I have problems picking up a mobile signal

Have you tried turning your phone off and back on again?

Sometimes phone handsets just need to be reset, by turning the handset off and back on again your handset will search for a signal.

Are you able to get a signal or coverage in other areas?

Our network provides coverage to 98.5% of the population of Australia, but there’s still some areas that do not have coverage.

If you’re able to pick up coverage in other areas then your mobile is working, it just means that the area that you’re not getting a signal in is not covered by our network coverage.

The mobile service is for use in a mobile capacity and is not a guaranteed service.

If you’re not able to get coverage in any area and you’ve turned your phone off and back on again please give us a call on 1300 989 000 and we’ll do our best to help out.