My Auto Recharge failed, what do I do?

There are many reasons that could cause an Auto Recharge transaction to fail, including:

  • Not enough funds being available
  • Incorrect payment details
  • The debit or credit card that is being used has expired
  • A processing error or outage with your bank or financial institution.

To prevent fraud, we may also limit the number of recharges that can occur on a single account within a short timeframe. 

If you've received an SMS advising that your Auto Recharge has failed, here's what you need to do:

    • Log in to your My ALDI Mobile account or the ALDI Mobile App
    • Check that your payment details are correct and if you are using a debit or credit card, ensure that the card has not expired
    • Try recharging your service manually and if successful, re-enable Auto Recharge
    • If the recharge is declined again, check your bank balance or contact your bank to ask why the payment wasn't successful