WiFi Calling will enable compatible handsets to make voice calls via WiFi connection.

WiFi Calling is currently being being rolled out along-side VoLTE and will be made available to all services by the end of December 2022.

What is WiFi Calling?

WiFi Calling (sometimes referred to as VoWiFi or Voice over WiFi) will allow you to make voice calls over a compatible WiFi connection.

If your connected to a compatible WiFi Connection, and WiFi Calling is enabled on your handset, your voice calls will begin going via WiFi by default.

What are the benefits?

WiFi Calling is the next step in voice calling technology, so there are many benefits, including:

• Clearer calls with reduced background noise

• Faster call connections

• Reduced dependency on the 3G and 4G networks for making and receiving calls

How do I start using WiFi Calling?

To begin using WiFi Calling you will need a device which is WiFi Calling capable.

To check if your handset is compatible, there are a few things you can do:

1. Visit your handset manufacturer's website and check the tech specs for your specific handset.

2. Ensure your handsets software is up to date and update if necessary.

3. Check your handset's mobile network settings. Different manufacturers put mobile network settings in different places, so visit your handset manufacturer's website for specific details.

How am I charged if I use WiFi Calling?

WiFi Calling is included as part of the call inclusions for Mobile Plan customers and are charged at the standard call rate for PAYG customers.

Calls made using WiFi Calling will consume a small amount of data (approx. 100-120kbps of bandwidth). 

Any data consumed as a result of WiFi Calling will come out of the data allowance of the WiFi network that you are using.

Is WiFi Calling secure?

Yes, calls made over WiFi are protected by the same secure industry standards as other mobile calls.

Can I still call 000 using WiFi Calling?

Yes, calls to 000 will function as normal.

Can I SMS over WiFi?

No, only voice calls are included as part of WiFi Calling.

Can I use WiFi Calling on any WiFi connection?

The ability to make voice calls over WiFi is something that the owner of the WiFi network controls.

If you are ever unable to use WiFi Calling, and your handset is compatible and capable, then it is likely that the owner of the WiFi network that you're connected to is not allowing WiFi Calling to be done on their network.

Can I use WiFi Calling when I’m overseas?

As long as you’re connected to a compatible WiFi network overseas, you will be able to make and receive voice calls at your standard rate; as if you were still in Australia.

Be careful, though. If you lose connection to the WiFi network whilst on a call your handset may automatically connect to the local mobile network and you will begin being charged at standard international roaming rates.