What to do if you can't scan your eSIM QR code

When you activate a new service you will have the option to select your preferred SIM type. If you select eSIM you'll get a confirmation email with a QR code inside that links to your new eSIM profile.

If you're having trouble scanning the QR code:
  1. Make sure you're in a well-lit area
  2. Try displaying the QR code on a larger screen
  3. Ensure your camera lens is clean and not damaged
  4. Check if your device supports manual entry of activation codes
  5. Consider using a QR code scanner app
  6. If still unsuccessful, contact our customer service team (1300 989 000) for alternative activation options