We're enhancing our call security with a new feature that helps you identify potentially suspicious calls before answering.

How it works
When you receive a suspicious call, you'll see one of these warning messages on your screen:

⚠️Warning: Potential Fraud

• Indicates a high-risk call that could be a scam
• Recommends extra caution before answering

⚠️Unverified: Overseas Call

• Shows when an Australian number is calling from overseas
• Helps identify potential international scam calls

⚠️Warning: Suspicious Calling Pattern

• Appears when unusual calling behaviour is detected
• Suggests being cautious before answering

Important notes:

• These warnings are advisory only and based on available information
• Not all fraudulent calls will display warnings
• Device settings may affect whether warnings appear
• Some devices may show their own separate warning systems

When is it available?
This feature will be active from early December 2024.

Need help?
If you have concerns about your number being flagged as suspicious, please contact us.