59 results for "voicemail"

Played messages - 7 days from when it was listened to.

Unplayed messages - 14 days then automatically deleted.

No, there’s no charge for these diversions

Note: After entering each command, press dial/send on your handset to submit it.

Once your ALDI Mobile service is de-activated (either through termination or by transferring to another provider) the SIM card that holds all the messages is not usable and won’t retain any voicemail messages.

If you re-activate your ALDI Mobile service, you will not be able to retrieve any of your old voicemail messages.

On most phones, you can manage call waiting in the call settings on your handset. If you can't, try the following commands:

Check call waiting status - *#43#, send/call

Enable call waiting - *43#, send/call

Seconds before call waiting diverts to voicemail - **61**101** (15, 20, 25, 30)#, call/send

Disable call waiting - #43#, send/call

Call forwarding is managed from your handset so check your user manual or call the manufacturer for assistance. Our call centre cannot arrange diversions or forwarding on your behalf.

If you set up call forwarding to an Australian number other than voicemail, you will need Pay As You Go (PAYG) credit.

Call forwarding charges are higher than standard call charges and are not part of the standard inclusions in any of our packs.

Find out more about our call charges on our legals page.

If you have any stored messages on your SIM or any voicemails saved, these will not be transferred. Make a note of them or save them using the backup function on your handset.

Any phone numbers/contacts stored on your SIM will need to be saved into your Mobile’s phone book before the number is ported, as these will be lost during the porting process.

Some 3rd party SMS services such as ring tone subscriptions will continue after you have ported your number. Should you wish to stop these, please check with the 3rd party operator on how to do it.

Phone scammers – don’t fall for them

Customer guidance on scam phone calls and text messages

Phone scammers cheat tens of thousands of Australians out of many millions of dollars every year, using fraudulent phone calls and text messages. They’re cunning and calculating, but you can make yourself safer by taking some simple steps.

Types of scam call and text fraud risks

Scam callers and texters almost always seek financial gain.  

• They might try to trick you into making an immediate payment to them or an associate, or they may be trying to get enough information about you to steal your identity.
• They may even try to fool you into giving them remote control of your computer, so they can read your emails or banking information or other confidential information.
• If they can successfully pretend to be you, or learn your account passwords, they might steal from your bank account, buy things with your credit card, or incur other debts in your name.
• In other cases, scammers ring your phone briefly and hang up from a premium rate number – with high call back charges – in the hope you’ll see a missed call and dial back. Then the call back charges kick in – billed to your phone account.  The scammer has arrangements to collect part of those charges at their end.
• Especially around tax time, scammers pretend to be calling from the Australian Taxation Office, seeking information or payment of money.
• Some scammers resort to threats e.g. they are from a government agency, and you have an overdue fine (that you didn’t know about) – and that you’ll be locked up if you don’t make immediate payment to the account they nominate.
• Some scammers impersonate charities and seek donations, especially when a disaster or emergency is in the news.
• There are scammers who use ‘spoofing’ tools to send you a text that appears to have come from your own handset, hoping you’ll open the message and click on a dangerous link.
• Some scammers pretend to be from a parcel delivery company and recommend that you download certain software to track your parcel deliveries – but the software is really for giving the scammer access to your computer.
• Some scammers pretend to be from a parcel delivery company and request payment for a parcel (you didn’t order) to be delivered.
• Some scammers call to say you’ve won a prize and may ask for your account details so they can ‘pay’ the prize into your account.
• Then there’s a fraud know as ‘smishing’, where you receive a message like: Nice weekend coming up. Sophie and I are going to an outdoor art show, and she asked me to invite you along. Check out the event at (a dangerous web address).
• Other bogus texts might ‘advise’ you that your movie streaming account is about to be cancelled, and offer you the chance to keep it active by clicking on a dangerous link.
• A scam text might congratulate you on winning a prize, which you can ‘claim’ by clicking on an included – dangerous – link.

Fraudsters are always working on new ways to phone scam, so no list of scams is ever complete.  But you can learn a lot more from official Australian Government resources like:

• www.cyber.gov.au
• www.scamwatch.gov.au
• www.communications.gov.au/what-we-do/phone/unwanted-communications-faqs

We especially recommend the Australian Competition and Consumer Commission’s publication the Little Black Book of Scams at www.accc.gov.au/publications/the-little-black-book-of-scams – dealing with phone call scams, text message scams and other kinds of scam as well.

Reducing your risks

You can minimise the risks associated with scam calls.

Protect your personal information

It’s a good rule these days that information about you should only be shared with people you trust, and for good reason.  Online, on the phone, in opening and responding to text messages or in the ‘real’ world, be discriminating in what personal information you give to strangers.

Don’t share personal information with unknown or unsolicited callers or texters

Has your bank or a government department ever asked your date of birth before talking about your affairs with you?  If you tell a scam caller or text messenger your date of birth, they could answer that security question as if they were you. 

Keep all your personal details sensibly secret, especially from callers and text messengers you haven’t reliably identified.  That means name, address, date of birth, which bank you’re with etc.  Unless you know who’s asking, and why, treat all personal data secret.

Contact your financial institution immediately, if you think a scammer has taken your money, or may be able to

Your bank or credit card issuer may be able to stop a transaction or even reverse it, if you act fast.  They may be able to temporarily lock a card or account to protect it. 

Change default PINs and passwords as soon as you get a new phone or other communications device

Some equipment comes with a preset PIN or passcode (like “1111”) or password (like “Admin”).   Change these to personalised ones immediately, or a scammer might guess the PIN, passcode or password very easily.

Choose strong PINS, passcodes and password

Whether it’s the PIN, passcode or password for your bank account, mobile phone handset, an online store or a health fund, make sure it’s not a “weak” one that’s easily guessed, or worked out by a computer – like “1234” or “0000” or “password”, etc).

Use your favourite search engine to search for “how to choose a strong password” or “how to choose a secure password” for a lot of good advice on what makes a secure PIN, passcode or password.

Change PINs, passcodes and passwords regularly

Using the same PINs, passcodes and passwords for a long time is a security risk.  For instance, when online stores are hacked, lists of their customer passwords are often sold on the internet.  If you changed your password regularly, the password being offered online may be stale before long – even before a scammer had a chance to use it. 

Lock your mobile handset with a secure PIN

Set your mobile handset to auto-lock after a short period of non-use, and set it to require a strong PIN to unlock it.  Even if your handset also offers face or fingerprint recognition, a weak PIN (like the current year) may let a fraudster access it with ease.

Make sure your voicemail PIN is secure

Does your mobile phone service or landline offer a “voice mailbox” where callers can leave messages?  It’s great to be able to check your home messages from another phone when you’re out – but not so great if a scammer can dial in and listen to them as well. 

Voicemail services almost always use a PIN to keep out unauthorised persons, so make sure your PIN is enabled, strong and secure.

Don’t respond to text messages or missed calls from unknown international or Australian numbers, or unknown callers

The tricks that scammers play with missed calls are explained above.  Text messages asking for a call back can be traps in the same way.  Don’t call back.  If the caller is legitimate, they’ll leave a message.  If you think you know who it may have been, contact them by another means (e.g. email, another phone number on an official website, etc.) and check if they called or texted.

Block suspicious or unknown international or Australian numbers on mobile handsets and use of blocking services or products, where available, on landlines

This is also explained above.

Let unknown calls to go to voicemail / listen to any message left / decide if this might be a genuine call

It’s explained above how to automatically send calls to voicemail (in some cases).  If you can’t do that, you can choose to simply not answer unknown calls.  Your own voicemail message might encourage callers to leave a detailed message, so you get enough information to make an informed choice whether or not to call back.

Talk to family or friends

If you’re not sure about a call you have received, talk about it with someone close to you. 

Don’t take computer actions at the request or direction of a caller, unknown emailer or unknown SMS.

If someone on the phone whom you don’t positively trust asks you to download or install software, visit a web page, click on a link, fill in a web form or open an email – don’t do it.  They could easily be trying to trick you into giving them control of your computer, or otherwise assisting them to scam you.

Blocking and reporting phone scams

For information on how to block and report phone scams, see How can I block or report phone scams?

If you are receiving scam phone calls or text messages, there are many things you can do to prevent scammers from continuing to contact you.

Blocking suspicious or unwanted calls and text messages

iPhones

Do you use an iPhone?  Make sure you’ve installed the latest version of the iOS operating system and you can ‘silence unknown callers’ in your phone settings. 

Any caller that’s not in your contacts list will be diverted to voicemail.  Listen to your voicemail, and if you decide the call is legitimate you can return the call, and perhaps add them to your contacts for future calls.

To block an individual number, go to the recent calls screen and press “i” for a number’s “information”.  There’s a block option at the bottom of that screen. That will block calls and text messages from that number.

To block someone who has texted, but not called you:

• Open their message … but don’t click on any links.
• Tap on their circular ‘headshot’ at the top of the screen.
• On the next screen, tap on ‘info’.
• On the ‘info’ screen, tap on ‘Block’.

That will block texts and calls from that source.

In the Apple App Store, you’ll find several apps that may assist in identifying and blocking scam calls.  Use the search term “call block” and “text block” to find some options.

Android phones

Is your phone a Samsung, or another Android brand?  Your recent calls list in the phone app may offer an option to block each number.  If you’ve had calls or a suspicious text from a number you don’t trust, consider blocking them.

In the Google Play Store, you’ll find several apps that may assist in identifying and blocking scam calls and texts.  Use the search term “call blocker” to find some options.

If you’re using the Google Messages app:

• Start Messages and open a message from a source that want to block … but don’t click on any links.
• Tap the three-dot menu at the top right of the screen.
• In the drop-down menu, tap ‘Details’.
• On the Details page, tap "Block & report spam’.
• On the pop-up that follows, choose whether you want to report the text messages as spam. If you do, check the box for ‘Report spam.’
• You can clear the checkbox if you don't want to report the messages.
• Tap ‘OK’ to block all future messages from this sender.

Taking further action towards scam calls or text messages

If you do receive a scam call or text message, you should consider taking action:

• by blocking the calling number, as explained above
• by contacting police immediately if you have been threatened or had your property stolen
• by contacting your financial institution immediately, if you believe your account/s have been compromised or you have made a payment to the scammer
• by immediately changing PINs, passcodes or passwords that might be at risk
• by contacting your Telco if you think your number has been stolen
• by reporting the scam call to ScamWatch – an initiative of the Australian Consumer and Competition Commission (ACCC) at www.scamwatch.gov.au

Reporting SMS and MMS scams

If you have received an SMS or MMS scam, you can forward the message to 7226 (SCAM).

Only scam messages should be sent to 7226; scam calls, spam calls, messages from legitimate businesses and spam messages will not be actioned.

To forward a message, follow the below steps:

iPhones

1. Ensure you don't click the link in the scam message
2. Touch and hold the message bubble you want to forward, then tap More.
3. Select additional text messages, if desired.
4. Tap Forward and enter a recipient. This is where you enter 7226.
5. Tap Send

Android phones

1. Ensure you don't click the link in the scam message
2. Tap and hold on to the message;
3. Tap on the three-dot menu button and hit Forward;
4. Select 7226 as the recipient who you want to forward the message to and hit Send SMS.

If you forward a message to 7226 and continue to receive the same messages into the future this indicates the message may be a legitimate text message from a legitimate brand.

Yes you can.

Transferring your existing number to ALDI Mobile is easy.

When you activate your ALDI Mobile SIM card one, you will be asked if you want to keep your number or get a new number - if you want to port your existing number select "Yes - keep my number".

You'll then need to enter in the number you want to transfer, tell us the name of your current provider and then, if the service you're porting is a post-paid service, provide us with your account number with that provider.

Note: If the number you're transferring is a prepaid number, you must leave the "account number" field blank.

To confirm that you're the owner of the number that's transferring, we'll send a unique code via SMS to it and you'll need to enter this into our website during the activation to authorise the transfer. This is a legal requirement.

How long does it take?

It can take up to 2 business days to complete, although most ports are completed on the same day, often within a few minutes.

Porting hours apply so if you activate on a weekend, you may need to wait longer before the transfer completes.

On the day your number is due to be transferred, your old SIM card from your previous provider will stop working. When this happens, insert your new SIM card into your handset and wait for it to start working. This can take from a few minutes up to 2 hours.

Things to remember:

• When providing us with your number details, you do not need to supply the account number with your current provider if the number you a transferring is a prepaid service
• Make a note of any important messages or voicemails on your old phone before the day of the transfer or save them using the backup functions available on your website.
• If you're on a post-paid plan, you need to check with your existing provider if exit or termination fees apply when porting out.
• You will not be able to port your number if it's been disconnected. Make sure you tell your current provider NOT to disconnect the number before or while porting.
• You'll need to be able to receive a SMS code to the number transferring

From 24 May 2023, we'll be making adjustments to our PAYG rates.

These changes do not impact the inclusions on our Mobile Plans, Family Plans, Data Plans or 1 Year Super Packs.

Here's what’s changing:

1. Standard national call rate (including voicemail retrieval): from $0.12 to $0.15 per minute.

2. Standard national SMS rate: from $0.12 to $0.15 per SMS.

3. Data rate: from $0.05 to $0.06 per MB.

For full information on the new rates and terms see the new Pay As You Go (PAYG) Critical Information Summary.

Why the change?

The rates that we are charged for supplying these PAYG services have been increased.

At ALDI Mobile we aim to deliver the best possible value we can. So that we can continue to maintain flexible 365 day plans and continue the deliver great value across our other plans we have made a conscious effort to limit the impact of these changes overall by choosing to update our PAYG rates . For most customers, the impact will be less than $1 per month per service.

Who will be affected by these changes?

Any ALDI Mobile customer who uses their PAYG credit from 24 May 2023 will be charged at the new PAYG rates.

How can I move to a plan?

If you think that you will get better value by moving to one of our plans, you can view our selection of plans here, decide which plan will work best for you and you can then recharge your ALDI Mobile service in one of the following ways:

• Using a credit card or PayPal, you can recharge:

  • On My ALDI Mobile Online

  • Using the ALDI Mobile App

• Purchase a recharge voucher from any ALDI store and use the voucher code to recharge

  • On My ALDI Mobile Online

  • Using the ALDI Mobile App

Who can I speak to regarding these changes?

If you need clarification or assistance, our customer support team is available to answer your questions and address any concerns.

The best way for us to help you is to log in to your account and create an eSupport ticket. Alternatively you can call us from Monday to Sunday: 8:00am - 9:00pm on 2534 (free for ALDI Mobile customers calling from their mobile) or on 1300 989 000 (charges may apply).