What do I do if I can't make or receive calls?

Have you tried turning your phone off and back on again?

Sometimes phone handsets just need to be reset, by turning the handset off and back on again your handset will search for a signal.

Are you able to get a signal or coverage in other areas?

The mobile service is for use in a mobile capacity and is not a guaranteed service.

There are some areas that do not have coverage. If you’re able to pick up coverage in other areas then your mobile is working, it just means that the area that you’re not getting a signal in is not covered by our network coverage.

Check that your handset is compatible

You can use an ALDI Mobile SIM card in any network unlocked handset that is compatible with 3G 850Mhz and Mhz frequency.

To take advantage of 4G for data/MMS/SMS, ensure it’s compatible with 700, 900*, 1800, 2100*, 2600* MHz *supported in limited locations only.

Check your handset user guide or the box that your handset came in for confirmation.

Check that your handset is not locked

If you have tried all of the above, you should check whether your handset is locked to another network. You can check this with your previous provider, or whoever you purchased the handset from.