How do I change Ownership of a Users service on my Family Plan?

You will firstly need to remove the User from the Family Plan and then request a Change of Ownership request. To begin a Change of Ownership request, contact us on 1300 989 000.

The new account holder will need to pass our identification checks for the service to be set up in their name.

Once a change of Ownership request is successfully processed by us, the service will be moved to a new account.