Why has my service expired?

If you've received an SMS or email that your service has expired or is about to, here's what you need to know:

All ALDI Mobile services have a Pay As You Go 'base plan'.

If you activate a $5 Starter Pack, the included $5 PAYG credit will expire after 60 days.

If you do not recharge within the 60 days of credit validity, both the PAYG credit and your service will expire.

Whenever you recharge with a Mobile Plan, Data Plan, Family Plan, Super Pack or PAYG credit, your base plan expiration date will be extended by 365 days. A Data Top Up will not extend your expiry date.

If you have recharged with a Mobile Plan, Data Plan, Family Plan, Super Pack or PAYG credit, your service will expire after 365 days.

Your service has been expired less than 90 days

You can still receive calls and SMS but can't make calls or send SMS. You can add PAYG, or a plan during this time to reactivate your base plan and service for a further 365 days.

Your service has been expired between 90 days and less than 120 days

You can't make or receive calls and SMS at this stage, but you can still add PAYG or a plan to reactivate your base plan and service.

Service has been expired between 120 days and less than 180 days

You still can't make or receive calls and SMS and if you want to continue to use ALDI Mobile, you will need to purchase a new SIM card and take the following action, depending on what you'd like to do.

  • If you want to obtain a new number, you can activate the SIM and request a new number online.
  • If you want to retain the existing, expired number, call us once you have purchased the SIM card and we'll take care of the reactivation for you. Do not activate the SIM card online.

If your service has been expired 180 or more days

Due to the lengthy period of time the service has been inactive, the number will have been returned to the original 'owning' Telco and we will not be able to recover it.