Help & FAQ
How can we help you?
See FAQs
Setting up your device
See FAQs
Recharge & billing
See FAQs
Using and managing your service
See FAQs
Technical Troubleshooting
See FAQs
FAQs: Setting up your device
FAQs: Using and managing your service
What is eSupport and how do I use it?
The best way to contact us is by creating an eSupport ticket.
You can easily do this by logging on to your online account and selecting eSupport ticket from the Manage Account menu.
This will record your query against your service and we’ll respond to you via email.
Can my Family Plan Users check data usage and data remaining on the Family Plan?
The Family Plan dashboard is linked to the Owners account and can be accessed by logging in to MyALDImobile online; so only the Owner can access the dashboard.
Owners and Users can also check their balance by sending 'balance' to 590.
How do I use services not included in my Family Plan, like international calls and SMS?
You will need PAYG credit to access these services.
PAYG credit cannot be shared by the services on the Family Plan, so you will need to add PAYG credit to the specific service that you wish to use the additional services on.
What is the SMSC?
The SMSC or Short Message Service Centre, is the number of the outgoing "gateway" that your phone forwards SMS messages to for delivery.
The SMSC for ALDI Mobile is: +61418706275
Note: your phone should already be provisioned with the SMSC, so you should only need to apply this number if your phone is not correctly sending SMS messages to the SMSC.
How can I use my 1 Year Super Pack data?
You can use the included data whenever you like throughout the year; therefore it is possible that you will use up all of the included data before the end of the year.
In this scenario, you may need to purchase more data.
You will receive an SMS notification each time you use up 10% of the included data allowance to help you keep track of how much data you are using.
You will also receive a notification at 85% of data usage.
How much data do I need? Estimating your data usage
Here’s a guide to the approximate data consumption for each type of activity. These are based on typical file sizes and your usage may vary:
Activity |
Approximate Data Consumption |
Send or receive emails |
0.5MB per email |
Use the internet |
1.5MB per page |
Use social media without video |
20MB per hour |
Watch a video |
9.5MB per minute |
Watch a HD movie |
3.75GB per movie |
Listen to music |
2.5MB per minute |
Download an App or game |
40 MB |
To estimate your data usage, multiply the approximate data consumption for each activity by your use. Remember 1GB = 1024MB so make sure you use a common unit of measurement. Please note this is intended as a guide only and the figures stated are approximate.
You can check how much data is included in our Mobile, Data and Family plans here.
To monitor the usage and balance of an existing service, log in to My ALDImobile or the app.
Am I charged to receive a MMS while roaming overseas?
Yes, you will be charged data roaming charges to receive both standard and video MMS.
You’ll need to make sure you have PAYG credit available.
How many voicemail messages can I save?
What is the maximum length of time for a voicemail message?
How do I stop my phone from being used by someone else?
In order to prevent unauthorised access to your ALDImobile service, we suggest that you use a passcode lock with a time limit on your handset to prevent anyone else from being able to use your phone. You'll need to refer to your handbook manual for assistance on how to do this.
Click here for more information on how you can further protect yourself and device.
How do data limits work on Family Plan?
The Owner can set a User's data limit via the Family Plan dashboard in your online MyALDImobile account.
On establishment, all User services default to "unallocated" which means they have unlimited access to data. Data limits can be set in increments of 0.5GB.
Once a limit is set it will remain in place through each recharge unless removed or changed.
To give a User unlimited access to data after limit has been allocated, enter 1000GB. A data limit of 0 means the User cannot access Family Plan data.
When a limit is in place, a User will not be able to consume more data from the Plan than their limit; any use above this limit will be deducted from the individual User’s PAYG balance.
If they do not have PAYG credit, they will be unable to use data unless their limit is adjusted and there’s shared park data available.
It is important to remember a limit does not guarantee the User that data or give them priority.
If all the data for the Family Plan has been consumed a User may not be able to use all of the data in their limit.
Does the 1 Year Super Pack I bought at ALDI expire?
The pack you purchased in store will have an expiry date on it, this is the date that the voucher must be activated by. After this date the voucher will not work.
Once you have used the voucher code to add the 1 Year Super Pack to your service, you will have 1 year to use it.
Your 1 Year Super Pack expiry date will be shown in your balance which you can check online, through the mobile app and by SMS.
What happens when my 1 Year Super Pack expires?
After your 1 Year Super Pack expires, you will be able to recharge with one of our packs that is available at that time, or you can recharge with Pay As You Go credit.
Bear in mind, you can add Pay As You Go credit to your service at any time should you need the credit for things not covered in your 1 Year Pack such as international calls for example.
Why has my data use increased with my new smartphone?
Upgrading to a Smartphone
When you upgrade to a new Smartphone, you may find that it uses more data which will use up your credit faster.
If you don't need to use data on your phone, you can turn it off completely. You'll need to look for the settings to do this (look in your phones user guide for more information).
Control your data usage
Things such as weather and news apps can cause your phone to check regularly for updates, which can use your credit up quickly. You can prevent this from happening by closing down apps when you've finished using them, and by changing the settings so that your phone doesn't update as frequently. You will need to look at the user guide for your phone to find out how you do this for your specific handset.
More information
You can read some more information about controlling your data use here:
How does data rollover work for Data Plans?
Data Plans are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.
Your unused data will keep rolling over until you reach any limit applicable to the plan. The standard data allowance of your plan will be used before any rollover data.
Data Plans
Your unused Data Plan data will rollover up to a maximum of 30GB for the $95 Data Plan, 50GB for the $240 Data Plan and 100GB for the $365 Data Plan if:
- You recharge within 24 hours of expiry with a Data Plan of the same or higher data allowance;
- Both Data Plans are eligible for Data Rollover
Unused or accumulated data in excess of applicable limit will not be rolled over and will be forfeited.
Looking for one of our discontinued Data Plans? Check the details on their individual plan pages, $15 Data Plan, $30 Data Plan or $65 Data Plan.
Will I be charged to receive a SMS/Text while roaming overseas?
No, you are not charged for receiving a message.
Can I use my Apple, Samsung or other brand of smart watch?
ALDI Mobile does not support the built-in-cellular features on various smart watches, including the Apple Watch and Samsung Galaxy Watch.
You can still pair the watch with your phone, but it will not have the cellular function enabled.
How do I change my voicemail PIN?
To change your voicemail PIN
- Dial 101 from your handset
- Press 3 to change your mailbox settings
- Press 1 to setup login options
- Press 1 to change your PIN
- Enter your new PIN, then press hash (#)
the pin must be 6 digits
If you get stuck, press * to return to the previous menu, press 0 for help.
If you’re being prompted for a PIN on your phone, and you forgot your PIN, please contact our customer care team.
Can I access 4G when I'm roaming overseas?
Yes! 4G is available internationally when you are roaming.
Please note however that 4G Voice (VoLTE) is not available so calls will automatically default to 3G/2G where available.
Voice calls will not be possible in 4G only areas.
How does unlimited data rollover work for Super Packs?
Super Packs are eligible for rollover of your unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.
Super Packs
All your unused Super Pack data will rollover if:
- You recharge within 24 hours of expiry with a Super Pack of the same or higher value;
- Both Super Packs are eligible for Data Rollover.
The standard data allowance of your pack (including any Data Top Up) will be used before any rollover data.