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Auto Recharge automatically recharges the same Mobile, Family, Data or Super Pack plan when it expires against a valid, stored payment method. The batching process takes up to 4 hours and during this time you may be without outgoing services if you don't have a PAYG credit balance. We'll send you a notification once complete or if there is a failure. Changing or manually recharging plans resets the Auto Recharge setting.
Expand the sections below to learn more about Auto Recharge.
You must have a valid Visa Card, Mastercard or PayPal payment method stored on your account.
Auto Recharges commence just after midnight on the day your recharge expires. Recharges are processed in batches and it generally takes 3-4 hours for the entire batch to complete.
It's important to have PAYG credit or you may find yourself without outgoing services while the batch process runs. If you use your PAYG credit during this time all charges are valid, and we will not refund the credit you have used.
If you are not comfortable using PAYG credit while the batch process runs it is recommended that you recharge manually instead.
▲ Manual recharges
If you make a manual recharge when Auto Recharge is enabled then manual recharge will become the default setting. You will need to activate Auto Recharge thereafter if you wish the process to be automated again in future.
▲ Changing plans
If you already have Auto Recharge activated on a current plan, and are changing to a new one, it does not automatically transfer to your new plan. You MUST set up Auto Recharge on your new plan.
There are several reasons why an Auto Recharge may fail:
- Expired credit card – ensure that your credit card details are current
- Credit card not on file – ensure that you register your credit card for payment
- Change of bank account – you may have changed banks or opened a new account
- Insufficient funds – there are not enough funds in your bank account to cover the recharge amount
In these events you shall be notified by SMS and/or email. The method and success of delivery is dependent on the details we have for you being valid at the time of failed recharge.
You may contact us at any time or search the Help & FAQ docs for more information on Auto Recharge.