Why can't I send MMS or access data?

There are 3 possible causes if you are having trouble sending an MMS message or if you cannot use data on your phone:

  1. Data is disabled on your phone. Check this in your settings.
  2. It's possible that your handset hasn't automatically detected the correct APN settings.
  3. You may be unable to send a video MMS, if your plan includes Unlimited MMS and you have no PAYG credit. 

You can click here to find out how out what the APN settings should be.

Different handsets have different settings so you may need to refer to your handset user guide for assistance on how to change these settings.

For customers with iPhones, you may be able to change your APN settings by going to: Settings > General > Cellular Data Network.

You can view this article on the Apple support site. 

Also note that plans with Unlimited or Included standard MMS do not include video MMS, so PAYG credit is needed to send a video MMS. Follow this guide to add PAYG credit.