What do I do when my number transfer/port fails?

The most common reason why porting fails is due to a mismatch between the information provided to us and that held by your current provider.

We check the following when porting:

  1. Mobile number
  2. Date of birth
  3. If on post-paid, the account number

We recommend you check the details with your current provider and verify that your number is still connected and active as we cannot port a disconnected number.

Once you've done this, you'll need to start your activation over again.

For further assistance, please call us on 1300 989 000 or send us an eSupport ticket when logged into your My ALDI Mobile  account.