Email and SMS scams

Scammers have added both SMS and email to their toolbox as a way to commit fraud. They may forge the sending email address and SMS number (known as spoofing) so the communication looks genuine and to trick you into providing personal and/or credit card details.

A common approach is to instill fear or loss like threatening to suspend your service or cancel credits unless you provide information. The information you supply can be used to swap your number on to another SIM, access your bank accounts and impersonate you to commit other types of fraud. Identity theft is an unfortunate reality.

You should always remain alert to the prospect of a scam and the need to protect your personal details.

ALDI Mobile will communicate with you via SMS and email and we may include a links to our website. We will never send you any communication asking you to update personal or payment details together with a link to your account.

You should only ever access your My ALDI Mobile account from our website home page or App and never in a link.

If you’re ever in doubt about whether a message is genuine, call us for help. If you believe you may have fallen victim to a scam, you should immediately change your online password and call us to suspend your service. You should also contact your Bank and other institutions where your mobile number is used to obtain a code to access an account (2 Factor Authentication).

Click here for some suggestions on protecting your device and personal information.