Why do I have to provide my credit/debit card details to activate my SIM card?

By law, we're required to confirm your identity when activating a mobile service. We'll verify the ID details you provide against the database of the issuing Government body. If the details don't match exactly, the verification will fail and we'll need to identify you in another way.

The alternative method of verifying your identity is by confirming that you hold an account with a financial institution. You’ll need to provide details of a credit or debit card in your name and we’ll seek authorisation for $1.

Nothing will be debited from your account and the $1 authorisation will drop off your account in around 5 days.

If you want to find out more information about the legislation you can visit this website or contact the ACMA.

You can refer to our Identity Verification Policy on our legals page.