Refund policy

Find refund eligibility and process details. We're here to help with any concerns.

Returns Policy

MEDION Australia Pty Ltd ACN 106 611 330 ("MEDION") is committed to customer satisfaction and complying with applicable consumer laws (including Australian Consumer Law). This Returns Policy applies to MEDION's goods branded "ALDI Mobile".

If you have further questions relating to this Returns Policy, please contact us by calling 2534 from your ALDI Mobile service (free call) or 1300 989 000 from any other phone (normal charges apply).

What products does our Returns Policy apply to?

MEDION's Returns Policy applies to all goods branded "ALDI Mobile" that we supply.

This will normally be the SIM card supplied for use with your ALDI Mobile telephone service, recharge vouchers and Special Buys purchased in ALDI stores and our plans/packs.

What do I do if my product is faulty?

At MEDION, we never want a faulty product, but unfortunately this happens from time to time.

If you do experience a fault or defect with your goods, you should call us so we can discuss how to best help you.

Can I get a refund on recharge vouchers or ALDI Mobile Special Buys?

There are no refunds available on recharge vouchers but if the voucher cannot be used because it's damaged or faulty, you should call us so we can arrange a replacement or refund.

Refunds for Special Buys are available in store within 60 days of purchase.

You'll need to provide your original receipt (or other proof of purchase), ideally with the packaging.

The Australian Consumer Law

The Australian Consumer Law (ACL) gives consumers a comprehensive set of rights for goods purchased on or after 1st January 2011. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for.

Goods of acceptable quality will be:

  • Fit for all the purposes for which goods of that kind are commonly supplied;
  • Acceptable in appearance and finish;
  • Free from defects;
  • Safe and durable.

If goods fail to meet a guarantee, the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an 'abnormal manner'). Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement.

A major failure is defined as:

  • The goods are significantly different from the description, sample or demonstration model shown to the customer;
  • The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;
  • A reasonable customer would not have bought the goods had they known there was a fault/defect; or
  • The goods are unsafe.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We do not refund or replace goods for change of mind or where it is unwanted, unused or expired as these circumstances are not covered by ACL.