Why can't I send or receive SMS/text?

If you are unable to send a text message from your phone, there are few things you should check:

  • Do you have mobile signal?
    • If you have no mobile signal bars appearing on your phone, or if only 1 or 2 bars are showing, this may be the reason you are experiencing issues with text messages. If possible, try sending / receiving a message in a whilst in a different location 
  • Does your service have an active plan or available PAYGcredit?
    • If you don't have an active plan or enough PAYG credit, you can still receive text messages, but you will not be able to send text messages. Recharge your service here.
  • Are you unable to text all phone numbers, or just a particular number?
    • If your issue only occurs with a specific mobile number, there may be an issue with that particular number.

If you're still unable to send or receive text messages, contact us.