3G network shutdown

3G services ceased, and certain devices had their network access blocked from 28 October 2024.
This page provides key information about these changes and their impacts.

Explore more

3G network shutdown

3G services ceased, and certain devices had their network access blocked from 28 October 2024.
This page provides key information about these changes and their impacts.

Explore more

3G network shutdown

3G services ceased, and certain devices had their network access blocked from 28 October 2024.
This page provides key information about these changes and their impacts.

Explore more

Action may be required to avoid interruption

If your mobile device was affected by the 3G shutdown, you may have lost partial or complete access to your mobile service. If we have contacted you, indicating that our records indicate you may have recently used an affected device then it's crucial that you carefully review the information below to ensure continued service.

Why did this happen?

The Telstra Wholesale Mobile Network has phased out their 3G services. This change enhances 4G networks, while enabling capacity, speed, and reliability expansion for 5G. The transition aimed to deliver improved connectivity and faster, low-latency communication across Australia. To stay fully connected, you'll need a 4G device with up-to-date software and settings. If it's a mobile phone it will require VoLTE (also known as HD Calling) capability that can make emergency calls over 4G.

What devices are affected?

From 28 October 2024, due to new Australian Communication and Media Authority (ACMA) regulations, mobile phones that are 3G-only, 4G non-VoLTE or make emergency calls over 3G had their network access blocked.

Non-calling devices such as Internet of Things (IOT), Machine-to-Machine (M2M) devices inc smart meters & sensors plus mobile broadband devices, tablets, laptops, smartwatches, etc that operate on 3G-only are no longer able to access the network.

4G VoLTE Mobile Phones that can make VoLTE emergency calls and non-calling 4G devices are still able to connect to the mobile network for calls and/or data according to the respective device capability.

3G Only

Phones operating solely on 3G have been blocked from the network and can't make calls or use data.

4G non-VoLTE

4G non VoLTE phones are also blocked. 4G non-calling devices without VoLTE can continue to access data.

Emergency calls over 3G

Any calling device that can't make calls to emergency services (000) over 4G VoLTE has been network blocked.

Non-calling data devices

3G-only non-calling devices inc IoT, M2M, tablets & dongles can't connect. 4G non-calling can still access data

Outdated settings

4G VoLTE capable devices need the correct software version and settings in order to make VoLTE calls.

4G limited band coverage

Not all 4G devices support every band. Those lacking Band 28, our network's main 4G band, will be most affected.

How do I know if my device is affected?

ALDImobile has notified account holders via email and SMS where network data suggests incompatible device usage. If you've received such a notification, your device is likely affected. However, it's crucial to verify this applies to your current device. There's an  SMS tool that will let you know, based on recent data, whether you need a hardware or software update.

Text '3G' to 3498 to see if your device needs an upgrade

If my device is affected, what do I need to do?

If you're using a mobile phone that's been impacted by network updates, it's essential to replace it with a 4G VoLTE version that makes emergency calls over 4G. Or, if your phone requires updated software/network settings to enable 4G VoLTE, update your settings. If you have a 3G non-calling device you will need to replace it with a 4G version. As the shutdown is already completed it's best to take action ASAP in order to avoid further disruptions.

We recommend updating affected devices immediately

Where can I get a compatible device?

Outright devices, including low-cost mobile phones are available from many retailers, both online and in store. Replacement phones should be unlocked, support 4G VoLTE for all calls, including to emergency services. All 4G devices (including non-calling), should be compatible with ALDImobile's network bands and frequencies, particularly 4G Band 28.

General 3G shutdown FAQs

When did 3G shutdown?

The shutdown of Australia's remaining 3G mobile networks began 28 October 2024.

Key dates for the Telstra Wholesale Mobile Network:

28 October 2024: Shutdown and device blocking commences
30 October 2024: Tasmania completion
4 November 2024: National completion

What this means for you:

From 28 October, devices that only use 3G or can't make VoLTE calls began losing service or were blocked
All 3G services were progressively shut down across the country
By 4 November, no 3G services were available nationwide

Important actions:

Check your device is 4G VoLTE compatible
Ensure your device can make emergency calls over 4G
Update your device, if needed
Test '3G' to 3498 if unsure about compatibility

Why did 3G shut down?

My device stopped working when 3G shut down. What now?

If you have received a notification from us including the reference that "recent activity indicates use of a device that will be impacted", it is likely that you need to upgrade to a compatible device to continue using our services.

Please note that email notifications were sent to the account-holder, and the affected device could be any, some, or all of the devices connected to an account.

If you have multiple services it is important to check the specifications on each device to ensure that they support 4G for data and VoLTE for calls, and are compatible with the 4G and/or 5G bands that ALDI Mobile operates upon.

Device impacts from 28 October 2024
The Australian Communications and Media Authority confirmed specific requirements for mobile devices after the 3G shutdown. As a result, devices have been blocked from the network if they are:

3G-only
Are a 4G phone without VoLTE capability
Use 3G for emergency calls even if they have 4G

Different devices, different impacts:

Mobile phones:

Must support 4G VoLTE for all calls, including emergency services
Require correct software version and settings
Have been blocked if they don't meet these requirements

Non-calling devices (IoT, M2M, tablets, etc):

3G-only devices lose network access
4G devices without VoLTE can continue accessing data
Must be compatible with current network bands
No emergency calling requirements if not phone capable

Checking your device compatibility
If you've received a notification about device compatibility:

Text '3G' to 3498 for an immediate device check
To validate whether a device has been blocked visit the Telstra Wholesale blocked device checker and enter your device IMEI
Verify for each device on your account
Check specifications for:
- 4G VoLTE capability
- Emergency calling over 4G
- Network band compatibility (especially Band 28)
- Software/settings requirements

Multiple service considerations:

Check each device individually
Don't assume all devices on your account are affected
Verify specifications even if you haven't received a notification
Consider both calling and non-calling devices

Required actions:

For incompatible phones:
- Replace with a 4G VoLTE capable device, or
- Update software/settings if device supports VoLTE
For 3G non-calling devices:
- Upgrade to 4G compatible versions
- Ensure network band compatibility

Timing:

3G shutdown and device blocking began on 28 October 2024

The shutdown date was aligned with regulatory requirements and network planning. To maintain uninterrupted service, ensure all your devices meet new network requirements.

Do I need a new SIM card if I upgrade my device for the 3G closure?

What is the voice announcement I'm hearing about the 3G shutdown?

You may hear a Recorded Voice Announcement (RVA) when making outgoing calls, along the lines of:

RVA message until 28 October 2024:
"When the 3G network closes it's likely this phone won't be able to make calls, including emergency calls. Contact your service provider for details."

Updated RVA message from 28 October 2024:
"Your device may have reduced network connectivity and will not always be able to call triple zero. For your safety, upgrade to a compatible device now. Contact your service provider."

Why am I hearing this?

Your device has been identified as potentially impacted by the 3G shutdown or 700MHz 4G compatibility
The announcement serves as a reminder to upgrade your device
It will continue until network data shows a compatible device in use
Important: You cannot opt out of these announcements while using an affected device

Impact after network changes
Affected devices may lose the ability to:

Make regular calls, send/receive texts or access mobile data
Make emergency calls to 000
Maintain reliable network connectivity (for 700MHz incompatible devices)

Testing your device
DO NOT:

Call 000 to test compatibility
Assume your device will continue working completely

DO:

Use the SMS Device Checker tool
Text '3G' to 3498 for guidance
Check if you need software updates or hardware upgrade

After updating your device
Network data updates:

May take up to 24 hours to reflect changes
RVA messages will continue during this period
Use SMS tool to confirm update status

Checking network data updates:

Text '3G' to 3498
Review the returned device information
If showing new device: Data is current
If showing old device: Wait for update
Check regularly until new device appears

Still receiving RVA after device change?
If you have a new device but still hear the RVA and the SMS tool shows your new device, it may be incompatible with either 3G shutdown requirements or the 700MHz 4G network. Follow the SMS tool's advice for ensuring ongoing compatibility.

3G Shutdown Device Checker SMS Tool

Check your device now
Text '3G' to 3498 to quickly check if your device was affected by the 3G network shutdown on 28 October 2024.

Important update
Due to new ACMA regulations, devices that cannot make emergency calls over 4G VoLTE have been blocked from the network from 28 October 2024.

This includes:

3G-only devices
4G phones without VoLTE
Devices that use 3G for emergency calls

How it works
The tool analyses recent network data to identify your current device and verify its compatibility. You'll receive one of these responses:

Possible responses

No upgrade needed
"Good news – your device will work as normal after the 3G closure on 28 October 2024, so you don't have to do anything."
3G - Blocked
"This phone won't work for calls, Emergency 000 calls, texts or data when 3G closes, and will be blocked from accessing the network on 28 October 2024. Upgrade to a compatible 4G/5G device to stay connected."
Non-VoLTE - Blocked
"This phone won't be able to make calls or Emergency 000 calls when 3G closes, and will be blocked from 28 October 2024. Upgrade to a compatible 4G/5G device to stay connected."
Update needed - Software update
"This phone is using 3G to make calls and Emergency 000 calls, so you'll need to enable 4G calling before 28 October to stay connected. To do this, turn on VoLTE in your phone's settings and update your phone software to the latest version."
Band 28 - Upgrade recommended
"This phone can't connect to Telstra's main 4G frequency (700MHz), so you might have patchy/limited service in some places when 3G closes from 28 October 2024 (including for emergency 000 calls). Switch to a compatible 4G/5G device to keep getting the coverage you're used to."
International model
"This phone is an international model and can't connect to the mobile network's main 4G frequency (B28/700MHz), so you might have limited/patchy coverage after 28 October 2024, including for Emergency 000 calls. For more reliable coverage after the closure, upgrade to a compatible device."
E000 - Blocked
"This phone won't be able to make Emergency 000 calls when 3G closes, and will be blocked from 28 October 2024. Upgrade to a compatible 4G/5G device to stay connected."
Non calling devices
"Looks like you texted from something other than a mobile phone. You'll need to check with the manufacturer if your device will still work when 3G closes from 28 October 2024 as it might not be able to make Emergency 000 calls over 4G."
System unavailable
"The 3G Checker is currently unavailable. Please try again later."

Recently changed devices
If you've upgraded your phone, the tool may initially show your previous device information. Allow 24 hours for data refresh and check again after this period.

Network compatibility
This service is exclusively for ALDI Mobile customers. Users on other networks should contact their provider for compatibility checking. Always verify device specifications with the manufacturer.

Take action now
3G shutdown has already begun. Act now to avoid service interruption and ensure continued access to emergency services.

Device identification & 3G-only FAQs

How to check if a phone is compatible after 3G Shutdown

Important update
Following new ACMA regulations, devices that cannot make emergency calls over 4G VoLTE were blocked from the network from 28 October 2024.

Affected devices
The following devices lost network access:

3G-only phones
4G phones without VoLTE capability
Phones that use 3G for emergency calls
Devices with limited 4G band support

Checking your device compatibility

Use our SMS checker tool
Text '3G' to 3498 for an immediate assessment based on your device's recent network usage. This will confirm if you need a hardware upgrade or software update.
Check device specifications
Visit your manufacturer's website or documentation to verify:

VoLTE (Voice over LTE) support
Emergency calling over 4G
Compatible network bands

Verify network band support
Your device must support some of ALDI Mobile's 4G bands, particularly Band 28. These are:

700MHz (Band 28)
1800MHz (Band 3)
2100MHz (Band 1)
2600MHz (Band 7)

Check software settings

For VoLTE-capable phones:
Ensure VoLTE is enabled in your phone settings
Keep your device's software up to date
Configure emergency calling settings if required

Taking action
If your device is incompatible:

Upgrade to a 4G VoLTE-capable phone
Ensure the new device supports emergency calling over 4G
Verify all required network bands are supported

Remember: After the shutdown date, incompatible devices were blocked from the network. This is to ensure all connected devices can make emergency calls over 4G VoLTE.

Was my device affected by the 3G shutdown? Do I need to upgrade it?

How do I check if a device is 3G, 4G non-VoLTE, 4G VoLTE or 5G?

How do I identify my device?

What is my device's IMEI?

How does the 3G shutdown affect my 3G-only device?

4G & VoLTE FAQs

What is VoLTE?

VoLTE enables compatible handsets to make voice calls via the 4G network. VoLTE was out along-side WiFi Calling and has been available to all services since December 2022.

What is VoLTE?

VoLTE (Voice over LTE) allows you to make voice calls via the 4G network.
Prior to VoLTE, voice calls could only take place on the 3G network.

What are the benefits?

VoLTE is the next step in voice calling technology, so there are many benefits, including:

Clearer calls with reduced background noise
Faster call connections
Reduced dependency on the 3G network for making and receiving calls

How do I start using VoLTE?

To begin using VoLTE you will need a device which is compatible with the network and is VoLTE capable.

To check if your handset is compatible, there are a few things you can do:

Visit your handset manufacturer's website and check the network specs for your specific handset.
Ensure your handsets software is up to date and update if necessary.
Check your handset's mobile network settings. Different manufacturers put mobile network settings in different places, so visit your handset manufacturer's website for specific details on how you can enable VoLTE from handset, provided that it is compatible.

How am I charged if I use VoLTE?

VoLTE calls are included as part of the call inclusions for Mobile Plan customers, and are charged at the standard call rate for PAYG customers.
VoLTE calls will not consume any of your mobile data.

Can I still call 000 on VoLTE?

Yes, calls to 000 will function as normal.

What does 4G non-VoLTE mean?

What is WiFi Calling?

WiFi Calling will enable compatible handsets to make voice calls via WiFi connection.

WiFi Calling is currently being being rolled out along-side VoLTE and will be made available to all services by the end of December 2022.

What is WiFi Calling?

WiFi Calling (sometimes referred to as VoWiFi or Voice over WiFi) will allow you to make voice calls over a compatible WiFi connection.

If your connected to a compatible WiFi Connection, and WiFi Calling is enabled on your handset, your voice calls will begin going via WiFi by default.

What are the benefits?

WiFi Calling is the next step in voice calling technology, so there are many benefits, including:

Clearer calls with reduced background noise
Faster call connections
Reduced dependency on the 3G and 4G networks for making and receiving calls

How do I start using WiFi Calling?

To begin using WiFi Calling you will need a device which is WiFi Calling capable.

To check if your handset is compatible, there are a few things you can do:

Visit your handset manufacturer's website and check the tech specs for your specific handset.
Ensure your handsets software is up to date and update if necessary.
Check your handset's mobile network settings. Different manufacturers put mobile network settings in different places, so visit your handset manufacturer's website for specific details.

How am I charged if I use WiFi Calling?

WiFi Calling is included as part of the call inclusions for Mobile Plan customers and are charged at the standard call rate for PAYG customers.

Calls made using WiFi Calling will consume a small amount of data (approx. 100-120kbps of bandwidth).

Any data consumed as a result of WiFi Calling will come out of the data allowance of the WiFi network that you are using.

Is WiFi Calling secure?

Yes, calls made over WiFi are protected by the same secure industry standards as other mobile calls.

Can I still call 000 using WiFi Calling?

Yes, calls to 000 will function as normal.

Can I SMS over WiFi?

No, only voice calls are included as part of WiFi Calling.

Can I use WiFi Calling on any WiFi connection?

The ability to make voice calls over WiFi is something that the owner of the WiFi network controls.

If you are ever unable to use WiFi Calling, and your handset is compatible and capable, then it is likely that the owner of the WiFi network that you're connected to is not allowing WiFi Calling to be done on their network.

Can I use WiFi Calling when I’m overseas?

As long as you’re connected to a compatible WiFi network overseas, you will be able to make and receive voice calls at your standard rate; as if you were still in Australia.

Be careful, though. If you lose connection to the WiFi network whilst on a call your handset may automatically connect to the local mobile network and you will begin being charged at standard international roaming rates.

What is WiFi-SMS/MMS

WiFi-SMS and WiFi-MMS, also known as SMSoIP (SMS over Internet Protocol) and MMSoIP (MMS over Internet Protocol), allow you to send and receive text and multimedia messages over WiFi instead of the mobile network. This enhancement is crucial as we moved away from 3G networks on 28 October 2024.

How to use WiFi-SMS

To use WiFi-SMS, you need:

A compatible VoLTE/4G Voice smartphone
Latest software updates installed
WiFi Calling enabled
Connected to a compatible WiFi network

Enabling WiFi-SMS

For iPhones:

Go to Settings > Mobile > WiFi Calling and turn it on.
Go to Settings > Messages, turn iMessage off and back on.

For Android:

Open the Phone app and go to Settings.
Turn on WiFi Calling.

Benefits of WiFi-SMS

Send/receive texts over WiFi without mobile signal.
Avoid SMS charges when travelling and using WiFi.
Keep messaging after the 3G shutdown in 2024.

Charges

When using WiFi-SMS, you're charged standard rates based on the number, not roaming rates. So even overseas (when using WiFi-SMS only), texts to Australian numbers are charged at local rates.

Please note that while minimal, broadband usage for this service will count towards your data allowance.

Compatible Devices

Most recent smartphones with VoLTE support (required for post 3G-shutdown) should work with WiFi-SMS. Check your device specs for clarification.

WiFi-SMS FAQs

Does it cost extra?

No, it's included in your mobile plan but the data usage for this service will count towards the data allowance of the broadband connection in use.

Is it secure?

Yes, calls/texts use the same secure standards as the mobile network.

Does it use mobile data?

No, it uses your broadband/WiFi data instead of mobile data.

Can I make emergency calls on WiFi overseas?

No, emergency calls require the mobile network when overseas.

Will I be able to access SMS/MMS over WiFi overseas?

If you are roaming overseas, you will be able to send and receive SMS/MMS over WiFi back to and from any mobile number.

What devices support SMSoIP and MMSoIP?

Most recent smartphones with VoLTE support should work with SMSoIP and MMSoIP.
Check your device specs on the manufacturer’s website for clarification.

My device Is 4G, but I received a notification about the 3G closure. Am I impacted?

Coverage & network band FAQs

What are ALDI Mobile's network bands and frequencies?

ALDI Mobile utilises the Telstra Wholesale Mobile Network, which provides 4G coverage to most Australians, with 5G also available in many locations. Check your area using our coverage map.

To fully leverage the capabilities of the network, it's important to have a device that supports the bands in use within the intended usage area:

Required bands:

4G Network (LTE):

700MHz (Band 28): Primary coverage band

5G Network (NR):

3.6GHz (Band n78): Primary 5G band

Additional capacity bands (varies by location):

4G Network (LTE):

1800MHz (Band 3)
2100MHz (Band 1)
2600MHz (Band 7)

5G Network (NR):

850MHz (Band n5)
2.6GHz (Band n7)
26GHz (Band n258)

Note that not all frequencies and bands are active in every location. To determine which bands are active in a specific area, you can visit the Radio Frequency National Site Archive (RFNSA) and look up the supported frequencies at towers in your areas of interest.

If you have any further questions about our network, please see our coverage map.

How do I ensure that my new device is 4G ready?

What if my device has limited 4G band coverage and/or missing Band 28?

Settings & software update FAQs

How to update phone software & settings for 3G Shutdown

If your device is 4G and VoLTE capable including for emergency calls, but you've received a notification about the 3G network closure, it likely means your device needs a software or settings update to function correctly after the shutdown.

To ensure seamless service, follow these steps:

Check for software updates: Go to your device settings and look for available software updates from the manufacturer. Install any pending updates.
Enable VoLTE: In your device settings, locate the option to enable "VoLTE" or "Voice over LTE" and turn it on. This allows voice calls over the 4G network.
Update network settings: Some devices may require updating network settings to connect to the new 4G-only network properly. Consult your device manufacturer's website or contact their support for specific instructions.
Restart your device: After applying updates and setting changes, restart your phone to ensure the new configurations take effect.

By taking these measures, you'll be able to continue using your 4G device for voice calls and data without interruption after the 3G shutdown.

Will I have to change my handset settings to access VoLTE (HD calling)?

Emergency call FAQs

Will my device be able to call emergency services (000) after the 3G shutdown?

Critical update: Following ACMA regulations, devices that cannot make emergency calls over 4G VoLTE were blocked from the network from 28 October 2024.

Emergency calling capability
Most modern 4G VoLTE devices will continue making emergency calls after the shutdown. However, some older 4G devices are hardwired to use 3G specifically for emergency calls - this cannot be changed through settings or updates.

Impact on affected devices
If your mobile phone uses 3G for emergency calls:

It was blocked from connecting to the network
Cannot be modified to work after shutdown
Must be replaced with a compatible device

This applies even if your device can make regular calls over 4G VoLTE.

Checking your device
Text '3G' to 3498 to verify your device's emergency calling capability. The tool will tell you if you need:

A hardware upgrade (new device)
Software updates (if applicable)

You can also validate whether a device has been blocked by visiting the Telstra Wholesale blocked device checker and entering your device IMEI.

Important: Do not call 000 to test your device. This interferes with emergency services and won't confirm compatibility.

Required action
If your device cannot make emergency calls over 4G we strongly recommend upgrading to a newer, compatible device from a reputable seller in Australia and verify emergency calling capability before the shutdown. This will ensure you can continue making calls to 000 and other emergency services after the 3G network is decommissioned.

Remember: Emergency calling capability is built into the device hardware. If your device is incompatible, it must be replaced - no settings changes can fix this limitation.

My device can't make Emergency 000 calls over 4G (VoLTE). Do I need an upgrade?

Important information

ALDImobile utilises the Telstra Wholesale Mobile Network, with a coverage area that reaches more than 98.8% of the Australian population with 3G*, 4G or 5G and covers more than 1.6m square kilometres of the Australian landmass. The service provides 4G coverage reaching at least 98.7% of the Australian population and at least 75% with 5G.

Speeds may vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. Also note that speed caps apply.

To access 5G, you'll need a 5G compatible device, a 5G capable plan, and be in the Telstra Wholesale 5G coverage area. 5G is only available in selected areas and with selected plans. View the 5G coverage map to see where 5G is available and when it will be coming to your area.

*Telstra's 3G network will be discontinued on 28 October 2024. Following ACMA regulations, mobile phones that cannot make emergency calls over 4G VoLTE will be blocked from the network after this date. Mobile phones must be 4G with VoLTE calling capability that makes calls to emergency services over 4G in order to connect and stay connected to our network. Non-calling devices are required to have 4G data compatibility on supported bands. The 3G Device Checker SMS tool (text '3G' to 3498) is provided to help identify if your device will be affected by the 3G shutdown. Please note that the tool uses recent network data, which will be refreshed regularly. However, we do not represent that the data is accurate, complete, or up-to-date.

Disclaimer: The 3G Device Checker tool enables end users to text 3498. This service is restricted to two-way messaging within our mobile network. Users not on our network cannot send messages or voice traffic to 3489, where 3489 is a private number in accordance with Chapter 4, ss.43-45 of the Telecommunications Numbering Plan, available at https://www.legislation.gov.au/F2015L00319/latest/text.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

You data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $95 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $95 5G Family Plan can have up to 4 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 6,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Plan data is shared across all the services on the Family Plan. You can set data limits for an User services in a Family Plan which enables you to control the amount of data an User can access from the shared data. If no limits are set, or maximum limits are set then data will be shared on a first come, first served basis.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over but only if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. Otherwise, unused data is forfeited.

Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Each service on the Family Plan will require its own PAYG balance. PAYG credit is not shared by the services on the Family Plan. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: You can add a Data Top Up to your Family Plan if you need additional data. You can purchase an additional 3GB of data for an extra $15 and you can add it to your Family Plan at any time as long as the maximum additional data doesn’t exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Family Plan but may be eligible for rollover.

The Data Top Up can only be purchased through the website or by calling us. Please take care when you are adding a 3GB Data Top Up to ensure you are adding the correct data product to your Family Plan.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile Family Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	6,000 After using the 6,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	100GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

To make international calls/SMS once the included allowance has been depleted or to make calls and SMS to countries outside of the eligible countries list or call types, the Owner and or User will need to have Pay As You Go credit on their individual service. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers Mobile Plans, Data Plans, Super Packs and a Family Plan. You can only have one of these types of plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Family Plan and a Mobile or Data Plan at the same time. Whilst your service is part of a Family Plan, you will not see the option to recharge with any other type of Plan, however you will be able to add PAYG credit to a service.

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $5 PAYG Starter Kit product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The Pay As You Go $5 plan comes with $5 of included credit to be spent on calls, messaging and data as outlined below. The expiry period of the included $5 credit is 60 days. The expiry period of the subsequent PAYG Top Up credit is 365 days.

The tables below show the inclusions and call rates, keeping you informed of how many calls you'll be able to make using your credit. Please note that there may be additional charges that you incur to numbers not specified below.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Standard Services All in Australia	Rate	Flagfall
Standard calls to Australian fixed lines and standard Australian Mobiles	15c/min	0c
Calls to 13xx, 1300xx numbers	15c/min	0c
Calls to 1800xx numbers	0c	0c
Voicemail retrieval and Voicemail setup	15c/min	0c
Voicemail deposit	0c	0c
Standard SMS to Australian numbers	15c per SMS	N/A
Standard MMS to Australian numbers (video MMS excluded)	35c per MMS	N/A
Video MMS to Australian numbers	$0.35 / video MMS	N/A
Data	6c/MB	N/A

Special Services	Rate	Flagfall
Call Forwarding	32c / min	0c
National Video Call	90c per minute	0c
International Video Call	$2.49 per minute	0c
Standard International SMS	25c per SMS (160 characters)	N/A
Standard International MMS	75c per MMS (160KB)	N/A
National Directory Assistance (1223)	0c	90c

International calls

You can view all the International Calling Rates by clicking here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

Calls to some SENSIS numbers (1234, 12455, and 12456) and 19xx numbers are not available on ALDI Mobile.

You can view the Critical information summary for this plan by clicking here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $25 Mobile Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

If you have a Pay As You Go plan you may choose to add an ALDI Mobile $25 Mobile Plan. The ALDI Mobile $25 Mobile Plan gives you unlimited standard national calls and SMS¹ and 2,000 MMS (including Video MMS) to Australian numbers over 30 days. All relevant rates are shown in the table below.

This plan comes with 22GB data to use over 30 days.

This plan also comes with unlimited standard calls to landline and mobile numbers and unlimited SMS in 20 international countries, plus, 100 minutes of included calls to some international numbers and 50 international SMS to 30 countries. You can find a list of eligible countries here.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over, but the following conditions apply:

Data rollover applies if the same Mobile Plan or an eligible Mobile Plan of higher value is acquired within 24 hours of expiry of the previous Mobile Plan. Otherwise, unused data is forfeited.
Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.
If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Once your Mobile Plan credit has depleted or expired, usage will then be depleted from your Pay As You Go credit (if you have any available) at Pay As You Go rates. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up:You can add a Data Top Up to your Mobile Plan if you need additional data. You can purchase an additional 1GB of data for an extra $10 or 3GB for $15 and you can add it to your Mobile Plan at any time as long as the maximum additional data doesn't exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Mobile Plan but may be eligible for rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile $25 Mobile Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries 100 minutes and 50 SMS included to 30 countries, then standard rates apply (charged from your PAYG credit) View the eligible countries here. Calls and SMS to non eligible numbers are charged from your PAYG credit.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	2,000 After using the 2,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	22GB standard data is included for use at any time $10 for 1GB or $15 for 3GB (where you have a Data Top Up) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, premium numbers (eg. 19xx numbers) and call forwarding. ² Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

Once you have depleted your international call/SMS allowance, or if you want to make calls and SMS to countries outside of the eligible countries list, you will need to have Pay As You Go credit on your service to be able to make calls and SMS to international numbers. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers Mobile Plans, Data Plans, Family Plan and Super Packs; you can only have one of these plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Mobile Plan and a Data Plan at the same time. If you add a Data Plan to your service whilst you already have a plan, you will lose that plan and its inclusions and we will not reinstate them or refund the value to you, so please take care when you are recharging to ensure you are adding the correct recharge option and check if you will lose your credits.

You can add a Data Top Up any time you like up to a maximum of 40GB above your included data allowance at any one time. If you purchase a 1GB and or 3GB Data Top Up, it will expire at the same time as your Mobile Plan, regardless of when you purchase it although Data Top Up may be eligible for rollover.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $29 5G Mobile Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

If you have a Pay As You Go plan you may choose to add an ALDI Mobile $29 5G Mobile Plan. The ALDI Mobile $29 5G Mobile Plan gives you unlimited standard national calls and SMS¹ and 2,000 MMS (including Video MMS) to Australian numbers over 30 days. All relevant rates are shown in the table below.

This plan comes with 25GB data to use over 30 days.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over, but the following conditions apply:

Data rollover applies if the same Mobile Plan or an eligible Mobile Plan of higher value is acquired within 24 hours of expiry of the previous Mobile Plan. Otherwise, unused data is forfeited.
Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.
If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data Top Up: You can add a Data Top Up to your Mobile Plan if you need additional data. You can purchase an additional 1GB of data for an extra $10 or 3GB for $15 and you can add it to your Mobile Plan at any time as long as the maximum additional data doesn't exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Mobile Plan but may be eligible for rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile $29 5G Mobile Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries 100 minutes and 50 SMS included to 30 countries, then standard rates apply (charged from your PAYG credit) View the eligible countries here. Calls and SMS to non eligible numbers are charged from your PAYG credit.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	2,000 After using the 2,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	25GB standard data is included for use at any time $10 for 1GB or $15 for 3GB (where you have a Data Top Up) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c
Voicemail deposit	0c

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, premium numbers (eg. 19xx numbers) and call forwarding. ² Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

You can view the Critical Information Summary for this plan by clicking here.

In order to connect to 5G, you will need to be within the 5G coverage area and have a 5G enabled phone. For more information about our coverage click here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $39 5G Mobile Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

If you have a Pay As You Go plan you may choose to add an ALDI Mobile $39 5G Mobile Plan. The ALDI Mobile $39 5G Mobile Plan gives you unlimited standard national calls and SMS¹ and 2,000 MMS (including Video MMS) to Australian numbers over 30 days. All relevant rates are shown in the table below.

This plan comes with 65GB data to use over 30 days.

This plan also comes with unlimited standard calls to landline and mobile numbers and unlimited SMS in 20 international countries, plus, 200 minutes of included calls to some international numbers and 50 international SMS to 30 countries. You can find a list of eligible countries here.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over, but the following conditions apply:

Data rollover applies if the same Mobile Plan or an eligible Mobile Plan of higher value is acquired within 24 hours of expiry of the previous Mobile Plan. Otherwise, unused data is forfeited.
Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.
If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile $39 5G Mobile Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries 200 minutes and 50 SMS included to 30 countries, then standard rates apply (charged from your PAYG credit) View the eligible countries here. Calls and SMS to non eligible numbers are charged from your PAYG credit.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	2,000 After using the 2,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	65GB standard data is included for use at any time $10 for 1GB or $15 for 3GB (where you have a Data Top Up) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c
Voicemail deposit	0c

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, premium numbers (eg. 19xx numbers) and call forwarding. ² Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

You can view the Critical Information Summary for this plan by clicking here.

In order to connect to 5G, you will need to be within the 5G coverage area and have a 5G enabled phone. For more information about our coverage click here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $49 5G Mobile Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

If you have a Pay As You Go plan you may choose to add an ALDI Mobile $49 5G Mobile Plan. The ALDI Mobile $49 5G Mobile Plan gives you unlimited standard national calls and SMS¹ and 2,000 MMS (including Video MMS) to Australian numbers over 30 days. All relevant rates are shown in the table below.

This plan comes with 120GB data to use over 30 days.

This plan also comes with unlimited standard calls to landline and mobile numbers and unlimited SMS in 20 international countries, plus, 300 minutes of included calls to some international numbers and 50 international SMS to 30 countries. You can find a list of eligible countries here.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over, but the following conditions apply:

Data rollover applies if the same Mobile Plan or an eligible Mobile Plan of higher value is acquired within 24 hours of expiry of the previous Mobile Plan. Otherwise, unused data is forfeited.
Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.
If you move to a Family Plan, Data Plan or 1 Year Super Pack, data will not rollover.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile $49 5G Mobile Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries 300 minutes and 50 SMS included to 30 countries, then standard rates apply (charged from your PAYG credit) View the eligible countries here. Calls and SMS to non eligible numbers are charged from your PAYG credit.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	2,000 After using the 2,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	120GB standard data is included for use at any time $10 for 1GB or $15 for 3GB (where you have a Data Top Up) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c
Voicemail deposit	0c

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

You can view the Critical Information Summary for this plan by clicking here.

In order to connect to 5G, you will need to be within the 5G coverage area and have a 5G enabled phone. For more information about our coverage click here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $55 5G Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $55 5G Family Plan can have up to 2 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 4,000 MMS (including Video MMS) to Australian numbers over 30 days. Also included are unlimited standard calls and SMS to 20 countries plus 200 shared minutes and 100 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 50GB data to use within 30 days;

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 200 shared minutes and 100 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	4,000 After using the 4,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	50GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $95 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

Also included are unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	6,000 After using the 6,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	100GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

International calls and SMS

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $125 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $125 Family Plan can have up to 6 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 8,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 countries plus 600 shared minutes and 300 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 150GB data to use within 30 days;

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 600 shared minutes and 300 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	8,000 After using the 8,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	150GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

International calls and SMS

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

The ALDI Mobile $119 1 Year Super Pack is a limited-time promotional plan, and no longer available online to new customers. To view our full range of current plans visit the Plans page.
This page contains general information on rates and inclusions for this plan. If you already have this plan, scroll down to find out what's included.
To activate a new service on this plan with a SIM that you have already purchased, visit our activations page.
If you already have this plan you can renew it by selecting it as a recharge option when logged into the My ALDI Mobile customer portal.

Plan details

The ALDI Mobile $119 1 Year Super Pack gives you unlimited standard calls and SMS¹ to Australian numbers for 365 days. All relevant rates are shown in the table below.

The $119 1 Year Super Pack also gives you a standard data inclusion of 60GB of data to use throughout the 365 day period. You can use the data whenever you like.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to add Pay As You Go (PAYG) credit to your service. Once your Super Pack credit has depleted or expired, usage will then be depleted from your Pay As You Go credit (if you have any available) at Pay As You Go rates. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: Once you have used all of the included data, you can buy a 3GB Data Top Up for $15, 20GB for $30 or 70GB for $60. You can purchase a Super Pack Data Top Up at any time as long as your total data balance does not exceed 200GB above the original data inclusion. Any Data Top Up you purchase will expire at the same time as your Super Pack.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your $119 1 Year Super Pack or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS to Australian numbers (video MMS excluded)	12,000
Video MMS to Australian numbers	$0.35/Video MMS from PAYG credit
Data	60GB is included for use at any time $15 for 3GB, $30 for 20GB or $60 for 70GB (where you have a Data Top Up) 6c / MB (charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit)
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers). ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers). Any MMS to Australian numbers that includes video is charged at $0.35 and is taken from your Pay As You Go (PAYG) credit.

International calls

If you want to make calls to International numbers, you will need to have Pay As You Go credit on your service to be able to make calls to international numbers. You can view all the international calling rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers a range of plans; you can only have one Plan or Pack added to your ALDI Mobile service at any one time. If you have an existing plan on your service and you add the $119 1 Year Super Pack, it will override your existing plan and any remaining credits will be forfeited. If you add another plan whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

The ALDI Mobile $169 1 Year Super Pack is a limited-time promotional plan, and no longer available online to new customers. To view our full range of current plans visit the Plans page.
This page contains general information on rates and inclusions for this plan. If you already have this plan, scroll down to find out what's included.
To activate a new service on this plan with a SIM that you have already purchased, visit our activations page.
If you already have this plan you can renew it by selecting it as a recharge option when logged into the My ALDI Mobile customer portal.

Plan details

The ALDI Mobile $169 1 Year Super Pack gives you unlimited standard national calls and SMS¹ for 365 days. All relevant rates are shown in the table below.

The $169 1 Year Super Pack also gives you a standard data inclusion of 138GB of data to use throughout the 365 day period. You can use the data whenever you like.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your $169 1 Year Super Pack or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	12,000 After using the 12,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	138GB is included for use at any time $15 for 3GB, $30 for 20GB or $60 for 70GB (where you have a Data Top Up) 6c / MB (charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit)
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers). ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers a range of plans; you can only have one Plan or Pack added to your ALDI Mobile service at any one time. If you have an existing plan on your service and you add the $169 1 Year Super Pack, it will override your existing plan and any remaining credits will be forfeited. If you add another plan whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you.

You can view the Critical Information Summary for this plan by clicking here.

Plan selection

The ALDI Mobile $499 1 Year Super Pack is a limited-time promotional plan, and no longer available online to new customers. To view our full range of current plans visit the Plans page.
This page contains general information on rates and inclusions for this plan. If you already have this plan, scroll down to find out what's included.
To activate a new service on this plan with a SIM that you have already purchased, visit our activations page.
If you already have this plan you can renew it by selecting it as a recharge option when logged into the My ALDI Mobile customer portal.

Plan details

The ALDI Mobile $499 1 Year Super Pack gives you unlimited standard national calls and SMS¹ and 12,000 MMS (including Video MMS) to Australian numbers for 365 days. All relevant rates are shown in the table below.

The $499 1 Year Super Pack also gives you a standard data inclusion of 1000GB of data to use throughout the 365 day period. You can use the data whenever you like.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your $499 1 Year Super Pack or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian mobiles including to 13xx, 1300xx numbers	Unlimited¹
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	12,000 After using the 12,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	1000GB is included for use at any time $15 for 3GB, $30 for 20GB or $60 for 70GB (where you have a Data Top Up) 6c / MB (charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit)
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers). ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers a range of plans; you can only have one Plan or Pack added to your ALDI Mobile service at any one time. If you have an existing plan on your service and you add the $499 1 Year Super Pack, it will override your existing plan and any remaining credits will be forfeited. If you add another plan whilst you have an active 1 Year Super Pack, you will forfeit any remaining credits and we will not reinstate them or refund the value to you.

You can view the Critical Information Summary for this plan by clicking here.

Outdated Browser

Whoa! That's some really old software you're using

3G network shutdown

Action may be required to avoid interruption

Why did this happen?

What devices are affected?

3G Only

4G non-VoLTE

Emergency calls over 3G

Non-calling data devices

Outdated settings

4G limited band coverage

How do I know if my device is affected?

Text '3G' to 3498 to see if your device needs an upgrade

If my device is affected, what do I need to do?

We recommend updating affected devices immediately

Where can I get a compatible device?

General 3G shutdown FAQs

When did 3G shutdown?

Why did 3G shut down?

My device stopped working when 3G shut down. What now?

Do I need a new SIM card if I upgrade my device for the 3G closure?

What is the voice announcement I'm hearing about the 3G shutdown?

3G Shutdown Device Checker SMS Tool

Device identification & 3G-only FAQs

How to check if a phone is compatible after 3G Shutdown

Was my device affected by the 3G shutdown? Do I need to upgrade it?

How do I check if a device is 3G, 4G non-VoLTE, 4G VoLTE or 5G?

How do I identify my device?

What is my device's IMEI?

How to find your IMEI number:

How does the 3G shutdown affect my 3G-only device?

4G & VoLTE FAQs

What is VoLTE?

What does 4G non-VoLTE mean?

What is WiFi Calling?

What is WiFi-SMS/MMS

How to use WiFi-SMS

Enabling WiFi-SMS

For iPhones:

For Android:

Benefits of WiFi-SMS

Charges

Compatible Devices

WiFi-SMS FAQs

Does it cost extra?

Is it secure?

Does it use mobile data?

Can I make emergency calls on WiFi overseas?

Will I be able to access SMS/MMS over WiFi overseas?

What devices support SMSoIP and MMSoIP?

My device Is 4G, but I received a notification about the 3G closure. Am I impacted?

Coverage & network band FAQs

What are ALDI Mobile's network bands and frequencies?

Required bands:

4G Network (LTE):

5G Network (NR):

Additional capacity bands (varies by location):

How do I ensure that my new device is 4G ready?

What if my device has limited 4G band coverage and/or missing Band 28?

Settings & software update FAQs

How to update phone software & settings for 3G Shutdown

Will I have to change my handset settings to access VoLTE (HD calling)?

Emergency call FAQs

Will my device be able to call emergency services (000) after the 3G shutdown?

My device can't make Emergency 000 calls over 4G (VoLTE). Do I need an upgrade?

Important information