Why can't I recharge with a Mobile Plan?

If you cannot see the option to recharge with a Mobile Plan, this is because your service is expired.

You will need to recharge your service with Pay As You Go credit to re-actviate your service; you can then use the PAYG credit to convert it to a Mobile Plan.

Please note that you will have to wait for your Pay As You Go recharge to complete before you are able to convert your credit.

We'll send you an SMS once the recharge is complete and then you'll know you are able to use the credit to purchase a Mobile Plan.

If your service has been expired for more than 90 days, you may not be able to re-activate your service, so please make sure you do not allow your service to expire.