How can we support customers experiencing domestic, family or sexual violence?

If you’re experiencing domestic, family, or sexual violence, we’re here to help. We have policies and procedures in place to support your safety and privacy.

Our team can assist you with tailored options, including setting up a new account, protecting your information, or helping you stay connected.

We are committed to:

  • Keeping you connected.
  • Reversing service restrictions urgently if they are impacting your safety.
  • Offering equivalent services when reconnection isn’t possible.
  • Providing support without requiring you to disclose your story or provide evidence.

You can contact us safely via on 1300 989 000.

Our team are available 8AM - 9PM AEST, 7 days a week.

For additional help, you can also reach out to these 24/7 support services:

  • 1800RESPECT: 1800 737 732
  • 1800 ELDERHelp: 1800 353 374
  • Full Stop Australia: 1800 385 578
  • National Debt Helpline: 1800 007 007
  • National Disability Abuse and Neglect Hotline: 1800 880 052
  • Rainbow Sexual, Domestic and Family Violence Helpline 1800 497 212