How to make a complaint

If you are not happy about something, please get in touch with us and we will do our best to resolve your complaint as quickly as possible. You can check out our complaints policy on our legals page to find out more.

You can call, email or write to us.

Email: raise an e-Support ticket via My ALDI Mobile or from our complaints page.

Call: 1300 989 000

Write to:

ALDI Mobile Complaints, 
PO Box 73,
CHATSWOOD, NSW 2067
AUSTRALIA

If you are not happy with the resolution we offer you, you can ask for your complaint to be escalated further. Your complaint will then be investigated by a member of the management team and you will be provided with a final decision.

In the unlikely event that you are still unhappy with the resolution we have offered, you may be able to refer your case to the TIO.

Their contact details are: