Compatible device
Check if your phone supports eSIM technology. Most newer smartphones offer this feature. Visit device manufacturer's websites to confirm compatibility.
A smarter way to connect
eSIM technology lets you activate a new service instantly on compatible devices. No waiting for delivery, no plastic waste - just scan a QR code, install the eSIM profile and you're connected. Experience more convenience with the same reliable coverage and great value plans that ALDI Mobile is known for. It's mobile service, simplified.
How will eSIM work?
In order to activate a new connection with eSIM, you'll need a compatible device, an ALDI Mobile plan, and follow our simple activation process, once the service launches.
An eligible plan
All ALDI Mobile plans will be available with eSIM, including our 5G options. Choose from our range of prepaid plans options, all with the same great value you expect.
Simple activation
Set up online and get a QR code instantly. No delivery or visiting a store needed. With or without a starter pack, giving you complete flexibility from the start.
Why choose eSIM?
eSIM technology is changing how we connect, offering convenience and flexibility that traditional SIM cards can't match
Convenience - instant activation
Get connected immediately without waiting for a physical SIM card to arrive. Simply scan the QR code we send and you're ready to go within minutes. Perfect for when you need service quickly or when traveling. Activate your service exactly when and where you need it, without waiting for postal delivery.
Flexibility - with or without a starter pack
Activate an eSIM without purchasing a starter pack. New customers can apply voucher codes or credit from an existing starter pack during setup. Already with ALDI Mobile? Your current PAYG credit and plan will transfer from to your eSIM if you need to change to a new eSIM device. Activate your way, no extra starter pack required.
Eco-friendly - less waste
eSIM eliminates the need for plastic SIM cards and packaging, reducing environmental impact. By choosing eSIM, you're helping reduce plastic waste and supporting more sustainable telecommunications. A small change in how you connect can make a meaningful difference to our planet. Join us for a more sustainable mobile experience.
What happens to my physical SIM?
For new activations
When activating with a starter pack, you can use your voucher code during the eSIM setup process. Your physical SIM from the starter pack won't be activated.
For SIM swaps
When moving to an eSIM, your entire service transfers - number, plan and credit. Only do this if necessary, as your physical SIM will permanently stop working.
One service, one SIM
Your service can only exist on one SIM at a time. You cannot split a service between physical SIM and eSIM or use both simultaneously for the same number.
Switching between SIM types
Whether you're activating a new service or changing an existing one, eSIM offers flexible options for different situations
New activations
New individual service
Choose eSIM during signup and receive your QR code immediately.
Family Plan owner
Select which services use eSIM. Each eSIM service receives its own QR code.
Family Plan user
Select eSIM during activation. The Family Plan owner must send an invitation after your service activates.
SIM swaps
Physical SIM to eSIM
Request a swap and we'll send you a QR code. Your physical SIM stops working once the eSIM activates.
eSIM to physical SIM
Get a SIM pack online or in-store. Enter the SIM details in My ALDI Mobile to deactivate your eSIM.
eSIM to eSIM
Need a new QR code for a different device due to upgrade, lost or stolen? Call us to request a swap.
Important to know
Service transfer
Your entire service transfers between SIMs, including your number, plan and credit.
No dual use
Your service cannot exist on both SIM types simultaneously.
Automatic transition
No need to recharge or select a new plan after swapping – everything transfers automatically.
How to install your eSIM
When you place a new activation order and select eSIM or if you need to call us for a SIM swap, you'll be sent a confirmation email that contains your eSIM profile.
Once you receive your eSIM QR code:
On desktop
Use your mobile device camera to scan the QR code displayed on your screen.
On mobile device
There are two ways to install from a mobile device:
- On supported phones only: Take a screenshot of the QR code, then open your photo gallery and tap the image to begin installation.
- On a single device: Take a screenshot of the QR code. Visit your app store, download a QR code reader app then open the screenshot with the app and tap the image to begin installation.
- For all devices: Use two separate devices - open the email containing the QR code on one device (like a tablet or another phone), then use the camera of the device where you want to install the eSIM to scan the code. Be careful to ensure you're installing on the intended device.
Once the eSIM profile is downloaded your device will guide you through the installation process. Once complete, your service will activate automatically.
For Family Plan users, remember that your service won't work for calls, messages or data until you accept the Family Plan invitation or add a plan or credit. If no action is taken within 10 days, the service will expire.
eSIM FAQs
Answers to common questions relating to our upcoming eSIM service:
What is an eSIM?
An eSIM is a digital SIM built into your phone that works just like a physical SIM card but without the plastic. It connects you to our network without needing to insert anything into your device. When you activate a new plan and select eSIM you'll receive a QR code by email that you scan with your phone to activate your service.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Benefits of choosing an ALDI Mobile eSIM
eSIMs offer several advantages over physical SIMs: no waiting for delivery, they're quick to lose, and easy to set up. They're also better for the environment with no plastic waste.
However do note that eSIMs are bonded to one device, so you will need to perform an eSIM swap every time you change devices or upgrade, so there is this change in flexibility to be aware of before moving to eSIM.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
When will eSIM be available from ALDI Mobile?
We're getting ready to launch eSIM for new activations in October 2025. That means no more waiting for a SIM card in the post - you'll be able to get connected by simply scanning a QR code on your smartphone screen. It's the same great value you know from ALDI Mobile, just a quicker, smarter way to get started.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
How to check if your device is compatible with eSIM
Not all phones work with eSIM. Before ordering or switching to eSIM, check if yours is compatible. Also consider that it is not recommended to swap to an eSIM unless you have specific need for one as eSIMs will require a SIM swap every time you change or upgrade phones going forward as they are bonded to each particular device.
That being said, most newer iPhones, Samsung Galaxy and Google Pixel phones since ~2020 support eSIM, but older models may not. If your phone isn't compatible, you'll need a physical SIM card instead.
Quick check
The easiest way to check is to dial *#06# on your phone. If you see an "EID" number, your phone likely supports eSIM. It's important to note that this check isn't always definitive though. Some phones (particularly those with specialist regional software) may show an EID but still have limited eSIM functionality in Australia.
Other ways to check eSIM compatibility
iPhone
- Open Settings
- Tap General, then About
- Look for "Available SIM" or "Digital SIM"
- If you see an IMEI number here, your iPhone works with eSIM
Android
- Open Settings
- Tap Connections or Network & Internet
- Go to SIM card manager or Mobile network
- Look for "Add eSIM" or "Add carrier" options
Still not sure?
Check your phone manufacturer's website for specifications mentioning "eSIM" or "dual SIM (eSIM)" support.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
How to activate your ALDI Mobile eSIM
Once your new activation order is processed, we'll email you a QR code. To install the profile:
- Make sure you're connected to Wi-Fi
- Go to your phone settings
- Look for "Mobile" or "Cellular" settings
- Select "Add eSIM" or "Add Cellular Plan"
- Scan the QR code we've emailed you
- Follow the on-screen instructions
- Once activated, restart your phone
Your service should activate within a few minutes (although in some cases it can take longer). We'll send you an SMS when your service is active.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
How to scan your eSIM QR code
When you activate a new service you will have the option to select your preferred SIM type. If you select eSIM you'll get a confirmation email with a QR code inside that links to your new eSIM profile.
There are several ways to scan your eSIM QR code:
- On desktop: Display the QR code on your computer screen and use your mobile device camera to scan it
- On mobile with two devices: Open the email with the QR code on one device (like a tablet or another phone), then use the camera of the device that you want to install the eSIM to scan the code
- On mobile with one device (supported phones only): Take a screenshot of the QR code, then open your photo gallery and tap the image to begin installation
- Using a QR reader app: Take a screenshot of the QR code, download a QR code reader app, then open the screenshot with the app and tap to install
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
What to do if you can't scan your eSIM QR code
When you activate a new service you will have the option to select your preferred SIM type. If you select eSIM you'll get a confirmation email with a QR code inside that links to your new eSIM profile.
If you're having trouble scanning the QR code:
- Make sure you're in a well-lit area
- Try displaying the QR code on a larger screen
- Ensure your camera lens is clean and not damaged
- Check if your device supports manual entry of activation codes
- Consider using a QR code scanner app
- If still unsuccessful, contact our customer service team (1300 989 000) for alternative activation options
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Using dual SIM and eSIM simultaneously
Once eSIM is supported you will have the ability to select the SIM type, when activating a new service.
Many newer phones support dual SIM functionality, allowing you to select between different SIMs, and some will also support multiple physical, eSIM or a combination of both a physical SIM and an eSIM at the same time.
This is useful if you want to use different numbers on one device, perhaps one for personal use and one for work, or a local number when travelling.
Note that this depends on your specific ALDI Mobile service or a plan from another provider, and you will need one SIM per service, as a single service cannot be replicated onto both the physical and eSIM at the same time.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
What happens to your physical SIM when switching to eSIM
When you switch to an eSIM, your physical SIM will be permanently deactivated and can't be used again. Your entire service, including your phone number, plan, and any remaining credit, transfers to the eSIM.
You should dispose of your old physical SIM card properly, and it is not recommended to swap to an eSIM unless you have specific need for one as eSIMs will require a SIM swap every time you change or upgrade phones going forward as they are bonded to each particular device.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Switching between ALDI Mobile eSIM and physical SIM
If you have an ALDI Mobile eSIM and switch back to a physical SIM, your number, credit and plan remain the same. You can order a physical SIM through our website or buy one from an ALDI store. Your service can only exist on one SIM type at a time.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Transferring your ALDI Mobile eSIM to a new phone
If you get a new compatible phone, you'll need a new eSIM. Contact our customer service team on 1300 989 000 to request a new eSIM for your new device. We'll send you a new QR code to scan on your new phone. Your phone number and plan remain the same.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
What to do if you accidentally delete your eSIM
If you remove your eSIM from your phone by mistake please contact our Customer Service team to request a replacement QR code. We'll email you a new one so you can set up your service again.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Reporting a lost or stolen phone with an eSIM
If your phone is lost or stolen, contact us immediately to suspend your service.
When you get a replacement phone, you can request a replacement eSIM from our team on 1300 989 000 and we can issue a new eSIM QR code for you to activate on your new device.
Your phone number and any remaining plan inclusions will transfer to the new eSIM.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Family Plans with ALDI Mobile eSIM
eSIMs work with all ALDI Mobile plans, including our Family Plans. If you're the Owner of a Family Plan, when you activate your service you can select eSIM for your own service, and for your Users you can choose an eSIM or physical SIM depending on their device compatibility and preference, and distribute these QR codes accordingly.
Note that each eSIM service receives its own QR code, and that the Family Plan Owner needs to send an invitation to Family Plan Users, after the service activates before they can be added to the Family Plan.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
eSIM activation without a starter pack
You can activate an eSIM without visiting a physical store. New customers can order online, so you don't need to visit a store or wait for delivery. New customers can apply voucher codes received from an existing starter pack during initial set-up.
If you're already using ALDI Mobile, your current PAYG credit and plan will transfer from your physical SIM to your new eSIM if you need to perform a SIM swap. Existing customers should contact customer service on 1300 989 000 if a swap to an eSIM is required.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Using your starter pack with eSIM activation
What works with eSIM activation
Plan vouchers
All ALDI Mobile plan vouchers can be used with eSIM activation:
- Plan vouchers included in starter packs or purchased separately at checkout
- Simply enter the voucher code during your eSIM activation process
PAYG credit vouchers
Standalone PAYG credit vouchers purchased at checkout can be used with eSIM activation:
- Enter the PAYG voucher code during your eSIM setup ($15, $25, $35)
- The credit will be applied to your new eSIM service
What doesn't work with eSIM activation
PAYG credit in older starter packs
The base $5 credit included within a physical $5 PAYG SIM starter pack:
- Cannot be transferred to an eSIM activation
- Is bonded to the physical SIM card
- Requires the activation code (only used in physical SIM activation flows)
- Can only be accessed by activating the physical SIM card
If you've already purchased a starter pack
If you have a starter pack but want to use eSIM instead:
- Our new $2 SIM Starter Pack isn't needed for an eSIM activation so you can keep this for a rainy day or give to someone who needs a new connection with a physical SIM
- You can use any plan voucher included in the starter pack for your eSIM activation
- The physical SIM and its base PAYG credit remain separate so you won't be able to access $5 credits from the discontinued $5 PAYG starter pack, unless you choose not to go with eSIM and instead activate this physical SIM
- You can keep the physical SIM for future use as a different service if you choose to activate an eSIM instead
Remember that each activation (eSIM or physical SIM) creates a separate service with its own phone number. Plan voucher codes can only be used once, regardless of whether you apply them to an eSIM or physical SIM activation.
Environmental benefits of choosing eSIM
Switching to eSIM, you're helping reduce plastic waste from SIM cards and packaging, supporting more sustainable telecommunications. This small change to how you connect makes a significant difference to our planet by reducing environmental impact.
You should dispose of your old physical SIM card properly, and it is not recommended to swap to an eSIM unless you have specific need for one as eSIMs will require a SIM swap every time you change or upgrade phones going forward as they are bonded to each particular device.
Please note that we're getting ready to launch eSIM in October 2025, so some of the information in this article may not be valid until after this feature is released.
Important information
eSIM service is scheduled to launch in October 2025. Before purchasing an eSIM, ensure your device is compatible. Most newer smartphones support eSIM, but some models may have limitations.
To activate an eSIM, your device must be eSIM compatible, connected to Wi-Fi or mobile data during setup, and not locked to another carrier. You generally will require another device or a compatible photo gallery or app to scan the emailed QR activation code, so make sure you have access to these before commencing activation.
Your entire service transfers between SIMs, including your number, plan and credit. Your service cannot exist on both SIM types simultaneously. You cannot split a service between physical SIM and eSIM or use both simultaneously for the same number. There's no need to recharge or select a new plan after swapping – everything transfers automatically.
When activating with a starter pack, you can transfer your credit to your new eSIM. Your physical SIM may be deactivated and unable to be used again, depending upon the underlying PAYG product applied to the activation code.
For SIM swaps, your entire service, including number, plan, and credit, transfers to the eSIM. The physical SIM permanently deactivates and should be disposed of responsibly.
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