How will we support you during a major outage or local significant outage?

Content valid from 30 June, 2025

We know how important it is to stay connected; here's how we'll support you in the event of a major outage or local significant outage.

What is a major outage?

A major outage is an unexpected event that affects telecommunications services.

A major outage is something that:

Prevents users from using services
Affects 100,000 or more services OR an entire state / territory, and
Is expected to last longer than 60 minutes.

In cases of natural disasters (e.g., floods or fires), we may be exempt from these requirements.

If a major outage occurs, we will share information on:

The ALDI Mobile Status Page
The ALDI Mobile app
The ALDI Mobile website
Our call centres
Our X account

What is a local significant outage?

A significant local outage is a smaller-scale, unplanned service disruption that has a notable impact on a regional or remote location

A local significant outage is something that:

Prevents users from using services
Affects 1000 or more services in a regional area
Affects 250 services in a remote area
In regional areas, is expected to last longer than 6 hours
In remote areas, is expected to last longer than 3 hours

In cases of natural disasters (e.g., floods or fires), we may be exempt from these requirements.

If a major outage occurs, we will share information on:

The ALDI Mobile Status Page
The ALDI Mobile app
The ALDI Mobile website
Our call centres

What details will we provide about these outages?

If a major outage or local significant outage occurs, our notifications will include the following information:

The scale and impact of the outage
The affected areas and services
The likely cause (if possible)
Estimated times for updates and resolution
Ways to contact us for more information or assistance

How often will we provide updates during a major outage or local significant outages?

Until the issue is resolved, you can expect:

Updates every six hours during the first 24 hours
At least one update every 24 hours thereafter
In the event of significant changes, we will also provide immediate updates

How can you contact us for urgent assistance?

During a major outage or local significant outage, you can contact us on 1300 989 000.

Will we inform you when a major outage or local significant outage is resolved?

Yes. Once all services are fully restored, we will:

Notify affected customers via the same communication methods used for the initial notifications
Provide confirmation through the ALDI Mobile Status Page, the ALDI Mobile app, the ALDI Mobile website, our call centres and in the case of major outages, our X account.

How can you prepare for outages?

To prepare for any potential major outages or local significant outages, we recommend:

Downloading the ALDI Mobile app
Bookmarking the ALDI Mobile Status Page and ALDI Mobile website
Following our X account.
Keeping an alternative communication option available
Saving our customer service contact details (1300 989 000)

How can I raise a complaint if I'm impacted by an outage?

If you're impacted by a major outage or local significant outage and wish to make a complaint, please visit our Complaints page.

When will my data rollover?

If your current plan is eligible for data rollover and you renew the same plan by recharging within 24 hours of it expiring, your data will rollover (how much will depend on your specific plans rules).

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plans expiry when the following occurs:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $25 Mobile Plan to $35 Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

If your eligible recharge is on Data Plan, the amount you can rollover is determined by your Data Plan, if you have more data that your plans rollover allowance the additional data will not rollover and will be forfeited.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowanced and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

Your data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $35 Mobile Plan to $25 Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Some of our Plans are eligible to rollover unused data allowance to your next recharge period. Check our Critical Information Summaries to confirm eligibility.

When will my data rollover?

What happens if I change plans?

If you are changing plans, you may be eligible to rollover your data.

Data will rollover when you change plans within 24 hours of your previous plan's expiry when both the following conditions occur:

Your new plan is within the same plan group (e.g. Mobile Plan to Mobile Plan), and;
The new plan is of a higher value than your current plan (e.g. $29 5G Mobile Plan to $39 5G Mobile Plan).

If you are on a Family Plan, please note that you are not able to change to another Family Plan.

How much data can I rollover?

If your eligible recharge is on a Mobile Plan, Family Plan or 1 Year Super Pack, all you unused data will rollover.

How does data rollover work?

If your recharge is eligible and you are able to rollover unused data, your plan will have a data balance linked to your current plans allowance and a data rollover balance which contains the data you have rolled over.

When using data, your plans allowance is used first and if this has been exhausted you will then consume data from your data rollover balance.

If you have data rollover and your next recharge is not eligible for data rollover, all unused data on your service will be forfeited.

When will my data not rollover?

You data will not rollover when the following occurs:

Your recharge occurs 24 hours or more after your current plans expiry;
If you move to a different type of plan (e.g. a Mobile Plan to a Super Pack), your data will not rollover, even if the new plan value is higher.
If you move to a lower value plan (e.g. $39 5G Mobile Plan to $29 5G Mobile Plan), you data will not rollover, even though you are changing plans within the same plan group.

Services activated on all 30 Day 5G Mobile Plans between 24 September 2025 - 24 October 2025 will receive double data on their first eligible recharge. This double data will appear in your data rollover balance.

Who is eligible?

Any new ALDI mobile service that was activated from 24 September 2025 - 24 October 2025.

Which plans are eligible?

Customer Plan	Plan Data Allowance	Bonus Data
$29 5G Mobile Plan	29GB	29GB
$39 5G Mobile Plan	75GB	75GB
$49 5G Mobile Plan	120GB	120GB
$59 5G Mobile Plan	175GB	175GB

How do I claim my double data?

When you perform an eligible recharge, your double data will be automatically added to your data rollover balance.

What is an eligible recharge?

An eligible recharge is a recharge that meets the following criteria:

Is a recharge for an eligible plan
Is performed within 24 hours of the expiration of any previous recharge
Can only occur a maximum of 1 time.

If I activate one of the eligible plans, will I get double data both on activation and again on my next recharge?

No. The activation already counts as your first recharge, so you’ll receive double data only once

Do I need to perform an eligible recharge on the same plan to continue to get the double data?

You can perform an eligible recharge to any of the eligible plans above and you will receive the double data associated with that plan.

However, if you ever perform a recharge to a lower value plan than your current plan, you will lose your current data rollover balance.

Also, if you move from an eligible plan to an ineligible plan, you will no longer receive the double data - even if you eventually move back to an eligible plan.

What do I do if I didn't get my double data?

If you believe you should be eligible for this offer, but cannot see that double data has been added to your rollover balance, send us an eSupport message from your online account and we'll get right back to you.

Plan selection

This page contains general information on rates and inclusions for this plan. If you are considering or already have this plan, scroll down to find out what's included.
To activate a new service on this plan for a SIM that you have already purchased, visit our activations page.
To purchase a new SIM with this plan visit the $95 Family Plan product page.
To move to this plan from another plan on an already activated service, log into My ALDI Mobile and select this plan when you next recharge.

Plan details

The ALDI Mobile $95 5G Family Plan can have up to 4 services on the same account and will offer all services unlimited standard national calls and SMS¹ and 6,000 MMS (including Video MMS) to Australian numbers over 30 days.

Also included are unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here.

All relevant rates are shown in the table below.

This plan also comes with 100GB data to use within 30 days;

Plan data is shared across all the services on the Family Plan. You can set data limits for an User services in a Family Plan which enables you to control the amount of data an User can access from the shared data. If no limits are set, or maximum limits are set then data will be shared on a first come, first served basis.

This plan comes with unlimited data rollover which means that all your unused data allowance may be rolled over but only if you recharge with the same Family Plan within 24 hours of expiry of the previous Family Plan. Otherwise, unused data is forfeited.

Standard data that is included with your plan is depleted first, and then any available rollover data is consumed.

If you want to make any calls to numbers not shown in the rate table below (e.g. international numbers) you will need to have adequate PAYG credit on your Pay As You Go plan. Each service on the Family Plan will require its own PAYG balance. PAYG credit is not shared by the services on the Family Plan. Please refer to the Pay As You Go plan information for full rate details.

Data Top Up: You can add a Data Top Up to your Family Plan if you need additional data. You can purchase an additional 3GB of data for an extra $15 and you can add it to your Family Plan at any time as long as the maximum additional data doesn’t exceed 40GB above your included data allowance at any one time. Extra data you purchase will expire at the same time as your Family Plan but may be eligible for rollover.

The Data Top Up can only be purchased through the website or by calling us. Please take care when you are adding a 3GB Data Top Up to ensure you are adding the correct data product to your Family Plan.

Data is charged per 1KB which means the minimum amount of data you'll consume in each data session is 1KB.

Any charges you incur that are not included as part of your ALDI Mobile Family Plan or Data Top Up (if any) will be deducted from your Pay As You Go credit. Please refer to the Pay As You Go plan information for full rate details.

Standard Services All in Australia	Rate
Standard calls to Australian fixed lines and standard Australian Mobiles (to other networks) including to 13xx, 1300xx numbers	Unlimited¹
Calls to some eligible international numbers and international SMS	Unlimited standard calls and SMS to 20 countries plus 400 shared minutes and 200 shared SMS to 30 countries. View the eligible countries here. Calls and SMS to ineligible numbers and countries are charged from the individual PAYG credit of the service making the call/SMS.
Calls to 1800 numbers	$0 no charge
Standard SMS to Australian numbers	Unlimited²
Standard MMS (including video MMS) to Australian numbers	6,000 After using the 6,000 MMS the rate will be $0.35/MMS If you renew your plan before expiry, unused MMS will be forfeited.
Data	100GB standard data is included for use at any time $15 for 3GB (where you have a Data Add-on) 6c / MB, charged from your PAYG credit if available, if you have no included data credit or Data Top Up credit
Call connection fee (national calls)	No charge
Voicemail retrieval	0c/min
Voicemail deposit	0c/min

Excludes all use overseas. For personal use only, acceptable use policy applies, visit our legals page for more details. ¹Excludes some use such as: calls to international numbers, satellite numbers, and premium numbers (eg. 19xx numbers) and call forwarding. ²Excludes some use such as: SMS to international or satellite numbers, and premium numbers (eg. 19xx numbers).

International calls and SMS

To make international calls/SMS once the included allowance has been depleted or to make calls and SMS to countries outside of the eligible countries list or call types, the Owner and or User will need to have Pay As You Go credit on their individual service. You can view all the International Calling and SMS Rates here.

International roaming is available in selected locations, you can find out more on our roaming page.

Important information about your plan

ALDI Mobile offers Mobile Plans, Data Plans, Super Packs and a Family Plan. You can only have one of these types of plans or packs added to your ALDI Mobile service at any one time. This means you cannot have a Family Plan and a Mobile or Data Plan at the same time. Whilst your service is part of a Family Plan, you will not see the option to recharge with any other type of Plan, however you will be able to add PAYG credit to a service.

You should be aware that access to 19xx numbers are not available on ALDI Mobile plans.

You can view the Critical Information Summary for this plan by clicking here.

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How will we support you during a major outage or local significant outage?

What is a major outage?

What is a local significant outage?

What details will we provide about these outages?

How often will we provide updates during a major outage or local significant outages?

How can you contact us for urgent assistance?

Will we inform you when a major outage or local significant outage is resolved?

How can you prepare for outages?

How can I raise a complaint if I'm impacted by an outage?

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