact our customer service team. Choose the right plan ALDI Mobile offers a range of plans to suit different needs and budgets. Take a moment to consider your typical usage: How much data do you use each month? Do you make international calls? Are you looking for a plan just for yourself, or for your family too? Our Mobile Plans include unlimited standard calls and SMS to Australian numbers, plus unlimited calls and SMS to 20 popular international destinations. The main difference between plans is the data allowance, so focus on finding one that matches your typical usage. Remember, all our plans run on a true 30-day cycle (not 28 days like many competitors), giving you better value throughout the year. Purchase your ALDI Mobile SIM You can purchase an ALDI Mobile SIM card in several ways: In-store at any ALDI supermarket Online through the ALDI Mobile website SIM cards are available in standard, micro, and nano sizes, or as a trio-cut SIM that can be adjusted to fit any phone. If purchasing in-store, you can pick up a SIM kit along with your regular shopping. Activate your SIM Once you have your ALDI Mobile SIM card, activation is simple: Visit the ALDI Mobile website or download the ALDI Mobile app Select "Activate SIM" and follow the prompts Enter your SIM card number (found on the SIM card packaging) Choose your preferred plan Complete the payment process During activation, you'll need to provide some personal information for identity verification purposes, as required by Australian law. Have your ID ready to make this process smooth. Keep your existing number If you want to keep your current phone number (known as "porting"), you can request this during the activation process. You'll need: Your current phone number Account details from your current provider for post-paid Date of birth registered with your current provider for pre-paid services The porting process typically takes between a few minutes and one business day to complete. During this time, you might experience a brief service interruption when the number is being transferred. For security reasons, you'll receive a verification code to confirm it's really you requesting the transfer. This protects your account from unauthorized transfers. Set up your phone Once your SIM is activated and your number has been ported (if applicable), it's time to set up your phone: Insert your ALDI Mobile SIM card into your phone Restart your device Your phone should automatically connect to the network If prompted, enter the PIN for your SIM (usually provided in the packaging) You might need to manually configure your APN settings if your phone doesn't automatically connect to data services. The ALDI Mobile website and app provide step-by-step instructions for different phone models. Download the ALDI Mobile app For the best experience, download the ALDI Mobile app from the App Store or Google Play. The app allows you to: Check your balance and usage Recharge your service Set up auto recharge Add data top-ups if needed Manage your account details The app makes it easy to stay on top of your usage and ensure you never unexpectedly run out of service. Set up Auto Recharge (optional) To ensure uninterrupted service, consider setting up Auto Recharge. This feature automatically renews your plan when it expires, so you don't have to remember to manually recharge. Auto recharge also helps you maintain your data rollover benefits by ensuring you recharge within the required timeframe. You can easily set this up through the ALDI Mobile app or website. Enjoy your ALDI Mobile service That's it! You're now set up with ALDI Mobile and can enjoy: Reliable coverage on the Telstra Wholesale Network No bill shock with our prepaid model No lock-in contracts Unlimited data rollover on eligible plans True 30-day expiry periods Competitive pricing If you ever need assistance, ALDI Mobile's customer service team is available to help with any questions or issues you might encounter. Common questions about switching Will I lose service during the switch?You might experience a brief service interruption when your number is being ported, but this typically lasts only a short time. Can I switch if I'm still in a contract with another provider?Yes, but you may need to pay out any remaining contract fees with your current provider. ALDI Mobile doesn't cover these costs. What happens to my current plan's inclusions?Any unused inclusions from your previous provider won't transfer to ALDI Mobile. Consider using these up before switching. 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How do I enable VoLTE (4G voice calling) on my device?
To continue accessing the network and being able to make voice calls after 3G shut down on 28 October 2024, devices need to support VoLTE (Voice over LTE/4G voice calling/HD calls). Here are the steps to enable it: Check for software updates First, ensure your device is running the latest software version from the manufacturer. Software updates often enable new features like VoLTE. Android: Open Settings > System > Software update (path may vary) Check for updates and install any available iPhone: Go to Settings > General > Software Update Enable VoLTE in settings Once updated, you'll need to turn on VoLTE in your mobile network settings. The path differs by manufacturer: Android: Open Settings > Network & internet > Mobile network Look for an option like "Enhanced 4G LTE Mode" or "VoLTE" and turn it on iPhone: Go to Settings > Mobile Data > Mobile Data Options Tap "Voice & Data" and select the VoLTE enabled option (e.g. 4G, VoLTE On) Samsung: Tap Settings > Connections > Mobile networks Toggle VoLTE calls Huawei: Tap Settings > Wireless & Networks > Mobile Network Toggle VoLTE calls OPPO: Tap Settings > Dual SIM (or 'SIM card and mobile data' on single SIM models) & Cellular Network Choose SIM 1 or SIM 2 (just SIM on single SIM phones) Nokia: Tap Settings > Network & Internet > Mobile Network > Advanced Toggle Enhanced 4G LTE Mode Motorola: Settings > Mobile network > Mobile data Toggle VoLTE calls Reboot your device After enabling VoLTE, restart your phone to ensure the new settings take effect. If you don't see VoLTE options or have trouble, check your device manufacturer's support for model-specific instructions. Enabling VoLTE will allow you to continue voice calling over 4G after the 3G shutdown, while also accessing data simultaneously, as long as your device supports it. If your device does not have VoLTE capability then it will need to be replaced in order to be able to continue using the service after 3G was switched off.
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