Why can't I send a text message whilst roaming?

If you are using your ALDI Mobile SIM card whilst roaming overseas and are unable to send text messages, there a few things you should check.

Is roaming activated?

By default, international roaming is not activated on ALDI Mobile SIM cards.

To ensure International Roaming is activated on your service, we highly recommend enabling International Roaming whilst in Australia.

To check whether you have activated international roaming on your SIM card, login to your My ALDI Mobile account, click "Manage Account" and then click "International roaming".

Are you connected to the overseas network?

If your roaming is activated, but you cannot see any mobile service bars on your phone, this may be the reason that you're having issues sending a text message.

If you are in an area where you should be getting mobile coverage, turn your phone off and back on which will cause your phone to try and connect to the mobile network.

Is the number in the correct format?

If your roaming is activated and you're getting good mobile coverage, you should now check the number you're trying to message.

The Australian international country code (+61) must appear before the number you're trying to text. For example, if you're trying to message the number 0400123456, you must edit the number to read +61400123456 and then attempt to send the message.

Is the SMSC correct? (excludes iPhones)

If you've tried all the above steps and are still unable to send a message, you can try to update the Short Message Service Centre number (SMSC).

You'll need to go to the messages settings in your phone and navigate to a section that allows your to change the SMSC (it may be called "Message Centre" or similar. All handsets are different, so you may need to refer to your manufacturers handset guide for instructions on how to find this option.

If you can manually change the SMSC, change it to +61 418 706 275; you should then try to send another SMS.