$19 Mobile Plan - Withdrawal of, and offer to the $23 Mobile Plan

From 24 September 2025 we will be withdrawing the $19 Mobile Plan. Customers on this plan will be offered the $23 Mobile Plan as a replacement. This FAQ provides information about this change and how it will affect you

Plan comparison:

Detail

$19 Mobile Plan

$23 Mobile Plan

Price per recharge

$19

$23

Expiry

30 days

30 days

Network

4G

4G

Data allowance

10GB

12GB

Data Rollover

Unlimited

Unlimited

Standard calls & SMS to Australian numbers

Unlimited

Unlimited

Standard MMS to Australian numbers

2,000

2,000

Q: What is happening to the $19 Mobile Plan?

A: The $19 Mobile Plan will no longer be available starting from 24 September 2025. Existing customers will be offered the $23 Mobile Plan as an alternative.

Q: What happens if I am currently on the $19 Mobile Plan?

A: Existing services on the $19 Mobile Plan will be handled as follows:

  • If you have Auto Recharge set to ON, we will automatically charge your account with the $23 Mobile Plan on your first recharge from 24 September 2025.
  • If you have Auto Recharge set to OFF, you will need to select a new plan option using our portal or mobile app for your first recharge from 24 September 2025.

Q: What happens to my Data Rollover balance?

A: If you are on the $19 Mobile Plan and have a Data Rollover balance, this will be maintained as you transition to the new plan, as long as you recharge within 24 hours of your plans' expiry on a higher mobile plan.

Q: What if I have a $19 Mobile Plan starter pack or recharge voucher that's still valid?

A: If you have an unused $19 Mobile Plan starter pack or recharge voucher that has not expired you can still use it and receive the benefits of the $19 Mobile Plan for the initial recharge period. However, once the recharge period expires, you will be offered the $23 Mobile Plan on your first recharge from 24 September 2025.

For full details on rates and terms, consult the relevant Critical Information Summaries.