Handsets unable to call E000 from all networks

Device replacement required by 26 November 2025

If you've received an SMS or email from ALDI Mobile about your device, linking to this page, you need to replace it before 26 November 2025 to avoid being blocked from the network.

What's happening

When you dial triple zero (000), your device may use any available mobile network to connect the call. To ensure the reliability of emergency calling, mobile network providers are required to block devices that cannot make calls to triple zero using all Australian mobile networks.

Your device has been identified as unable to connect to at least one Australian mobile network for emergency calls. This is a hardware limitation that cannot be fixed with software updates or settings changes.

Action required to avoid network blocking

Your device must be replaced before 26 November 2025. No firmware update or settings change can fix this issue.

Is my device affected?

The following devices require replacement and will be blocked on 26 November 2025:

Model number	Device name
SM-A720F	Galaxy A7 (2017)
SM-A520F	Galaxy A5 2017
SM-J120ZN	Galaxy J1 2016
SM-J320ZN	Galaxy J3 2016
SM-N920I	Galaxy Note 5
SM-G920I	Galaxy S6
SM-G925I	Galaxy S6 edge
SM-G928I	Galaxy S6 Edge+
SM-G930F	Galaxy S7
SM-G935F	Galaxy S7 Edge

How to find your model number:
Settings > About phone > Model number, or check the label on the back of your device

What happens if I don't replace my device?

If you don't replace your device before 26 November 2025, your device will be permanently blocked from the ALDI Mobile network.

Once blocked, your device will not be able to:

Make or receive calls
Send or receive SMS
Use mobile data
Access the network in any way

This blocking cannot be reversed on this device.

Your ALDI Mobile service remains active

Important: Only your device is blocked, not your ALDI Mobile service.

If your device is blocked on 26 November 2025, you will need to move your ALDI Mobile SIM to a compatible device.

Your ALDI Mobile service remains active - only the device is blocked. This means:

Your ALDI Mobile account continues as normal
Your mobile number stays with you
Your plan, credit and data allowances are unaffected

To continue using your service, simply move your SIM card to a compatible device. Once inserted into a device that can make emergency calls to triple zero on all networks, your service will work immediately.

You do not need to contact us or make any changes to your account - just move your SIM to a compatible device and you're good to go.

What you need in a replacement device

Your new device must have:

Essential features:

4G for data
VoLTE (Voice over LTE) capability
Emergency calling over 4G VoLTE
Compatibility with ALDI Mobile network bands (particularly Band 28)

Where to get a replacement device

As ALDI Mobile does not sell mobile phones, you'll need to purchase one outright from retailers. Many in-store and online retailers offer mobile phones, including low-cost options.

When selecting a replacement mobile phone, ensure it meets the essential features listed above. For specific recommendations, visit your local phone retailer with this list of requirements.

Can I still use my old device after blocking?

Your blocked device can still:

Connect to Wi-Fi for internet access
Use apps that don't require mobile network

Your blocked device cannot:

Make or receive calls (including emergency calls)
Send or receive SMS
Use mobile data
Make calls over Wi-Fi

FAQs

Why is this happening now?
Following the 3G shutdown on 28 October 2024, ongoing network monitoring continues to verify emergency calling capability across all available networks. Your device was identified during this verification process as having a hardware limitation that prevents reliable emergency calling.

Is this related to the 3G shutdown?
This is separate from the 3G shutdown. Your device has 4G capability but has a hardware limitation that prevents it from connecting to all available mobile networks for emergency calls.

Can I still call triple zero today?
Yes, your device can currently make emergency calls on some networks. However, it cannot reliably connect to all available mobile networks for emergency calls, which is required by law.

Why can't this be fixed with an update?
This is a hardware limitation specific to your device model. No firmware update or settings change can enable the required functionality.

I've already replaced my device, why am I still getting messages?
Our systems update weekly. You may receive one more notification after moving to a new device. Disregard further messages once you've confirmed your new device is working.

What if I can't replace my device?
If you are unable to replace your device and need assistance, please contact our customer service team to discuss your situation, we may be able to assist vulnerable customers in certain circumstances.

My device still works fine for everything else
While your device works for regular calls and data on some networks, it doesn't meet the legal requirement to connect emergency calls across all available networks. This is a regulatory requirement we must comply with.

Need help?

For ALDI Mobile service questions:

Visit our FAQs
Log an eSupport from your My ALDI Mobile account
Contact us and speak to our customer service team

For device purchase advice:

Visit your local phone retailer with the essential features list
Check manufacturer websites for compatible models

Important information

This action is required under the Telecommunications (Emergency Call Service) Determination 2019. All Australian mobile network operators must block devices from their networks that cannot access emergency call services through all available networks.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

You data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Services activated on all 30 Day 5G Mobile Plans between 24 September 2025 - 24 October 2025 will receive double data on their first eligible recharge. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDI mobile service that was activated from 24 September 2025 - 24 October 2025.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$29 5G Mobile Plan	29GB	29GB
$39 5G Mobile Plan	75GB	75GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Can only occur a maximum of 1 time.

If I activate one of the eligible plans, will I get double data both on activation and again on my next recharge?

No. The activation already counts as your first recharge, so you’ll receive double data only once

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $95 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $95 5G Family Plan can have up to 4 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 6,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Plan data is shared across all the services on the Family Plan. You can set data limits for an User services in a Family Plan which enables you to control the amount of data an User can access from the shared data. If no limits are set, or maximum limits are set then data will be shared on a first come, first served basis.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over but only if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. Otherwise, unused data is forfeited.

Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Each service on the Family Plan will require its own PAYG balance. PAYG credit is not shared by the services on the Family Plan. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: You can add a Data Top Up to your Family Plan if you need additional data. You can purchase an additional 3GB of data for an extra $15 and you can add it to your Family Plan at any time as long as the maximum additional data doesn’t exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Family Plan but may be eligible for rollover.

The Data Top Up can only be purchased through the website or by calling us. Please take care when you are adding a 3GB Data Top Up to ensure you are adding the correct data product to your Family Plan.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile Family Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	6,000 After using the 6,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	100GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

To make international calls/SMS once the included allowance has been depleted or to make calls and SMS to countries outside of the eligible countries list or call types, the Owner and or User will need to have Pay As You Go credit on their individual service. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers Mobile Plans, Data Plans, Super Packs and a Family Plan. You can only have one of these types of plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Family Plan and a Mobile or Data Plan at the same time. Whilst your service is part of a Family Plan, you will not see the option to recharge with any other type of Plan, however you will be able to add PAYG credit to a service.

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

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