ALDImobile appreciates that for people in Australia with family and friends in the Middle East, getting in touch is what's most important right now, not the cost of the call.

As such, voice calls will be toll free from Australia to Israel and the Palestinian Territories from ‌11‌ ‌October 2023 until ‌31 ‌January 2025, to help you get in touch with those you care about.

To help you understand how this works, we prepared a list of common questions and answers below.

What do I need to do to waive my standard call and SMS charges to these regions?

Nothing. We made standard calls and SMS to the specified regions toll free, meaning that your PAYG credit wasn't charged.

As these calls and SMS are toll free, there will be no record of them in your usage summary.

Will all calls and SMS to these countries connect?

Please keep in mind that due to potential infrastructure damage in the region, your calls or SMS might not always go through.

For how long were standard calls and SMS to these countries free of charge?

Standard calls and SMS charges are free until 31 January 2025. After this date calls and SMS will reverted to the usual charges.