Protecting your ALDI Mobile account

We take your account security seriously because your mobile number is more than just a way to keep in contact - it's often the key that unlocks access to your emails, banking, social media and work accounts.

Keep reading to understand how we keep your account safe and what you can do to help keep it that way.

How do we keep your account safe?

Everything at ALDI Mobile starts with identification.

When you login to My ALDI Mobile, you will be required to provide your mobile number or ALDI Mobile account number and your password.
If you contact us on the phone, you will be required to answer some identification questions before we assist you with your ALDI Mobile account.
If you contact us through online form or email, we will also ask you identification questions to ensure you are authorised to access the ALDI Mobile account.
If you have a security question listed on your account, we will also ask you for the correct answer before allowing access to your account.
- If you want a security question added to your account, please contact us.

High risk transactions

After logging in or successfully identifying yourself, there are some things that you may ask us to do that we consider "high risk".

A high risk transaction is any transaction that may cause you to lose access to your service.

Transactions that cause you to lose access to your service are considered "high risk" because we know that your phone number may be used to verify access to other online accounts you have, like banking or social media. Examples include:

Requests to swap a mobile number to a new SIM card
Requests to suspend access to a mobile number
Requests to change your existing mobile number to a new number
Requests to terminate a mobile number

Any request to change the personal, contact or security information on an account is considered a high risk transaction.

Transactions that result in these kinds of changes are considered "high risk" because they potentially change how you interact with your online account, how we identify you and who we allow to access your account and account information. Examples include:

Online password change requests
Account contact number change requests
Account contact email address change requests
Change requests related to your name, date of birth or address
Adding, editing or removing any authorised contacts listed on the account

Increased security for high risk transactions

Before a high risk transaction is processed on your account, you will need to verify a unique code that we will send to the primary contact mobile number on your account.

After you receive the code, you will need to verify that code with us.

If you're in your online My ALDI Mobile account, you will need to type the code in. If you're speaking with us over the phone you will need to provide it to the ALDI Mobile team member.

Online password resets

When you request the password to your to My ALDI Mobile account to be changed, the process is slightly different.

You will first need to provide us with an ALDI Mobile phone number attached to the account. After you enter your phone number, a reset link will be sent via SMS to the primary mobile number on the account.

When you click the reset link in your SMS, you will need to enter your new password twice and provide the date of birth listed on the account.

If you input the wrong date of birth, the password reset will not proceed. If the date of birth matches, the password to your My ALDI Mobile account will be reset.

Protecting yourself from unauthorised online password resets

An unauthorised online password reset is a request to reset your My ALDI Mobile account password that was not made by you.

Unauthorised access to an ALDI Mobile account often starts with an unauthorised online password reset.

For a successful online password reset to occur, the person performing the reset must:

Know at least one active mobile number on the ALDI Mobile account to trigger the password reset SMS
Have access to the primary mobile number on the account to receive the reset link
Know the date of birth attached to that ALDI Mobile account to verify the change of password

An unauthorised person may already have access to your primary mobile number and the information they need to answer our identification questions before they attempt an unauthorised password reset.

What could happen if someone gets access to my ALDI Mobile account?

When someone gets access to your ALDI Mobile account, there are many ways you could be impacted:

Any mobile service on the account could be swapped to a different SIM card

This means that the number will be disconnected from the current SIM card and it will be moved to a new SIM card.

Whoever has the new SIM card will now start receiving phone calls and messages sent to that number.

The contact, personal and security information on that account could be changed

If someone gains access to your My ALDI Mobile account, they could also change key information on the account that may make it harder or impossible for you to gain access again.

This includes changes to the name on the account, the date of birth, the contact email or mobile number and the names of any authorised contacts on the account.

Your usage information could be exposed

Someone with access to your My ALDI Mobile account will also be able to see the usage of each mobile service on the account. That means they could see the mobile numbers you've been interacting with and the times and dates you interacted with them.

Protecting your ALDI Mobile account using Multi-Factor Authentication (MFA)

A key way to protect your ALDI Mobile account is to secure your email account with Multi-Factor Authentication (MFA).

Multi-Factor Authentication adds an extra layer of security to your email login process. Instead of just entering a password, MFA requires a second form of verification, like a code sent to your phone, a fingerprint scan, or an authentication app.

This means even if someone steals the password to your email account, they still can’t access it without that second factor.

5 reasons your email needs MFA

Here's five reasons to enable MFA on your personal email address:

1) Your email is the master key

Your bank account and many other online services use your email address for password resets.

If someone gains access to your email inbox, they can potentially reset the password to any online account that your email address is linked to.

2) Passwords aren't enough

Having strong password isn't enough anymore. Passwords can be compromised through phishing scams, data breaches and other types of cyber attacks.

MFA significantly reduces the risk of unauthorised access to your email inbox.

3) Scams and hacks are on the rise

Cybercrime is on the rise and the cybercriminals are getting smarter.

MFA helps protect you even if you accidently click on a malicious link or enter your details into a fake website.

4) Peace of mind

Knowing that your email address is protected with MFA gives you confidence that your personal information is safer, even if your password is leaked.

5) It's quick and easy to do

Most major email providers offer simple, easy MFA setup options. It usually takes just a few minutes and the security benefits are long-lasting.

How to setup MFA on your email account

Here are some MFA how-to guides for popular email providers:

If your email provider isn't listed above, reach out to them directly to see how to enable MFA.

Why do we care?

At ALDI Mobile, we believe MFA is good practice for any online account. While your ALDI Mobile account now uses SMS verification to protect against high risk transactions, your email is still the master key to many other services - including your bank. Keeping it secure keeps you safer everywhere.

Links and resources

Click here to see the ACMA's tips on dealing with phone scams.
Click here to read Scamwatch's advice on protecting yourself from scams
If your identity has been compromised or stolen, IDCARE can help. Call 1800 595 160 or visit www.idcare.org.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

You data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Services activated on 30-day 5G plans between 12 November 2025 and 3 February 2026 will receive double data on their first 6 eligible recharges. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDI mobile service that was activated from 12 November 2025 to 3 February 2026.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$29 5G Mobile Plan	29GB	29GB
$39 5G Mobile Plan	75GB	75GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB
$55 5G Family Plan	50GB	50GB
$95 5G Family Plan	100GB	100GB
$125 5G Family Plan	150GB	150GB

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Must occur consecutively
Can only occur a maximum of 6 times

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $95 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $95 5G Family Plan can have up to 4 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 6,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Plan data is shared across all the services on the Family Plan. You can set data limits for an User services in a Family Plan which enables you to control the amount of data an User can access from the shared data. If no limits are set, or maximum limits are set then data will be shared on a first come, first served basis.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over but only if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. Otherwise, unused data is forfeited.

Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Each service on the Family Plan will require its own PAYG balance. PAYG credit is not shared by the services on the Family Plan. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: You can add a Data Top Up to your Family Plan if you need additional data. You can purchase an additional 3GB of data for an extra $15 and you can add it to your Family Plan at any time as long as the maximum additional data doesn’t exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Family Plan but may be eligible for rollover.

The Data Top Up can only be purchased through the website or by calling us. Please take care when you are adding a 3GB Data Top Up to ensure you are adding the correct data product to your Family Plan.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile Family Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	6,000 After using the 6,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	100GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

To make international calls/SMS once the included allowance has been depleted or to make calls and SMS to countries outside of the eligible countries list or call types, the Owner and or User will need to have Pay As You Go credit on their individual service. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers Mobile Plans, Data Plans, Super Packs and a Family Plan. You can only have one of these types of plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Family Plan and a Mobile or Data Plan at the same time. Whilst your service is part of a Family Plan, you will not see the option to recharge with any other type of Plan, however you will be able to add PAYG credit to a service.

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.