How do I cancel my Family Plan?

If you've decided the Family Plan no longer suits your needs, take the following steps to break/cancel the plan:

  1. Wait until the Plan is about to expire so you can maximise the current month inclusions.
  2. Access the Family Plan dashboard from your online account and remove each user. This will release them from the Plan but each service will stay in your name and on your account. Any PAYG credit will follow the service.
  3. Once all the Users have been successfully removed, you will then have the option to remove yourself as Owner. Your PAYG will also follow but remaining inclusions on the Family Plan will be forfeited and not refunded.
  4. All the services will now be separate but still on your account and can be individually recharged.
  5. If you want to change the name of and remove a service from your account, complete a Change of Owner form and return it to us.