We are making changes to selected ALDImobile plans, effective from 15 November 2023. These changes will impact the $45 Family Plan, and we've prepared this FAQ to provide you with more detailed information.

Plan changes:

Detail	Until 14 November 2023	From 15 November 2023
Plan name	$45 Family Plan	$55 5G Family Plan
Price per recharge	$45	$55
Data allowance	44GB	50GB
MMS to Australian numbers	2,000/recharge	4,000/recharge
Network	4G/3G only	5G/4G/3G

Note that 5G is only available on 5G plans accessed via a 5G-compatible device and in areas with 5G coverage. The Telstra Wholesale 3G Network will close mid-2024. After this date, you'll need a 4G device with VoLTE calling capability to stay connected. 5G & 4G speed caps apply to all of our plans.

Common Questions:

Q: When do these plan changes happen?
A: The plan changes will go into effect on your first recharge from 15 November 2023.

Q: How does the price change affect my plan?
A: Your current plan price will increase from $45 to $55 per 30 day recharge, starting from your first recharge on or after 15 November 2023.

Q: Can I still have up to 2 services on my plan that can share my inclusions?
A: Yes, there are no changes to the number of services that you can have on your family plan.

Q: What's changing with my data allowance?
A: Your data allowance will increase from 44GB to 50GB on your first recharge from 15 November 2023.

Q: Will I have access to 5G now?
A: Yes, 5G access will be enabled on your plan, potentially improving your network experience. To access 5G you need to have a 5G enabled device and are in a 5G coverage area. See our coverage page for more information.

Q: Are there any changes to MMS allowances?
A: Yes, MMS to Australian numbers will increase from 2,000 to 4,000 on your first recharge from 15 November 2023.

Q: How will Auto Recharge work with these changes?
A: If your service is set up for Auto Recharge, the new amount will be automatically charged on your first recharge from 15 November 2023, and you will receive the updated inclusions. To disable Auto Recharge, use MyALDImobile or the ALDImobile app, and you'll need to manually recharge or use PAYG credit when your plan expires.

Q: I recharged with the $45 Family Plan just before 15 November. What happens to my current plan with these changes?
A: If you recharged before 15 November, and it expires after this date, your $45 Family Plan will remain active and you will be able to use the inclusions until it expires. When your plan expires you will be offered the updated $55 5G Family Plan and updated inclusions.

Q: Will my plan name change as well?
A: Yes, from 15 November 2023, your plan name in MyALDImobile and the ALDImobile app will change to $55 5G Family Plan to reflect recent updates. However, you won't be charged the new price or receive the new inclusions until your next recharge after this date.