3G network closure

Our network partner has closed the 3G network to enhance services through expansion of advanced 4G and 5G networks, including VoLTE (Voice over LTE) technology for improved call quality.

Required device capabilities
To maintain service, your device must support:

Network bands:

  • 4G: 700MHz (Band 28) for coverage
  • 5G: 3.6GHz (Band n78) for 5G service
  • VoLTE capability for all calls, including emergency services

Current impacts:

  • All 3G-only devices are being blocked from the network
  • Mobile phones without VoLTE emergency call capability, and data devices without 4G are losing service
  • This affects all SIM-enabled devices including phones, tablets and connected devices
  • Once blocked, devices cannot reconnect to any network services

Important notes:

  • Additional network bands may be available for increased capacity, depending on location
  • Service interruption may be immediate and without warning
  • Immediate device upgrade required if you haven't already done so

For detailed information on checking your device's compatibility and upgrading options, visit aldimobile.com.au/pages/3g-shutdown