What do I do if my mobile is lost or stolen?

Call our team as soon as you can to have your phone and SIM blocked to prevent someone else from using your phone.

If your mobile’s lost or stolen we can:

    • Block the SIM card to prevent its use in any other phone.
    • Block the handset to prevent it from being used with any SIM card.

    There's no charge to have your mobile handset blocked and we’ll be able to lift the block if you find the handset, or have it returned to you. Just give us a call if you find your handset and we’ll assist you from there.

    Whilst you are on our website, we would recommend that you log in to your my ALDI Mobile account and remove your credit card details immediately, this will ensure that no unauthorised recharges can take place whilst you are requesting the blocking of your SIM with us.

    Any credit that has been used up until the time that you notify us of your lost or stolen handset cannot be replaced.