How do I replace my SIM card?

SIM replacements (also known as SIM swaps) may be needed if a SIM is faulty, lost, stolen or it doesn’t fit in a new device.

If you have a service with ALDI Mobile and need your mobile number moved between SIMs, you can purchase a new SIM card online or from your local ALDI store.

Once you receive your new SIM card, follow these steps to replace the SIM card:

  1. Log into your My ALDI Mobile account
  2. Click "SIM replacement in the Manage Account section"
  3. Perform a security verification
  4. Select the mobile number that will be transferred to the new SIM card
  5. Input the new SIM details and submit the SIM replacement

Once we process the transfer to your new SIM, the credit on the SIM card will be applied to your account as well as any existing credit and plans that you had on your service at the time the replacement occurred.

SIM swaps generally complete within 15 minutes of submission, but can take up to 4 hours in rare cases.

We recommend that once the SIM replacement has been submitted, you should put the new SIM card into the phone and turn the phone on and off periodically until your phone shows it has connected to the network